no… I recall Bill Murray doing some sculpting in Ground Hog Day… This is worse.
Hey Baz - how about some screen shots?
Please?
Maybe over in the main thread?
Well its been 19 hours since I emailed that mac3support thing. I’m Case 51069. :mad: :td: :evil:
Let me be clear here. I’m sorry if there was any confusion.
All requests sent to [email protected] before 4:00 PM yesterday were put into the day’s batch for upgrading overnight.
That batch was then delivered to Cleverbridge so that they could generate the upgrade links and distribute them throughout the night.
I do not yet know what the status is for those upgrades. I will be able to check on things in a few hours.
Good morning Aurick…
Welcome to another days hard work… Hopefully we will not bee to harsh on you… keep up the good work, and lets get the issues out of the way as painlessly as possible…
Remember : Decaf coffee is NOT the solution… gotta have caffain!
/cheers 
Thanks BazC
FYI, both of those points that you cover are already addressed in the initial post for this thread. 
People really need to read that opening post, as I keep it updated with the most current info at all times!
aurick, i sent my email to that address 7 minutes after you posted it, it is now 10 am the next day, and no email has arrived.
can you confirm you sent my email off, or do I need to resend? my email is the same as my user + gmail.
Hi Gang!
Well, here we are… 
The problem for me was, having filled in the upgrade registration as soon as it was announced, and then receiving an email notification that it had been received, and was in the queue for processing as soon as the software was available - THEN it was apparently lost in the shuffle somewhere. Problem is, I didn’t KNOW it was ‘lost’ until all was said and done! So, I had to re-send all my data to ‘mac3support’ last night around 8 p.m.
And today being Friday, I don’t suspect much will happen for me until NEXT week, if then. Talk about frustrating. All this waiting and excitement, once again, for naught.
I don’t know why this has to be so difficult. As stated by others before, I’ve many times downloaded software packages (much larger than this one), installed, punched in the serial number or activation code, and was off and running. Why Pixo’s process has to be so convoluted and complicated, I’ll never understand.
Aside from me and you who have zip to show for all this, I feel sorry for ‘aurick’ who has to deal with this nightmare - and we all know it’s certainly not his fault. Looks like it’ll be another nightmarish day for him as well.
If nothing happens today, I fear once again that it will be ‘next week’ sometime for me, unless Pixo and not-so-Cleverbridge decide to work the weekend to straighten this out. Don’t think that will happen, but you never know.
Hang in there, guys. I understand your frustrations - and share them, believe me, but getting ours guts all tied up in knots isn’t going to help.
I know aurick will be doing all he can for everyone today, so hang loose gang. As loose as possible anyway.
If its any conciliation I sent my email ages ago to mac3support and have received nothing & I’m Case: 49854
I would have some piece of mind if they just CONFIRMED that they’ve received it.
I sent out my info to mac3support at 11:18 PST (Cal. time). And as of 7:05 am still haven’t received anything.
Is cleverbridge going to be sending out upgrade e-mails throughout the day? Not to sound bad or anything, but it’s been 4 days now and I am getting a bit antsy to get ZBrush 3.1.2. And it’s so frustrating as I feel that I’ve jumped through all the hoops and such, but still get no joy.
sigh. 
Same here… it seems like cleverbridge dropped the ball overnight…
Is this some U.S. conspiracy against Europeans or something? Come on guys, whatever it is we did and whenever we did it, it was a long time ago and we’re sorry.)
I’m in Oklahoma and made my request by around 1:30pm PST so it’s not some sort of prejudice against Europeans.
I repeat, I didn’t get my upgrade email either. Maybe I should have just kept asking for that refund and then decided to buy the night before Sept 29th. This is ridiculous that people who bought it that late in the game are actually getting it. My case number is 49275. My email has not changed since purchasing directly from Cleverbridge on Feb 2nd, 2008. I don’t see how Gmail is going to bounce it unless there was some screwup on either Pixologic’s or Cleverbridge’s part. I’ve checked two different spam folders as well. It must have not been sent out tonight or something went wrong. We should not even have to be asking for this. We should all be receiving an email especially if we purchased after a certain date because it’s obvious that we’ve purchased Zbrush 3 for the Mac.
The fact that I have to stay on this feels like some kind of babysitting job in which I never receive payment (which I’ve done). I’m a glutten for punishment I guess like many others on this forum.
Guys, as aurick mentioned:
Keep an eye on PAGE 1 of this thread for the most recent info.
According to that, anything sent AFTER 4 pm yesterday will be - hopefully - processed today and links sent out by Cleverbridge ‘DURING THE NIGHT’ tonight.
I don’t know what’s going to happen for the weekend, today being Friday and all - but keep an eye on page 1 for the latest!
Ah, Saint Aurick the Hard-Working is here! Welcome back.
Now if you could just sort me out before this rowdy rabble that would be grand 
Right, but those of us who sent it in before 4:00 PM PST still don’t seems to have the instructional email. Cleverbridge must be borked again.
Thanks Aurick, there seems to still be a problem as there are still quite a few of us who are still awaitng any form of email or contact. Maybe further problems at cleverbridge. Can you please confirm if my case no: 49056 was sent over yesterday for manual processing?
Based on the fact that nobody who fell into the “manual processing batch” has posted that they have received their upgrade instructions, it would appear that nothing went out overnight. It’s awfully frustrating to watch aurick busting a hump to help everybody, only for some other part of the process to break down (again).
Hey Darth! Fancy meeting you here!
Ah yes… another day. :rolleyes:
So, back again and it’s now over 19 hours ago since I sent my email to mac3support (case 50344). This was, I’m pretty sure, very shortly after it was announced to us that we should do this. Seems that I’m not alone.
Something has obviously gone wrong. Again.
Somebody from Pixologic needs to put on big shoes, go over to the Cleverbridge offices and then kick somebody really hard in the butt. After that, they need to go back to the Pixologic office and restructure how they are going to handle sales in future.
Please don’t tell us that we will have to wait another 24 hours while cleverbridge send out some more imaginary emails…
We, as customers who have paid good money in good faith, should not have to be babysitting the process. We have each done everything required…and much much more. STILL NOTHING!
And the continuous blame-game and excuses are of no consolation. It is a pixologic problem! They are the ones who chose cleverbridge instead of a company who could actually deliver the goods.
A sincere apology from the head of pixologic is in order, and dispute of credit card charges is certainly not out of the question.