Yeah Iām getting a email mis-match error too, grrrrrrrrr 
I canĀ“t wait to play with my TOYā¦ this is cruel jajaja
Same email mismatch error here 
Do we all have to submit a ticket, or at this point they are aware of the problem and we only have to wait for the general solution?
Ciao
Still havenāt got even the download link, or ANY email since āregisteringāā¦ (other than 'weāre having problems)
got the serial number this afternoon. rushed home after work to use it. same error message as everyone else. submitted ticket and tried e-mail registration too.
is this mainly a mac osx issue or did it happen to the windows users too?
@ hmphhh:
I was skeptical when I tried your workaround, but IT WORKED!
THANK YOU SO MUCH!! 
thank you guys! finaly activated!! yuhuuuuu
worked? just out of the blue, or did you get help/instructed by the support? congrats, btw 
See hmphhhās post for the workaround:
http://www.zbrushcentral.com/showpost.php?p=717856&postcount=39
(Basically, click on the āOrder CDā link in your email from cleverbridge, as if youāre going to order a backup CD, then follow steps 5 and 6 in hmphhhās post.)
thanks j.c.,
as far as I know itĀ“s a workaround to get the serial number, not to fix the e-mail mismatch error (activation issue). and thatĀ“s what I and dargelos was having (well, for me it still applies:) ).
hmphhhās workaround prompts cleverbridge to provide you with a new serial number. When you use the new serial number to get an activation code, the email mismatch error doesnāt occur, for some reason. At least it didnāt for me. I originally got the mismatch error with my original serial number, but didnāt with the new one I received after trying hmphhhās workaround.
hmmmā¦ didnĀ“t know that it solves this problem too. too bad IĀ“ve already sent a ticket with my serial and cleverbridge number. I donĀ“t want to mess with it now since they might be doing something with it. but thanks again.
second day without zbrush 
No, at least this time we are all equal :lol:
I have Vista Business 32 bit and the same identical email mismatch error. I think it is completely unrelated to the OS.
Ciao
Wow the support site is down nowā¦probably wouldnāt be so frustrated if ZB4 didāt look so goodā¦
I wonder if they are able to release limited time temporary codes for those of us that are having issues?
I tried the workaround, got a second serial number from Cleverbridge, but I still obtain the email mismatch error.
I opened a ticket, letās see if something happens.:rolleyes:
Ciao
I had the same problem. Just keep retrying ārequest copy of activation keyā. It will work eventually.
[COLOR=White]DO NOT USE THE WORKAROUND DESCRIBED BEFORE.
I have deleted that post and any others referring to the technique. In most cases it results in multiple entries of the same account in the system, which then creates even more problems.
We are working to resolve all email mis-match errors or missing serial numbers within a short time of such errors occurring.
If you have an upgrade with no serial number, simply wait for an email from Cleverbridge that does have the serial number. It will come, although it may take several hours.
If you have a serial number but get an email mis-match error when activating, wait one day and try again. By that point we should have caught and fixed the issue. If it is not fixed by Monday, submit a support ticket.
Thanks.
Whoops, what if we already followed this adviceā¦guess thereās no CTRL-Z for that, or will it all get sorted even if we already mesed up?
I can confirm that they are actively working on the problem
Before the last message of Aurick, I tried the workaround, but I again got the email mismatch error. I just tried again a few minutes ago to fill the activation web form, and this time it worked!
Probably they found the source of the error, so please have a bit of patience, soon we all can play with new marvels of ZB4;)
Ciao