Now I can’t activate ZBRUSH because my email address doesn’t match the email I used when I first bought Zbrush. Newsflash, I only had one email address for the past 100000000000000000000000000000000 years.
I
Hate
You
Idiots
Go back to Washington
I had the same problem, I left a message on Support/ZBrush Registration Support and Aurick had me up an running in not time.
j
Change your name people.
The word “CLEVER” does NOT belong in your name.
Pixologic change your name to PIXOILLOGICAL
I haven’t been this mad in maybe 10 years. Now I have to go out and punch people I don’t even know in the face. Be back soon.
I’m guessing they’re still on the first batch of cookies over at cleverbridge.
Who here likes potatoes? How do you prefer your potato made?
I prefer seasoned chips… with fish… preferably fried and battered cod.
You know, a slice of apple pie with some vanilla ice cream, would be nice right about now. I mean what else do we have to look forward to? We can’t use Zbrush because our emails don’t work. Oh, I guess next our DNA won’t match, or then maybe we aren’t living in the same galaxy as when we first purchased Zbrush.
Or maybe we can only register while under hypnosis, hopping on one foot and clucking like a chicken.
“Zbrush brought to you by the people wha brung you Katrina, the Iraq war, and other great products.”
got my rsvp on sep. 2, but filled out the form the day after it was posted… still waiting.
email error here as well… it’s a good thing the Dodgers beat the Cubs or I would probably be really irritated right now.
How can nobody get the registration to work?
Please help us… I get to see the interface and then NOTHING!
I get the same e-mail error as well… 
“Email Error
The email address provided does not match with the serial key provided at the time of purchase.”
For anyone who receives this “email address does not match” error during web activation, please send an email to [email protected] and include your cleverbridge reference number so that we can locate your account.
It is a simple matter for us to correct this issue for you.
I have updated the first post in this thread to reflect the new information.
Thanks Aurick!
I’m out of this thread, good luck all.
Aurick, have a few Ales when this is over.
Wish I could buy you a few.
I’m in…ye gods, I’m in Zbrush 3…
I need an I.V. and some blood stat!
(passes out again)
Attachments
Good… finally we’re getting some people out of the line so I can move closer to the front 
I spoke too soon.
I just received my activation email back which should have included my lic file.
It is blank and has no attachment.
The saga continues …
Hear hear! lol, apologies to Aurick, you’ve been the voice of reason for far too long!
Still no email for me…
I got my confirmation mail on Sep. 3th :(:(
The wait continues, but I’m feeling that the mail could come in any second…
well I hope so…
Congrats to the ones who are already zbrushing!!
I don’t know which is worse: having ZBrush 3.12 and not being able to use it, or - in my case - still not getting an email with a download link (despite filling in the reg. form ages ago).
Click… wait… click… wait…
Now 4:00pm in the UK on the 2nd October. Ho hum. I just hope I’m up and running before the weekend now.
Within this thread we get a picture of total failure, but what about those we are not hearing from. There are thousands, 5 figures, that are registered Mac users. While I was surprised that we have not had more users replying to these Mac related threads, for whatever reason, the current problem should have brought these people out to comment.
Coming out of the business, I can assume the following, maybe.
- Due to delays over the years, the bulk of the Mac user base has simply shelfed the product.
- We responders are indeed the only ones having the current problem, and thus forming an inaccurate picture of the situation.
I am surprised, although I may not have seen every posting, that those who have downloaded and installed with success, have not provided more screen shots or information on what they are finding. I would have thought that they would have poured data into us.
I am also surprised that the website portion of the company who traditionally does a fine job at marketing the product have not introduced the results of beta testing by the best and brightness ZBrushers. We should also be seeing more play up of the release, although this may be sitting in the wings until this surprise problem is corrected.
Now, while I also wait from my 2 Sept RSVP, the tension at Pix has to be at a critical point and while we want to be critical with our comments, the best thing we could do at this point is to provide helpful information. Yelling and screaming at someone who you are, at the same time asking help from is counter productive.
In the long run, this should make Pix a better player, should they sit back and review the entire picture once this immediate situation is resolved. Hopefully they will take the time to take a breath and look hard at the methodology that has lead to the last 2 years, especially before continuing with 3.5.
I am a registered user, but never used the program yet. Again coming from the business, I see what is and could continue to be an outstanding tool for years to come, regardless of the other players out there. If you truly believe in this product for your professional needs, lets start being supportive where we can, otherwise we may be the very element that destroys the product.
Just some thoughts from an old software developer, not a code writer, but an operation exec.
Aurick, take a breath, your a good man, and I approve of your current information presents. These people would not be so angry if they were not so totally consumed with your product.
I use Safari as my email client.
My email from pixo said it had an attachment (my license file)
But there was no pull down menu where I could save the file.
I loaded the email into my web based reader through my ISP.
There’s the file!
So the license file seems to hide from Safari, but can be seen in a web based email reader.
I believe I am now up and running with the real license file installed.
Now this is helpful information! Good going Gorsiski