ZBrushCentral

Questions & Troubleshooting for ZBrush 4R4 Update 2

ZBrush Usage Questions
#1

Update 2 is now available for ZBrush 4R4

This update addresses the following:


  • Fixes inconsistent behavior of customized UI buttons and palettes.
  • Updates HD geometry read/write functions.
  • Adjusted ‘Simple Brush’ rendering of applied alpha.
  • Option to turn off LightBox ‘Open at Launch’ setting is now enabled.

Note: All users (both Windows and Mac) should update to this latest version of ZBrush.

How to Update


  1. (PC Users, Only) Browse to your ZBrush 4R4 folder and delete updater.exe, if present. Do NOT delete ZUpgrader.exe!
  2. Run ZUpgrader or launch ZBrush and click Zplugin>Auto Update>Check new updates.*
  3. Follow the on-screen instructions.
  4. When update completes, launch ZBrush and activate. The ZBrush title bar will now say “ZBrush 4R4 P2”. (If ZBrush 4R4 was already activated before updating, it will still need to be reactivated after the patch.)

*Note: For some users, depending on user permissions and network security, the “Check new updates” button may return a script error. If that happens, simply run ZUpgrader in your ZBrush 4R4 folder.

Happy ZBrushing :slight_smile:

#2

Use this thread to post questions regarding any issues you might encounter with ZBrush 4R4 Update 2.

[COLOR="#FF0000"]Before posting any issues in this thread, please patch your copy of 4R4 by following the instructions above.

Please be sure when posting about unusual behavior to follow the forum guidelines found here: http://www.zbrushcentral.com/announcement.php?f=101[/COLOR]

This post will also be updated with answers for the most common issues regarding upgrading to ZBrush 4R4 as well as installation and activation. It will be updated as necessary. Should you encounter any problems with installing or activating 4R4, please check this list before posting in the thread or contacting Pixologic Support.

:small_orange_diamond:Email/Serial Number Error Getting Your Download Link: Please first check to ensure that you have entered your email address and serial number accurately. Your serial number is the same one used for ZBrush 4, 4R2, 4R2b and 4R3. However, due to the extremely high server traffic as people are upgrading to ZBrush 4R4 it is possible that you will receive an error even with accurate email address and serial number. Try again after an hour or two. If the error persists after several tries, please submit a Support ticket. Note: There were XML and “404 Not found” errors taking place for several hours. Those have since been resolved. If you were affected by this, go ahead and try the web form again. You should now be successful.

:small_orange_diamond:Too Many Downloads Error When Trying to Get the Upgrade Link: Some users have gotten this error despite having not downloaded 4R4. If that happens to you, try again a few minutes later. It should go through fine. If it continues to occur, submit a Support ticket and we will get the upgrade to you via an alternate method. Be sure to include your serial number so that we can quickly locate your account.

:small_orange_diamond:Is it safe to uninstall 4R3? Yes and No. If you use GoZ you will be best off uninstalling 4R3 BEFORE installing 4R4. The reason for this is that both versions use the same public folder for GoZ communication. If you uninstall 4R3, that folder is removed and 4R4 will not have access to it. As a result, GoZ won’t work. If you have already installed 4R4 and don’t mind the extra disk space being taken by 4R3, we recommend leaving that version in place. If you do want to remove 4R3 after having installed 4R4 be aware that you will need to reinstall 4R4 after doing so or GoZ will not work.

:small_orange_diamond:Using 4R4’s New Features: Be sure to read the PDF’s included in your ZBrush 4R4 installation’s Documentation folder. Also check the ZClassroom for tutorial movies as they are released.

:small_orange_diamond:Jittery Strokes on OS X For some reason, processor priority appears to not be being set correctly for ZBrush or Wacom. We’re looking for a solution. Here is a workaround for now:

  1. Download and install this application, http://www.atpurpose.com/atMonitor/
  2. Launch ZBrush
  3. In the atMonitor application click on ZBrush.
  4. At the top you will see renice, click it
  5. Change the Priority to 2 and set that. (If you wanted to keep this setting then you would do the Set and Remember)
  6. Now go into ZBrush and the stroke issue should be gone.

:small_orange_diamond:(Windows) Missing DLL error when starting QRemesher: This can happen when your installation of Microsoft C++ is missing components that it normally has. The 4R4 installer tries to detect such problems, but there are times when Windows doesn’t cooperate. Go to your ZBrush 4R4\TroubleshootHelp folder and run the vcredist installers found there. This should fix the issue.

:small_orange_diamond:(Windows) Reading files with HD, created in 4R3: An update has been released for Windows users, allowing 4R4 to open files created in 4R3 with HD levels. Use the ZUpgrader application found in your ZBrush 4R4 folder, or launch ZBrush and check for updates vial the ZPlugin>>Auto Update menu.

Pen lag/ Jittery stroke. lots of testing done- Please read!
#3

Thx for the update guys ! :slight_smile:
My UI works fine now !

There is still 2 bugs (for me at least) :

-Flatcolor matcap + pure black in polypaint will bring back automatically the red wax matcap.
Image of the problem : http://www.zbrushcentral.com/attachment.php?attachmentid=316523

-The lightbox still open itself at startup even with the option disabled in the preferences.

When working with PolyPaint, the Flat Color material serves as a material remover. This isn’t a bug – it’s the only way to remove material that’s been PolyPainted onto an object.

#4

After updating to ZBrush 4R4 Update 2, I still get the following error upon attempting to Qremesh a tool:
Unable To Open File
!:/users/Shared/ZBrushData/Temp/objOut

My computer is running Mac OS 10.5.8, has a 2.33 GHz Intel Core 2 Duo, and 3 GB 667 MHz DDR2 SDRAM. I’ve attached a screenshot of the error below:

zbrush_qremesher_error.jpg
zbrush_qremesher_error.jpg1680×1050 231 KB

Try selecting the ZBrushData folder (in your Users\Shared directory) and press Cmd+I to get info on it. Now go to the Permissions section at the bottom of that window (you may need to click on it to expand it). It should say “Read & Write” for the Everyone user group. If it does not, change it and then click the gear icon beneath the list to choose the “apply to enclosed items” option. If it does say Read & Write, try changing it to something else, apply to enclosed items, then change it back and apply to enclosed items again.

Hopefully this will resolve the issue.

#5

This patch resolved my lightbox open at startup issues. Thanks!

#6

I made a mistake, the lightbox is now closed without any problem at startup (I had a script which I used to close the lightbox which worked at reverse.) :slight_smile:

I think there is misunderstood here : I know that the flatColor is used to remove any matcap, but that’s not my problem.
The problem is that zBrush switch to the red wax matcap when I use the pure black color.
I don’t understand why I can use any colors without any problem except for the pure black one.

Quick GIF of my problem :
zbrush2.gif

Also, if I remove the “_UIStarter_Z4R2_V1.zsc” plugin my UI is not loaded correctly. I suppose the update was just a fix to make a better compatibility with this plugin.

#7

I found several problems,
1.I use the layer brush to sculpt the model,In the center of symmetry of the painting effect will redouble

2.I specified to fillobject button a hot key, such as (ctrl + v)
When I activate the “m” switch, press ctrl + v, I found that the model does not fill material, I was the only Click fillobject button to be effective.

#8

Hello,

Well I finally had some time to upgrade my Zbrush 4r3 to 4r4 but I seem to be getting an error. I have tried both in program upgrades, ZUpgrader.exe, deactivating, disabling firewalls, administrator, etc. and I still get this error.

Warning:
ZBrush 4R4 was not found and the installer will exit. Please contact the Technical Support.

Could this error be because of the ZBrush 4R4 Update 2 upgrade? It seems to be looking for 4R4 which has never been installed.

Any help would be appreciated.

Thanks!

#9

If you didn’t you need to install ZB4r4 first, and then use the updater to take it to the latest version.

ZB4r4 will create a complete new install, and you can still use ZB4R3 if you find a feature in it you must have. (Also, once you sve a project from zb4r4, you cannot load it into zb4r3…I duplicated my work in progress, just in case I need to go back to R3 for some reason.

#10

Froyok,

Instead of using the Flat Color material turn on the Flat renderer in the Render palette. You will then be able to paint with black while seeing your model rendered flat.

You should not have the “_UIStarter_Z4R2_V1.zsc” plugin installed with 4R4. This plugin was not designed for 4R4 and could cause instabilities and other problems. After updating to the latest patch your interface should store without problems.

#11

Hello,

I just upgraded from Zbrush 4R2 to 4R4, and I found a regression bug.
It doesn’t allow me to open a Ztool saved in 4R2 with a retopology Zsphere in it.
I get this : “File Error Error has been encountered while trying to load a Tool. Loading has been aborted.”
The same problem occurs with the update 2.

Can anyone please help?

Thanks
Pierre-Olivier

…

Macbook Pro
OS 10.6.8
2.66 GHz Intel Core 2 Duo
4 Go

#12

Hey.

Everytime I close the Lightbox with the ‘Hide’ button at its’ panet, the ZBrush crashes. The comma key and lightbox button works just fine.

#13

Can I just mention how great it was to be able to just use an updater?

#14

That’s the problem I am having, the ZBrush 4R3 updater is downloading something that seems to be looking for ZBrush 4R4 to be installed. I can’t upgrade to 4R4 at the moment. I am going to try to do a complete uninstall and go through the upgrade path. Is there a way I can simply get Zbrush 4R4 without having to do all the updates?

#15

The Auto Update feature was designed for small patches; not for major version upgrades. It cannot be used to update from 4R3 to 4R4.

Version 4R4 is a stand-alone installation. You can get it here: https://www.pixologic.com/zbrush/downloadcenter/instructions/

After installing 4R4 you can then use the Auto Update feature to install Patch 2, as per the instructions in the link above.

#16

Ha, thanks ! That’s work ! :slight_smile:

Hmmm, but without it some buttons are not loaded (the one used for the symmetry for example). Even if re-edit my UI correctly and store it without the plugin loaded.

#17

It’s likely that your custom UI was messed up by creating it with that plugin installed. It’s also possible that you don’t have Update 2 applied to your ZBrush installation. What is the version number that it shows in the title bar? Does it just say “ZBrush 4R4” or does it say “ZBrush 4R4 P2”? If it doesn’t have the P2, you need to update. If it does have P2 I would recommend deleting that UI Starter plugin and then building your new Custom UI from scratch.

Note also that some buttons such as the Symmetry buttons will only appear when you have a 3D tool loaded.

#18

Doh! My excitement caused me to skim the page. My apologies and thanks for the clarification.

#19

The title bar says “ZBrush 4R4 P2”, I didn’t have any problem to update my zbrush installation.
I will try to redo my UI then.

For the UI buttons, they doesn’t appear if I load a 3D Mesh tool. Only if they are already in the UI (but grayed, aka disabled).

#20

Hi,

Move brush with BackfaceMask on and when pressing ALT to move in the direction of the normals actually works on the faces facing back instead of the faces facing front.