Yeah,… I’m confused.
Through the 2019 product i logged into Pixo. It went through my licenses page and said congratulations you’ve activated 2018 and gives the serial number.
2019 is left with the screen that says ; License is for another product.
???
I guess I’ll wait until tomorrow. I don’t think I’m doing anything wrong. I think it’s on Pixos side that there’s something amiss. (not pointing fingers,… just convincing myself that I shouldnt’ be frustrated)
good luck everyone
As the initial post in this thread says, we are currently working to resolve these issues. We do not recommend attempting to upgrade until that has been done. All it does is cause the issue to snowball rather than resolve.
From post #19
Please wait until Aurick updates this thread before trying to activate zbrush 2019.
the issue seems to happening because we do not deactivate 2018 license, cause someone who had deactivated 2018can activate 2019, but right after that, trying to activate 2018 and you get the same License if for another product error message.
My best guess it’s happens because both 2018 and 2019 shares the same serial number.
or not, because now i get some feedback from someone else who has 2018 and 2019 activated.
I 100% deactivated 2018 before activating 2019 and I still got that issue.
Ok that worked, thank you for the instructions. (see the link in the first post of the thread)
Deactivated 2018 as per instructions. Downloaded ZBrush 2019 no problems. Activated license all seemed good.
ZBrush 2019 will not remember that I activated my license and requests my info every time Zbrush is launched.
At this point it will say my license is all ready active and can’t be used for 2019 even though conformation of activation was received at Pixologic “My License” page.
With ZBrush closed, go to its folder and run the Pixologic Deactivation Manager. Click the Reset button at the lower left corner and confirm when prompted. Close that app, then launch ZBrush and activate again. You should now be good.
Followed instructions in post #1, zbrush 2019 is now activated.
Nitpick on the Pixologic Deactivation Manager instructions: They direct you to both deactivate, then reset the license one after the other, but the manager closes after each operation, so you need to open it twice.
Yes indeed-Followed new instructions from post #1 and YES it works now. Clearing out and resetting all licenses, not just deactivating worked great.
im did the deactivating. And it worked for the first time. As soon as i close Zbrush2019 and restart it. It asks for activation again. guess its not really fully working yet.
Deactivating alone wasn’t enough. You also need to click the Reset button at the lower left corner of the Deactivation Manager.
Installed fine here, per instructions, and operates correctly on subsequent program launches. Make sure not to skip any steps. Both deactivate AND reset license in the Deactivation Manager. In windows, this requires you to open the Manager twice–once for each step. Disable any Antivirus per the instructions.
yay. my activation is now working. i didn’t deactivate anything.
Installed fine with per instructions. Windows Defender just trips over the Maya GoZ file (nc.exe) later (during periodic scan)–can be whitelisted/restored, if desired and policy allows.
-K
Ran into same issue, on latest Windows 10 update the recently came.
Everything works fine after following the instructions (doh), and deleted 3ds/c4d/maya goz since I don’t need them anyway.
Can I reactivate ZB2018 after I get 2019 working? I have to keep ZB2018 on my system till the people I work with upgrade. Or should I just install ZB 2019 on my under-powered spare computer and play with it there for a while?
I have a similar question to the one above by hellerd.
Is it possible to have both 2018 & 2019 installed?. We are in the middle of a production & have to keep 2018 available.
Norstu & hellerd,
You should deactivate ZBrush 2018, as described in the upgrade instructions but there is no need to uninstall ZBrush 2018. You can have both 2018 and 2019 on the same system. If you wish to run ZBrush 2018 - after activating ZBrush 2019 - then launch it and reactivate as normal.
… if the the other GoZs don’t trigger an alert; why does this one? Maybe because it is a potential backdoor threat.
It’s because that particular implementation of GoZ is newer than the others/more recently updated. With that update, the team responsible utilized NetCat for the first time. The other GoZ versions haven’t been updated since.
As stated in the article, having it on your system does NOT create a threat. In order for anyone malicious to be able to use it they would first have to know that it’s even there. AND they would still have to install their own malware on your system to exploit it. It can’t be hijacked remotely.
Anyway, after waiting several hours for the issue to be fixed, now everything works perfect