thank you guys! finaly activated!! yuhuuuuu
worked? just out of the blue, or did you get help/instructed by the support? congrats, btw 
See hmphhh’s post for the workaround:
http://www.zbrushcentral.com/showpost.php?p=717856&postcount=39
(Basically, click on the “Order CD” link in your email from cleverbridge, as if you’re going to order a backup CD, then follow steps 5 and 6 in hmphhh’s post.)
thanks j.c.,
as far as I know it´s a workaround to get the serial number, not to fix the e-mail mismatch error (activation issue). and that´s what I and dargelos was having (well, for me it still applies:) ).
hmphhh’s workaround prompts cleverbridge to provide you with a new serial number. When you use the new serial number to get an activation code, the email mismatch error doesn’t occur, for some reason. At least it didn’t for me. I originally got the mismatch error with my original serial number, but didn’t with the new one I received after trying hmphhh’s workaround.
hmmm… didn´t know that it solves this problem too. too bad I´ve already sent a ticket with my serial and cleverbridge number. I don´t want to mess with it now since they might be doing something with it. but thanks again.
second day without zbrush 
No, at least this time we are all equal :lol:
I have Vista Business 32 bit and the same identical email mismatch error. I think it is completely unrelated to the OS.
Ciao
Wow the support site is down now…probably wouldn’t be so frustrated if ZB4 did’t look so good…
I wonder if they are able to release limited time temporary codes for those of us that are having issues?
I tried the workaround, got a second serial number from Cleverbridge, but I still obtain the email mismatch error.
I opened a ticket, let’s see if something happens.:rolleyes:
Ciao
I had the same problem. Just keep retrying “request copy of activation key”. It will work eventually.
[COLOR=White]DO NOT USE THE WORKAROUND DESCRIBED BEFORE.
I have deleted that post and any others referring to the technique. In most cases it results in multiple entries of the same account in the system, which then creates even more problems.
We are working to resolve all email mis-match errors or missing serial numbers within a short time of such errors occurring.
If you have an upgrade with no serial number, simply wait for an email from Cleverbridge that does have the serial number. It will come, although it may take several hours.
If you have a serial number but get an email mis-match error when activating, wait one day and try again. By that point we should have caught and fixed the issue. If it is not fixed by Monday, submit a support ticket.
Thanks.
Whoops, what if we already followed this advice…guess there’s no CTRL-Z for that, or will it all get sorted even if we already mesed up?
I can confirm that they are actively working on the problem
Before the last message of Aurick, I tried the workaround, but I again got the email mismatch error. I just tried again a few minutes ago to fill the activation web form, and this time it worked!
Probably they found the source of the error, so please have a bit of patience, soon we all can play with new marvels of ZB4;)
Ciao
I hope so, I mean if I was having registration problems with the latest version of Office I woiuldn’t care
So when he says wait til Monday, He knows that today is Thursday?!? Patience, truly is a virtue, of which I have none =P
At least I feel like I’m on the same page as everyone else, or even better, misery loves company. I’d have keep trying for hours w/ the web activation…
The curse of the email mis-match… Dangnabbit!!!
Okay, aurick. Are you just saying wait it out?
I still have nothing since Tuesday morning when I registered. THAT is as far as I got. No download link, no serial #, no nothing… Just an email from Cleverbridge saying ‘we’re having problems’.
Should I just wait until Monday, and file a support ticket then??
I just got a message that the problem was resolved and everything is working for me already. Big thank you to fellas from the support. 
Good for you, ghost-d!! Great news!
Hope it’s coming my way!!
I have also received my email about the email mismatch fix and have Z4 up and running…
All jokes aside, that was SUPERB action on their part. No one ever responds that fast, and amidst all the drama as well, I am indeed, VERY impressed.