ZBrushCentral

Questions & Troubleshooting for ZBrush 2019

ZBrush Usage Questions
#121

[FONT=Tahoma]I can’t start with the step 1, when I double click Pixologic Deactivation Manager.exe with zBrush 2018 closed, it throws an error saying “This application has failed to start because the side-by-side configuration is incorrect. blah blah… use sxstrace.exe tool to get more details”.

[FONT=Tahoma]any idea what can I do?

[FONT=Tahoma]I’ve seen I still have 4R8 installed. Do I have to uninstall 4R8 first?

We don’t see this pop up very often anymore, but when it does it can be a real pain. Here’s the article that explains this issue and gives steps for trying to resolve it: https://support.pixologic.com/Knowle…x-this-problem

Thanks a lot, it worked, now I have 2019 version. :smiley:

#122

I have 6 vcredit version in my folder, I tried the 2017_x64 version without success
Last time, I add an error message hyper quick displayed between the ZB menu and the horizontal row of icons.

Now, after running vcredist_2017_x64.exe, i have a pop pup Windows saying more or less " zremesh.exe did not run properly (0xc00000zb) click to close

But what really care about is the camera import/export fbx feature

If you’re getting an error about a missing .dll file and the vcredist installers in Troubleshoot Help did not fix it, then you need to get a bit more complicated to fix the problem. See https://support.pixologic.com/Knowledgebase/Article/View/17/0/this-application-has-failed-to-start-because-the-side-by-side-configuration-is-incorrect-reinstalling-the-application-may-fix-this-problem The side-by-side configuration problem and a missing .dll are closely related issues, with the same steps for solving.

#123

@millepat [FONT=Tahoma]I had the same problem when trying the new zremesher 3.0, I fixed it installing vcredist_2013.

And something I think It could affect zremesher 3.0 but im not sure is, after installing zbrush 2019, I uninstalled zBrush 2018, I said yes to the “remove goZ” option, after installing goZ manually, everhing worked fine.

My recommendations, follow the instructions the admin gave me, go to your windows apps configuration and uninstall every c++ redistributable you have, restart, go to c:\programfiles\pixologic\zbrush 2019 roubleshoot help, and install by order the vcredist, and if still not working, install manually on the same torubleshoot help folder the “goz for zbrush installer win.exe”

#124

Having a small visibility issue in ZB2019. When I turn off a subtool’s visibility (eyeball) they don’t come back when I turn them back on UNLESS I use Solo mode - then they return.

#125

Ellie, that would be odd, and likely indicative of a problem with your installation if that’s what’s happening.

A couple things to consider first:

Have you inadvertently activated dynamic mode on the solo button (the little “dynamic” at the top of the button toggles this)? That would hide all subtools other than the active when rotating or navigating, even if solo mode itself is off.

The active subtool is always visible regardless of eyeball icon status. I cant see the tool you’re working on, but I know on my complicated tools with a ton of subtools, I can easily lose track of what Im looking at–sometimes an active subtool can obscure other subtools. This can be confusing if you’ve, say, inadvertently merged or duplicated a folder, and have overlapping meshes.

I’m not saying you’re mistaken, just that it’s easy to be mistaken when working with lots of subtools.

#126

Custom alpha maps goes to c:\program files\pixologic\zbrush 2019\zstartup\alphas\ right?

Alphas seems to not load at start as before, or do I miss something?

#127

Someone else mentioned this, but I got a message from Windows while installing saying “HackTool:Win32/RemoteAdmin” had been detected in the installation. The file in question was: C:\Users\Public\Pixologic\GoZApps\Maya
etcat
c.exe

Anyone know what’s going on with that?

Also, why doesn’t this site have an SSL certificate? :confused:

#128

Hi!
I have noticed that when I launch Dynamesh, without activate the Groups button, it maintain the polygroups I made before…
Is it either a bug or I miss something?
thanks in advance!

#129

@xexex

It only preserves PolyGroups if you turn off polypaint for the subtool. (It can either preserve polypaint or PGs, not both)

On the other hand I noticed that if I Dynamesh when spotlight is on, then the spotlight image will be boolean substracted from the mesh. I think it’s a new thing.

#130

So I did more testing on this. The odd visibility behavior is only happening in a project of mine when Live Boolean is on in ZB2019. I did save it out as a ztool and bring it into a fresh project but it still exhibits this strange issue. To get visibility back I can either turn on Solo mode or click away from the selected layer and then back again.
It is not related to dynamic being switched on in Solo mode. (it is set to OFF)

I can not make itt happen in a fresh 2019 project file with newly created subtools.

I checked the original project again in 2018 and it works normally in there. However, the original project was created awhile ago (not sure which version of ZB). For now it is not a major issue. Just noting it in case anyone else encounters it.

#131

@RafalZ
thank you!
but…when was this feature introduced?

#132

@xexex

Dynamesh preserving PGs when Polypaint is off? - no idea, but I suppose it was part of Dynamesh system from the start. (I’ve been using ZBrush since 4R6 and I’m pretty sure it was like this already.

Dynamesh substracting spotlight? - 2019, pretty sure of that. I didn’t see it advertised as a feature though. Maybe it’s a side effect of the new Spotlight 2.0.

#133

Hi guys!
I just got a positive hit from Windows defender on this: file: C:\Users\Public\Pixologic\GoZApps\Maya
etcat
c.exe and its been deleted. What the deal with this thing and what should I do now?

Cheers!
Mealea

#134

@ Mealea

Hi Mealea,

See this explanation from support. https://support.pixologic.com/Knowledgebase/Article/View/215/85/netcat--antivirus-software-reports-a-threat

#135

Thanks ZBer!!! And thank you!
I dont have maya so the loss of this thing doesn’t matter right?

That’s correct.

#136

[FONT=Verdana,Arial,Tahoma,Calibri,Geneva,sans-serif]Getting hit with the

[COLOR=#ff0000][FONT=Verdana,Arial,Tahoma,Calibri,Geneva,sans-serif]Application has failed to start because its side-by-side configuration [FONT=Verdana,Arial,Tahoma,Calibri,Geneva,sans-serif]error on a Surface Pro 4 with vigilantly updated Win 10. Pretty much bought & use this thing for ZBrush so there's no contorted Pandora's nest of malware or third party virus checkers. [FONT=Verdana,Arial,Tahoma,Calibri,Geneva,sans-serif]As an obedient user, I followed Pixologic's upgrade instructions of running the Pixologic Deactivation Manager in my 2018 folder to immediately get hit with the warning [FONT=Verdana,Arial,Tahoma,Calibri,Geneva,sans-serif]![PixDeactManager.jpg|858x310](upload://bd0NPRx5kYOOMwk4SlOQ3NZEfBL.jpeg)

This brings us to the Pixo Knowledge Base to troubleshoot the issue. Repair all my VisualC++ libraries? OK. Reboot. Same error. Wipe and reinstall those libraries? Um, OK. Reboot. Same error. Moving down the list, I’m instructed to run scans from the command prompt.
[FONT=Verdana,Arial,Tahoma,Calibri,Geneva,sans-serif]

PixCommandLine.jpg
PixCommandLine.jpg1367×785 372 KB

Reboot. Error about not being able to login to Win 10 with Windows Hello. Fantastic. Run Deactivation Manager. No dice. No difference if I tried to run this as administrator.

[FONT=Verdana,Arial,Tahoma,Calibri,Geneva,sans-serif]All these hoops I've jumped through and now the Knowlege Base suggests I now wipe my entire drive as last measure??? [FONT=Verdana,Arial,Tahoma,Calibri,Geneva,sans-serif]I've read through 9 pages in this support thread and have yet to see if I'm just allowed to wipe out ZB2018, deactivate the license from the Pixo Store, install ZB2019 and enter the license. Moving forward for future ZBrush releases, can we do it THIS way in lieu of messing around with a problematic (for some of us) Deactivation Manager?
#137

I successfully upgrade from ZBrush 2018 to 2019, however when installing GoZ for C4D I get the error:

“An error occurred during installation of GoZ for Cinema4D.
One possible cause could be unsufficient (sic) permissions to write to Cinema4D installation folder.
Please run ZBrush as an administrator and try again to install GoZ for Cinema4D!”

I have done the following to try to troubleshoot this:

  1. I have run ZBrush as administrator and done a “Force Reinstall” of GoZ for C4D. - results in the same error.
  2. I have disabled all anti-virus software and done the above (#1) again - results in the same error.
  3. Reset permissions on the MAXON folder (in C:Program Files) to allow full, unrestricted access to all users and applications and repeated step #1 again - results in the same error.

In all cases GoZ will launch C4D, but will not export the model to C4D - just opens an empty document.

Any thoughts on a solution?

#138

Hey guys,

I’m getting a bug now where make boolean mesh simply isn’t doing anything. It says union remeshing in progress but then it simply stops. Has any one else encountered this in 2019? Thanks!

Kyle

#139

Hi there, partially reporting/partially thanking for a bug/feature respectively:
Encountered an increase in “unrecoverable” Recovered_###.ZPR files:
(Documents\ZBrushData2019\QuickSave)

Most often occurs after using GoZ->3DS Max.
However also a potential work around with a new 2019 feature:

  • After using GoZ on large project files (200mb + / 20K+million points, 50+subtool count, 2+ tools) crashes occur more frequently
  • On re-loading the Quicksave > Recovered_###.ZPR file, project crashes on open
  • On attempting to open new Recoverd file, starts generating a loop of “unrecoverable” recovery files on open
  • Workaround: Seems that we can now get out of that loop with the Tool>Load Tools From Project option.
    LoadToolsFromProject.PNG

Thanks for this feature - it seems like it’ll do the trick for now!

#140

I installed Zbrush 2019 and activated it with the offline activation because I’ve the login loop issue. I can’t activate my Zbrush to keyshot bridge for the same problem (login loop). When I try the offline activation procedure the system say: Sorry, Zbrush to keyshot bridge license is required. But I’ve it.

For the login loop:

  1. Make sure that your antivirus software isn’t blocking cookies.
  2. Make sure that you’re using Microsoft Edge or Google Chrome on Windows, or Safari on Mac.
  3. Try clearing your browser cache.
  4. Also make sure that your Pixologic ID only has one email address on it. That email address must be the one that your license is under. You can edit your Pixologic ID by logging in at https://support.pixologic.com and then clicking the Pixologic ID button.

If you still have trouble, please submit a Support ticket.

Problem solved, thanks. I managed to install with the offline activation. My login loop remains even after all the operations you suggest.Cattura.JPG