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#1761

THIS IS GRAVELY WORSE THAN I EVER THOUGHT! Are you serious Aurick? This is what you have to say? I ask now, aloud, what do we need to do for a REFUND? While you may be stuck between a rock and a hard place, if the role was reversed and I wasn’t able to do my job, (which yours is customer support?) I would look for another job. At this rate, you may have too, because this doesn’t look good as a business practice. Alienate a complete user base and selling pixo to another company won’t bring you as much equity as it could have. I have to assume that with this trouble come financial woes that either you can’t talk about or more apparently you are not allowed to know about.

THIS SH_T IS RIDICULOUS PIXO SHOULD BE ASHAMED!

#1762

When I contacted Pixologic a while back (2 months) They told me that the Mac version was currently in the final stages of development and WILL include new features.

#1763

Sorry, but to say you don’t know anything, Aurick, that’s just not a credible statement. And if it’s true, that’s not good either. You’re job is customer support, well, if you are truly not in the loop about what I think we can all agree is a pretty significant customer issue, that’s a problem. It would be a problem in any organization. And you’re kind of airing your company’s dirty laundry in a public forum. I’m not telling you how to do your job, so don’t get mad. I’m just talking here. But if you haven’t sat down with the folks there, and had a discussion about this, don’t you think it’s time?

This isn’t about the Siggraph schedule. It’s not about company policy, or who’s telling you or not telling you what. This is about a customer issue that’s been festering for well over a year now. We paid the money, you guys promised to deliver the goods. Yes, in an unspecified timeframe, so shame on us. We can argue over what constitutes a reasonable amount of time, but it should be clear to you by now that most of the audience here believes that time has passed. You took the money, so you don’t get to do the monolithic Autodesk, or Apple thing.

No more games, no more excuses. Just do the right thing. We paid the money. We’ve waited way more than long enough. It’s time. Make it right. Talk to whoever you have to talk to, just make it right.

#1764

“When I contacted Pixologic a while back (2 months) They told me that the Mac version was currently in the final stages of development and WILL include new features.”

hahaha …and all these new features wil be avaliable…soon

:evil:

#1765

Bet 20 bucks this thread gets locked in the next 48 hours…

I havent waited as long as you guys but I have seen this with other programs. Exactly this and it has never ended well. the only real major diffrence is the other programs didnt sell something before it was ready. But the lack of communicaiton reminds me of nightmares of past. Those programs fell because of it. I know mac users are a small percentage of the customer base but it was a loyal part. They’ve made enemies here today and those enemies are obviously vocal enemies. Stress and worry is far worse than bad news.

#1766

T

If they said that then I suspect eventually we will get the new version as promised - just not in a timely fashion. I don’t remember Pixlogic ever saying they would have the version ready or even info about it by Siggraph - I know that would make the most sense and the best way to go but I don’t believe they won’t eventually deliver. I agree it is bad customer relations but I think eventually we will get 3.5. Siggraph is an artificial contruct - means nothing to the programmers issues I bet.

#1767

The day has concluded, I have to wake up at the @$$crack of dawn, and it’s time to shut down the box. I didn’t expect today to be like Christmas, but I expected some kind of news, at least about the features and new toys.

Oh well, tomorrow’s another day and Pixologic is NOT as large as many of the companies that have the info up on their sites. I’m sure we’ll hear something by the end of the week.

#1768

So, Pixologic has been Demonstrating ZB3 for mac all day?

#1769

anyone looking for a refund might be able to dispute the charge with their credit card company. i think it is within 6 months of purchase. I’d base it on the idea that you never got the product you were licensing.

i am waiting it out however. Glad that I am going on a holiday the rest of this week, because this whole situation is getting ugly from both sides.
Isn’t 3d and software supposed to be fun? anyone having fun?
James

#1770

With, ATT, I heard employees were instructed to not tell how many iPhones they got. One reason may have been to keep people in line to do direct fulfillment orders. Not saying it has anything to do with this situation.

#1771

Okay, I just returned from Siggraph. I talked to one of the guys at Pixologic (won’t mension any names, obviously) and he told me this;

  1. The next version of ZBrush will be 3.5
  2. The next release with be MAC/PC. (and from here on out)
  3. The next version (3.5) will be out in December
  4. There will be a formal announcement just after Siggraph on this website concerning all the new features coming.
  5. Some spectacular new thing is coming. (It’s well worth the wait)
    :smiley:

PS:
Also I saw the new Mudbox stuff, very impressive! Overheard a couple of artists at Rhythm & Hues talking and they use Mudbox and are now testing ZBrush. They hate the interface too.

#1772

Thanks, electricCAT. Finally some news, and just when I was about to give up.
December is still a long way away, though. I sure hope it’s worth the wait. I’ll believe it when I see it. :smiley:

#1773

I agree and have argued these points, but there are some aspects of this I don’t understand.

If I ran the show at Pixologic, the first thing I’d do is show the online world the new ZBrush features demonstrated at Siggraph. At an event where the goods are being shown to the public, it seems absolutely logical to think they would advertise it to the world as well through the internet. Look at how many people here spent the day watching Mudbox demonstrations because there was no ZBrush info put out there! That’s bad advertising! i was on the Autodesk Area site all day!

That doesn’t even bring up the paid Mac customers who deserve the info every bit as much as those at the event, if not more so. Even if it’s just about the features without a set release date…

#1774

Awesome news, I’ve been waiting for it all day! I hope it’s true… any news on the system requirements?

#1775

So this fantastic “Thing” you speak of, did you see it? How do you know it is a fantastic “thing” and who knows how long it will take for them to develop it.

It’s crap, they tell you Dec, which means we can expect something a year from that date, or for sure afterwards.

It pisses me off they are developing a whole new upgrade at this point. They have been wasting our time and money. Use our dime for pure speculation of future development. Got me once, but never again.

#1776

Thanks for the SIGGRAPH update.

#1777

what is the spectacular new thing?

#1778

So Aurick wasn’t allowed to tell us this?

#1779

and the mac users have to suck it up for another 4(+) months? WOW!

#1780

Did they precise - December this year or next?

:evil: