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Questions and Troubleshooting for ZBrush 3.5 Windows

ZBrush Usage Questions
#1

Use this thread to post questions or issues concerning ZBrush 3.5 for Windows.

Be sure to include any helpful information, such as exact steps necessary to duplicate an issue. Screen shots help as well.

Thanks!
REGISTRATION INFO

:large_orange_diamond: When I tried to register, I got the following message :“This page is only for users who would like to activate the Windows version of ZBrush 3.5”. What do I do?

This message appears when attempting to activate ZBrush 3.5 using a serial number from a previous version. You must use the ZBrush 3.5 serial number that was emailed to you after upgrading. There is no need to keep a record of any previous serial numbers, as those versions are no longer supported.

TIPS AND TROUBLESHOOTING
:large_orange_diamond: Is there an installer for ZBrush 3.5?
ZBrush 3.5 is a self-contained folder which simply needs to be unzipped and placed in your preferred location (usually in the folder where you have 3.1 and other applications installed)

:large_orange_diamond: Can’t launch ZBrush 3.5 ?
When launching ZBrush 3.5 for the first time, you may get the following warning…“This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem.” Alternatively, you might receive a “side-by-side configuration” error. If you get either warning then you’ll need to launch the vcredist.exe file that is included within the ZBrush3.5\Troubleshoot Help folder. This is a Microsoft installer which installs windows functions that are missing in your system.

:large_orange_diamond: Can I install plugins that were created for older versions of ZBrush ?
Plugins created for 3.1 or older, are not compatible with 3.5. By using older plugins, you may get unexpected behavior, please wait for the updated plugins.When they are ready they will be posted in here at ZBC.

:large_orange_diamond: Flatten Brush in version 3.5 feels different than in version 3.1 ?
To set the brush to be identical to version 3.1, set the Brush/Depth/sampling value to .75 and save the brush in the ZStartup/Brush Presets folder.
Note: Try the brush with or without the “buildup” option in Brush palette
Note: The functionality of the “Mod” slider in 3.1 is now controlled by the Imbed value (which is now a property of all brushes).

:large_orange_diamond: How do I create Displacement/Normal/Texture maps from HD geometry ?
It’s automatic. When you have HD geometry, creating Displacement Map, Normal Map, and PolyPaint Maps will automatically extract high definition details from the HD geometry.
Note: To extract HD PolyPaint, you need to be in the highest subdivision level of your base mesh, if you are in any lower subdivision level, the PolyPaint will be extracted from the active level, not from HD.

:large_orange_diamond: How can I modify the strength of the Smooth brush ?
You can modify the strength of the smooth brush by modifying its curve profile.
Example…
Hold SHIFT key (to activate smooth brush) and the set the focal shift value (in Brush/Curve/Edit Curve) to -100.

:large_orange_diamond:[color=#999999] How can get the “Move Brush” to move points in the Normal direction?
The Move brush has three modes in ZBrush 3.5.
1. Click and drag to move in screen space, left/right/up/down.
2. Click then Hold SHIFT key and drag to move along the Normal direction.
3. Click then Hold ALT key and drag to move along the surface.

:large_orange_diamond:What is the Auto Recovery feature?
It’s a new feature which is activated when, for one reason or another, ZBrush has crashed. At this stage ZBrush will attempt to save the currently select tool and document to the recovery folder. This feature is OFF by default because it is not compatible with all windows configurations at this time (it is not recommended for Windows 7).

[color=#ffffff]MACINTOSH USERS




:large_orange_diamond: I have a ZBrush Mac license and have received the ZBrush 3.5 for Windows upgrade email , can I use it to upgrade to ZBrush 3.5 for Windows?
Mac users - who received temporary Windows license while waiting for ZBrush 3 to be released for the Macintosh - may receive an upgrade link for ZBrush 3.5 Windows. If you are a Mac user who has not purchased a Windows ZBrush license, do not use the upgrade link that was emailed to you. Doing so will prevent you from being able to upgrade your Mac license when ZBrush 3.5 is released for the Macintosh.

If the previous paragraph applies to you, please submit a ticket at http://support.pixologic.com so that we can clear the Windows license off your account and re-activate your Mac license. Do this whether or not you have redeemed the upgrade.

#2

Can you post the minimum requirements for running ZB3.5.

#3

My name doesn’t show up in the upper left hand corner like in 3.0. There is some sort of serial number in its place. Should I be worried about taking screen shots of my UI with that serial number visible, and is there any way to get my name there instead?

Petty issue, but I sort of liked having my name there. :lol:

#4

If I want to activate it via Web, it gives me an error

“Correction:
The email address contains illegal character(s).”

My address is [email protected]

What does this mean, can´t be an illegal character cause it´s my mail?

#5

That is not a serial number, or sensitive information. It is unique to your computer, but is meaningless and useless to anyone else. You don’t need to worry.

#6

Is 3.5 fully backward compatible?

If I save a ZTool, no ZSketch, just sculpted meshes, on 3.5, can I open this file on 3.01?

Thanks.

#7


Go ahead and try again. It should work now.

#8

Grr, activation key doesn’t work, nor does the activation file i received and copied into the zbrush root folder… will have to get on the horn with whomever. :mad:

#9

Thank´s a lot aurick for your effort. It´s working now! :slight_smile:

#10

Just need to make shure I have set the correct info in my support account. Iv always had my licence dealt with by Element 5, so whats this clever bridge about, and is it ok to put my coupon code there?

#11

Does paintstop still work with the 3.5 upgrade? Or do you have to redownload and install it again?

#12


  1. Delete the .zsc file that you installed from the email.
  2. Disable your antivirus software.
  3. Launch ZBrush and do the web activation again. After you fill out the form again the system will recognize that this computer has previously been activated and ask if you’d like to have the key resent. Say yes.
  4. On the new page, you’ll see the activation key listed. Copy it.
  5. Back in ZBrush, click the option to use the activation key. Paste it in.
  6. You should now be up and running, and can turn your antivirus on again.

#13

When you upgraded from ZBrush 2 to ZBrush 3 this was done through Cleverbridge. It is impossible for you to have a ZBrush 3 serial number without a Cleverbridge account. The upgrade email is being sent to whatever address you used when you upgraded to ZBrush 3. You don’t need to worry about the Support account now; you can simply update it after you have upgraded to 3.5.

If your email address has changed since upgrading to ZBrush 3.5, please wait until after end of business tomorrow to submit a support request. We’ll then be able to locate your upgrade link and resend it to your new address. When you do the upgrade, you’ll be able to update your email address so that Cleverbridge will have the correct one going forward.

#14

I suppose the same goes for those of us who never upgraded from Zbrush 2, but purchased and started out with ZBrush 3?

#15

Hi,

At first I had the side-by-side error and launched the Troubleshoot exe. If I start ZBrush 3.5 now I only get an empty window (well, no window at all). Waited for 5 minutes and nothing happened.

I installed ZBrush 3.5 in the 64-bit Program Folder. It is 64-bit, right?

Patrick

#16

I have had the same problem with the activation code and license file set to me, though I have done this via email as the computer I have installed 3.5 on is not connected to the internet. I have sent a second request for an activation code. I think the problem might have accured when I unzipped the file to the 64bit windows program folder instead of the x86 on windows xp64 and then unzipped it again to the correct folder. The request code appears to be the same would this have caused the activation not to work?

#17

Thanks Aurick!! This worked :slight_smile: Can’t wait to try this out!

#18

Activation doesn’t work, tried the above, third activation code sent, still not working.

[EDit] Working after 4 different activation keys.

#19

I seem to be having the same issue, i have tried what was suggested above and also resetting my DEP settings to prevent windows from getting involved with the file when activating but no joy.

Any suggestions please

#20

edit: nevermind