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Questions and Troubleshooting for ZBrush 3.5R2 Windows

Use this thread to post questions or issues concerning ZBrush 3.5R2 for Windows.

:red_circle: Startup problems must be posted in Startup Troubleshooting for ZBrush 3.5R2 Windows , not here.

:red_circle: Activation problems must be posted in Activation Troubleshooting for ZBrush 3.5R2 Windows, not here.

:red_circle: This thread should only be used if your problem does not fit one of the above categories.

Be sure to include any helpful information, such as exact steps necessary to duplicate an issue. Screen shots help as well.

Thanks!
REGISTRATION INFO

:large_orange_diamond:When I tried to register, I got the following message :“This page is only for users who would like to activate the Windows version of ZBrush 3.5”. What do I do?

This message appears when attempting to activate ZBrush 3.5 using a serial number from a previous version. You must use the ZBrush 3.5 serial number that was emailed to you after upgrading. There is no need to keep a record of any previous serial numbers, as those versions are no longer supported.

TIPS AND TROUBLESHOOTING
:large_orange_diamond: Is there an installer for ZBrush 3.5?
ZBrush 3.5 is a self-contained folder which simply needs to be unzipped and placed in your preferred location (usually in the folder where you have 3.1 and other applications installed)

:large_orange_diamond: Can’t launch ZBrush 3.5 ?
When launching ZBrush 3.5 for the first time, you may get the following warning…“This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem.” Alternatively, you might receive a “side-by-side configuration” error. If you get either warning then you’ll need to launch the vcredist.exe file that is included within the ZBrush3.5\Troubleshoot Help folder. This is a Microsoft installer which installs windows functions that are missing in your system.

:large_orange_diamond: Can I install plugins that were created for older versions of ZBrush ?
Plugins created for 3.1 or older, are not compatible with 3.5. By using older plugins, you may get unexpected behavior, please wait for the updated plugins.When they are ready they will be posted in here at ZBC.

:large_orange_diamond: Flatten Brush in version 3.5 feels different than in version 3.1 ?
To set the brush to be identical to version 3.1, set the Brush/Depth/sampling value to .75 and save the brush in the ZStartup/Brush Presets folder.
Note: Try the brush with or without the “buildup” option in Brush palette
Note: The functionality of the “Mod” slider in 3.1 is now controlled by the Imbed value (which is now a property of all brushes).

:large_orange_diamond: How do I create Displacement/Normal/Texture maps from HD geometry ?
It’s automatic. When you have HD geometry, creating Displacement Map, Normal Map, and PolyPaint Maps will automatically extract high definition details from the HD geometry.
Note: To extract HD PolyPaint, you need to be in the highest subdivision level of your base mesh, if you are in any lower subdivision level, the PolyPaint will be extracted from the active level, not from HD.

:large_orange_diamond: How can I modify the strength of the Smooth brush ?
You can modify the strength of the smooth brush by modifying its curve profile.
Example…
Hold SHIFT key (to activate smooth brush) and the set the focal shift value (in Brush/Curve/Edit Curve) to -100.

:large_orange_diamond:[color=#999999] How can get the “Move Brush” to move points in the Normal direction?
The Move brush has three modes in ZBrush 3.5.
1. Click and drag to move in screen space, left/right/up/down.
2. Click then Hold SHIFT key and drag to move along the Normal direction.
3. Click then Hold ALT key and drag to move along the surface.

:large_orange_diamond:What is the Auto Recovery feature?
It’s a new feature which is activated when, for one reason or another, ZBrush has crashed. At this stage ZBrush will attempt to save the currently select tool and document to the recovery folder. This feature is OFF by default because it is not compatible with all windows configurations at this time (it is not recommended for Windows 7).

[color=#ffffff]MACINTOSH USERS

:large_orange_diamond: I have a ZBrush Mac license and have received the ZBrush 3.5 for Windows upgrade email , can I use it to upgrade to ZBrush 3.5 for Windows?
Mac users - who received temporary Windows license while waiting for ZBrush 3 to be released for the Macintosh - may receive an upgrade link for ZBrush 3.5 Windows. If you are a Mac user who has not purchased a Windows ZBrush license, do not use the upgrade link that was emailed to you. Doing so will prevent you from being able to upgrade your Mac license when ZBrush 3.5 is released for the Macintosh.

If the previous paragraph applies to you, please submit a ticket at http://support.pixologic.com so that we can clear the Windows license off your account and re-activate your Mac license. Do this whether or not you have redeemed the upgrade.

What is new in 3.5 R2?

emdee

See the main forum for update info.

Hi Support,
just letting you know that I´ve send the dxdiag .txt file to support center yesterday like you told me and even with this release my issues are not gone (although I don´t think that it was supposed to fix that problem, but I tried it anyway)

I can’t even activate 3.5 yet…:confused:

… like in previous version I can’t use smooth from brush menù, work only with hold shift from other brush, is only my problem ??

Thanks

Support, regarding your statement on the problem with web activation, I am using the 3.5 serial that was emailed to me and not the old one and I still cannot get an activation code. I really hope you have not forgotten about this, I still have an Open ticket waiting for this to be resolved :smiley:

Yup, Same here. I’ve tried on 3 different machines with 2 different os’. Vista 64bit and 32 bit and xp. All the same thing.

This is a wild guess , but those having problems with activating, make sure that your support account info is up to date with the most recent serial number you have gotten in the mail. I think the webactivation checks against your support account to activate.

The Namek: So your saying I must take my new serial number and replace my old serial number before attemting to activate zbrush?

Well i updated my old serial in my support account with my new one and crossed on Zbrush 3.5 license. I was also advised to do so by support, for others reasons probably , but can’t hurt to give it a shot. Because your support account is identified(login) by an e-mail address and the activation procedure specifically asks for an email address too.

Okay, just to clarify, do I have to deactivate 3.5 first before the download link works properly? Because that link is still linking me to ZBrush 3_5.zip and not ZBrush3.5R2.zip.

The Namek: Yea why not. Tried everything else. Thanks for the tip :wink:

Hi , the zip has the same name , the content is different. This is simply so the link would still be working in old emails i assume.

I downloaded (not installed yet) and inside the zbrush3.5 zip is zbrush 3.5R2

Okay thanks. Now one other thing, probably not too important but… what is going to happen to our Backup CD that some of us ordered for 10 bucks? Is that going to contain R2?

I tried this, didn’t work for me…

Haha, Same with me. Maybe we should swap serial keys. Maybe they got ours mixed up. HAHA.

[color=sandybrown]FIXED - By redownloading the zip file.
ZB3.5 Installed without errors, but not ZB3.5R2
Followed the download / Install Instructions and get this message:

Unable to Open File - ZB3.5R2

C:\Program files (x86) pixologig\zbrush3.5R2/ZData\ZPlugs\SplashData\SplashNS

Vista 64

I have tried to launch ZB3.5R2 from: Program Files
C:\Program files (x86)\pixologig\zbrush3.5R2/ZData\ZPlugs\SplashData\SplashNS

Program Files (x86)
C:\Program files\pixologig\zbrush3.5R2/ZData\ZPlugs\SplashData\SplashNS

…perhaps a corrupt or missing file? :question:small_orange_diamond:question:small_orange_diamond:question:small_orange_diamond:question:small_orange_diamond:question:

Getting the same problem trying the exe to open/run as with zb3.5 (which has not been worked out yet sense friday evening)