hehe… make sure you pay for the software, but use the pirated releases instead 
Never! Everytime someone says that, a software programming farie loses it’s wings!
Nah, I’m 100% pirate free and don’t plan on walking the plank anytime soon.
This has been a big problem getting my hands on ZBrush2 64.
Still haven’t got it yet after spending 20 minutes on the phone to Germany. Apparently they don’t have any details of my purchasing through them, although I have all the emails from Element 5 when I bought ZB2 with element 5 order #'s etc (oh yes they have these as well, but they won’t give me the link, they say I bought it through someone else?). Numerous emails to my reseller have resulted in nothing (in fact they didn’t even know about it)!
I hope that ZB3 is not going to be distributed to customers in this same manner, I hate to say it but this method of distribution to current licence holders REALLY IS A PAIN IN THE ASS!
So where to now
Ben:(
Thanks to the very helpful people at Pixologic, everything worked out in the end :D.
Did some PC switching the last weeks. Had a lot of Z-work to do, but had hardware issues. I had to re-install a couple of times on different systems. Many useless calls and E-mails to Germany. Awfull pop-code and server horror. Pixologic never replied at all. To be honest, I’m just far too drained to even try to get my hands on the 64 bit version. The hours I’ve lost with getting the regular version installed… Since a few days I’m working with a 64bit system. But I just don’t have the time to phone to Germany and wait for pixologic to reply. I own a license, I want to install the software and get to work. That’s all. I’ve decited to use my old PC for Zbrush and wish Pixologic loads of fun with the 64 bit version.
doe een verzoek tot reset van je counter bij element5.
probeer daarna weer een authorisatie. Bij het verzoek tot reset van je counter kan je ook tevens naar de laatst werkende link van het programma vragen. Dat is een andere download als degene die men eerst ter beschikking stelde.
Daarna loopt alles prima op x64 zolang je niet weer iets aan je systeem wijzigd qua hardware
After two days of pure frustratation I received my reward! The x64 version is up and running! And oh oh oh… What a reward. Playtime! Many thanks for Pixologics help. Take care y’all.
Well, long story short, i have lost my original backup copy of my original purchased Zbrush,{huge4 computer and HD crash, virii etc} my login no longer works, and i CANNOT with my free email address{the ONLY email adress ive ever used or have} to rebuy the software to use from the download link on the website.
I have always used Yahoo mail, and i cannot select the CREDIT CARD payment option.
So apparently, Pixologic in its infinite wisdom, doesnt want my $498 US dollars bad enough, apparently i have to contact someone and pay even more of my hard earned cash for a goddamned pay email account just to get software.
This is disconcerting to say the least, i loved Zbrush, but i think after reading this thread and the fiascos herin i’ll be better to look into Mudbox, unless someone can explain to me why its such a HASSLE for Pixologic to let thier customers use a free email system…
IRKED.
I also have the “free email address” problem. I have gmail (free) and netscape (not free) but I couldn’t purchase Zbrush with my credit card.
So I went to Safe Harbor and bought it there. Great! But then I discover it will not run on x64! 
But now I see there’s a version that will run on x64 but the message here says “those who bought Zbrush from our web site…”
So now I’m completely confused. Anyone know if I will be able to get a download address for the x64 version with my “so called free email address”?
I’ve got a similar problem; I just bought and downloaded the program but there’s only one executable in the folder and it shows up in the task manager as 32 bit??
It’s a bit confusing, but a program can be a native 64 bit program or 64 bit compatible (32 bit applications.)
I don’t think Zbrush is a 64 bit application; it’s compatible with x64. But if it’s compatible, it shoud run under x64.
Hi,
I am having the same problem here. element 5 provided a download link the forst time, and I noticed under my Task Manager, ZBrush it is a 32 bits version. The file I downloaded it is called ZBrush2A.exe and it is 24.8 Mb on size.
I emailed them and pixologic suport before post here, and I didn’t get any answer from anyone, so I called Element 5 (Germany, I am in Spain) this morning and a guy said he will sent me a new link, but he sent EXACTLY the same link I got when I purchased ZBrush.
So I called a second time and a different representative told me they only have ONE link for pixologic products, he told me to look the download link on Pixologic website and provide it to THEM so they can solve this??? :eek:
Meaning basically YOU the customer find the link you are looking for and give it to US the provider (Element 5). A bit outrageous.
I think pixologic must provided us with a direct link to the 64 bits version. And clarify this situation once for all with Element 5.
I mean give us the name of the file we need to receive, and its size, as well as correct the instructions at the start of this thread, the options suggested to follow on the phone are wrong as well. At least when you call germany.
I hope someone of Pixologic post something here and help us. If this is going be the same problem when ZBrush 3.0 goes out in 30 days from now. :evil: The lords of chaos helps us!!! :mad:
It is really sad that my first post here it is to complain!! 
Best regards,
David
Well I called Element 5 customer support and got a link to the 64 bit version, which is the same link I get when I got the program yesterday. It’s a 10.5 meg executable named “ZBrush2R2.exe” and it’s running, so I guess I’m all set. 
Still not sure if this is the 64bit version but hey at least I can work now.
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I noticed this 64 bit version thing a bit late. I upgraded to Windows Vista 64-bit last week.
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I sent Element5 e-mail, to adress i got from this thread. Only thing i’ve got so far is just an automatic reply. A week of waiting so far…
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What i gathered from this thread, it might be that i might be waiting for quite a long time… seems like they (element5) don’t reply to e-mails very actively. Seems like the best option would be to call them - Something i wouldn’t like to do. I’m bit dissapointed with this element5 thing. i would like to try 64-bit zbrush 2, even if version 3 is out soon!
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So is there any help available from Pixologic for this matter? Should i send e-mail to Aurick or something?
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I guess i have to get new licence file if i’m going to format my old box, and install Zbrush 2 to new vista system…?
Anyone who has not received a response from Element 5 within a reasonable amount of time should contact [email protected]. Be sure to explain that you’ve already tried contacting E5. Include your order ID number as well, if you have a record of it.
Thanks!
very very good
I’m trying to request a beta key, and emails to both [email protected] and [email protected] are getting kicked back to me. This is happening with both my personal (free) email and my work (not free) email addresses.
Anybody know what my problem might be?
Maybe look at the date of the previous posts !! ZBrush 2 is something from history.
Richard
once again somebody necro’s a years-old thread. i KNOW vBulliten has an anti-necro setting, why isn’t it being used??
[email protected] – I, too, got an immediate bounced email from that address!!! And I have my own mail server and domain, nothing suspicious about my email which should cause any bounce. Grrrr.