Sorry, but I can’t answer that kind of question. It’s a dedicated team that’s handling the upgrades, and it won’t help anything for me to try looking over their shoulders.
If you buy from the store, it’s the same situation as an upgrade. The store still has to get a serial number from the server, and if the server gets too many requests at the same time some of those requests will time out. This will result in completion of the order, but will not provide a download link or serial number until Cleverbridge can refresh the account.
Do you know how frquently batches are being sent and how many emails are in a batch ( estimated )
I have a question, are the upgrades, and batches, only going to be sent out and handled during operating hours? Monday - Friday? Or will it be automated, and have batches sent out over night.
I ask because I’m hoping the process will be through by Friday, so that I can use it over the weekend.
And if it is automated, that will help ensure that.
thanks!
• I’ve got an e-mail from Pixo with a link, I only can use it just one time to register.
• From Cleverbridge I’ve received an e-mail with a ref-number and an error message. No downloadlink for ZBrush.
• What to do next?
THANKS
Thats odd. I filled mine out in the middle of Sep and got a link about five hours ago. No matter though, I got an error with the download link so will probably have to wait for a a day or two.
I did forward the email with the reference# to notsocleverbridge, so I hope they resolve the problem sooner.
OK I have the activation is now sorted, everything works… 
Only thing is the email from Pix doesn’t have the licence file attached that it says is there…
Any ideas???
Okay, I got the e-mail this morning, at 3:41 am. I opened the e-mail, followed the “only follow me once” link, and got this message: “There has been a problem while processing your delivery. We are already working on this technical issue and may be waiting for information from the software publisher, which may cause short delay. At the latest, this should be solved within 1-2 workdays, although it is generally much less. We will contact you immediately via e-mail upon resolving the issue and apologize for any inconvenience.”
I even received this as a receipt from Cleverbridge. So I followed Aurick’s advice: E-mail Cleverbridge’s customer support basically C&P-ing the error message, I also sent the e-mail to Pixologic. Pixo sent me an acknowledgment e-mail, and Cleverbridge hasn’t even responded.
I click on the link in the initial e-mail again, and it tells me it’s a bad link. So, I’m screwed.
What is the subject of the email that you got from Pixologic? Please post again in the Registration Support forum and include the contents of the email. That way I’ll be able to tell what step things are at for you and provide appropriate help.
Bas Mazur: Please read the initial post in this thread. There are step-by-step instructions there. One of the steps specifically addresses your situation.
SantoAnderson: You’re not screwed. You’ve got to give Cleverbridge time. They and Pixologic are handling a TON of customers right now. It’s unrealistic to expect an immediate response, but you WILL be helped.
I’m interested to hear when someone gets a reply after forwarding back the dead e-mail to CS@cleverbridge.
I wish I had a ZBrush. Anyone had any success yet? I still can’t get a link to downlaod.
Well, so far zero luck on my end. I forwarded my letter a while ago. Now it’s a race to see who will have it up and running. Sigh.
Wrong month: September
Wrong day: 29th
Wrong everything
Posted in Reg support as requested, it shouldn’t be hard to miss… 
@PaladinWolf, this is the best bit mate, once you get your download & activation sorted you’ll realise you’ve forgotten how to use Zbrush!!!
Aurick,
Thank you very much for the most recent information re: the server problems, activation codes, etc.
Your diligence on these matters is VERY much appreciated, and I’m sure we all know that there is so much beyond your control.
I have yet to receive anything in my email, but it helps to know that it may be 48 hours or more before I do. Good stuff to know!
YOU ARE appreciated!
Thanks again.
Look on the bright side, at least you got your initial email
Buckie, I’ve long since forgotten how to use Zbrush, let alone turn ON my computer. This whole ordeal is straight out of a horror movie. All we’re missing is a chainsaw and a guy wearing a human skin mask.
Very true indeed. I got the initial email and I also got the flu. Amazing how I keep getting everything except Zbrush. lol
When I go to the confirmation page Cleverbridge sent me I get the message pictured below.
Do I understand the troubleshooting instructions correctly, that I’m to click on this link every 15 minutes, and it will eventually work?
Hey Aurick,
I’ve only received the “ZBrush 3 Upgrade Request,” “We have received your upgrade request.” email. Does this mean that I’m in the queue, or should I be expecting another email confirming that my information has been accepted?