While it is incumbent on everyone to maintain a professional/civil tone, Kosher came into this thread intending to bait people, and he accomplished that. There was no way that anyone could present himself in the way he did and expect to convince anyone that didn’t agree with him to change their mind. Some people are jerks, some people just play them on the internet, and from this vantage point, it’s hard to tell them apart 
To the matter at hand: full kudos to Pixologic for continuing to set the curve for sculpting apps, for creating the market niche in the first place. I was able to do things with ZB1.55 that would have been impossible with anything else, and they’ve continued to raise the bar with each release.
That said, the culture of secrecy is beyond maddening. Go take a look at Luxology to see how a company can adapt and use the 'net to communicate with customers and potential customers. Luxology puts out a podcast just about every Friday, the developers are present on their boards, they give general release timeframes (ie, 1st Quarter, simultaneous release for both Windows and Mac), and when something comes up to bump release day back, they tell us why and how long the delay will be. Open, professional communication, and it makes you want to buy their product and support the company.
Pixologic continues to get by solely on the strength of the product, which is their right. ZB is a great product. However, I wish they would open up just a little bit. Companies can benefit from having a human face, and I think something like Ryan’s posts on the run-up to the ZB3Win release would help give Pixologic that human face. At this point, we just have aurick, who does as good a job as management seems willing to allow, and that’s a shame.
On the topic of the “free” update, there are a couple issues. First, I’m a switcher, and Pixologic’s policies toward platform switching or cross-platform licensing leave a lot to be desired. For example, you can switch platform with Adobe products for the cost of the current upgrade, and Luxology grants a full cross-platform license for as many machines as you want to install on (I have modo on my Mac Pro at home, my MacBook that I carry around with me, and my office PC). While I applaud Pixologic granting the temporary Windows license to Intel Mac owners, they could have made a much better PR move by going to a true cross-platform license.
Second, if you asked Mac users, I bet you would have gotten a large number who would have GLADLY paid a reasonable upgrade fee if it meant that Pixologic could add staff and get ZB3 for Mac out sooner. Saying that “the upgrade is free, so be patient” will only go so far when time=money. Anybody remember how impatient Windows users were before the ZB3 release? Yes, there are options for some, but saying that any amount of delay is justified because the upgrade is “free” just isn’t realistic.
So, here’s hoping for good news in the near future and (fingers crossed) a more open, customer-friendly Pixologic going forward.