ZBrushCentral

Questions and Troubleshooting for ZBrush 3.5 Windows

ZBrush Usage Questions
#223

Nope, when I click Start Activation, I get no congratulation screen with activation code, just the “This page is for users who would like to activate the Windows version of ZBrush 3.5”

  • I downloaded the latest Java
  • I have tried it in Firefox and IE
  • I have tried it many many times now…

Which version of your browsers are you running? Is it the most current version? For example, with IE it is version 8.0.6. You can tell the version number by clicking Help>About.
–aurick

#224

I cannot get the 3.5 version to activate. It worked once, but on the second start, gave error as… licence fail on activation … have tried all sorts of variations and at this stage gone through what I’ve seen in the FAQ’s… requesting resend of code, deleting the zsc file etc… It seems that the activation code I have is either wrong or there is something that stops it registering as correct. (I have all the original documentations received from original purchase of 3.1 and from the 3.5 update etc…) Why the heck would it be so difficult…:o
Hoping that there is some current info that may help…:cry:

Please try deleting your ZBrush 3.5 folder and downloading again. There is a download link in the email with your serial number, which was sent after you upgraded. An updated version is available with some modifications to the activation system. (Anyone who is successfully activated does NOT need to download the updated version.)
–aurick

#225

Same here!!! :evil:

#226

Regarding the ticket – you can submit a ticket without being registered. :slight_smile:

#227

I just wanted to be clear whether it is permissible to register Zbrush 3.5 on my desktop computer and my laptop. Obviously I can use my laptop where I can’t use the desktop. I mostly use the desktop as it is the more powerful, but having the option is most useful. I did read the EULA but I am not sure I understand that section fully.

Thanks,

Dave

Yes. The license still allows ZBrush to be installed on two computers, provided both copies aren’t actually used at the same time.
–aurick

#228

Yeah, I noticed it a few minutes after sending the post and sent a critical call for help :slight_smile: Still waiting for a reply though.

Thanks for the info anyway.

#229

23arts: Do the setup in the “troubleshoot help” folder and than go to repair. Then start zbrush again. Now it works offline;)

What do you mean by “go to repair”?
–aurick

Hi Aurick,

I mean to repair the MS Visual C++ 2008. Sorry about my english!

#230

Hi,

Zbrush 3.5 doesn’t start under WIn2K with a missing entry point for AddVectoredExceptionHandler in kernel32.dll.

Looking in the msdn doc, it seems that this function is supported only in XP and higher.

Best regards,
Patrick

#231

Hi,

I’m unable to run ZBrush 3.5 on my Windows 7 Ultimate x64 RTM, I don’t really want to go back to Vista or XP. All I am seeing is a blank screen when I run the Zbrush.exe file, no error message. I installed the Troubleshoot files without any help.

Please help me solve this matter.

Kind regards,
Phantium

Have you told Vista to run ZBrush as administrator?
–aurick

Aurick, I’m using Windows 7. Not vista, yes I run as administrator. Blank window.

#232

Im about to install this on the same OS, Il let you know how it goes. If its fine, then its a hardware or specific driver problem, most likely graphics.

#233

Hi, I have downloaded and activated with the web option zbrush 3.5 friday evening without problem,it worked perfectly in 5 minutes,no problem at all.
Today Pixologic send me an activation file to put on zbrush 3.5 folder,it’s not clear to me if I really need to use that activation file as all seem working allready perfect.
It’s really needed?
Bye

No. That file is only needed by people who did not copy the activation code from the congratulations screen and paste it into ZBrush.
–aurick

#234

Well I don’t think so, I have used it fine on this machine before with the same drivers. It must be related to something else, but we’ll see. Please let me know. :slight_smile:

#235

Aurick, here is a screenshot of what I am seeing.

Windows 7 Ultimate x64 RTM.

Attachments

zbrushcrash-win7x64.jpg

#236

Thanks Aurick:)

#237

if i press left mouse button on the “draw” icon in the rmb menu it draws every time a new tool. its very annyoing while working with zspheres coz i getting some zspheres where i dont want some. it doesnt happen when using space. so it seems it has something to do with the new rmb navigation. is it possible to disable it?

#238

Yes, I am using IE 8.0.6.

#239

Found this file while the window was open - 3662_appcompat.txt

#240

Thanks Aurick that’s great. Amazing features in the new version, thanks to everyone for the work put into it.:+1: :+1: :+1: :+1: :+1: :+1: :+1: :+1: :+1: :+1:

Dave

#241

I understand this is probably being addressed, but I am curious :wink:

1) Occ Masking - Is there a way to save the Mask? (at 4Mil Polys it takes a while to calculate)
:large_orange_diamond: You should be able to create a texture from the mask. In tool palette in the Texture section. You’ll need UVs for the texture. - Richard

1a) How to CLAER an Occlusion Mask?
After i created an Occ Mask, I filled the oject with 100% RGB, but I cannot get rid of the Occ.
:large_orange_diamond: Must fill the mesh with Material + RGB to get rid of the Occ Mask.

2) Macro - How to Load a Macro? I created a 10x smooth Macro> save, but it is not listed, or able to be loaded.

Cheers!

#242

You should be able to create a texture from the mask. In tool palette in the Texture section. You’ll need UVs for the texture.

Richard