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Mac OS X 3.12 Upgrade Support Center - Read Initial Post Before Posting

email sent! pretty please get me my download link :slight_smile:

Thanks Aurick,
I have now attempted an email activation and placed your email in so I am waiting for the next stage.

I filled out the form and got a confirmation on the 2nd of September. I never got a case number so I had my girlfriend call Pixologic yesterday while I was at work. They sent me a reference number after that but still nothing from cleverbridge. I read the post that Aurick updated and sent out an email for a manually processed request.

My email that was used to purchase Zbrush was a Gmail account and their spam settings are not as crazy as Yahoo or anything like that. I’ve been using Apple Mail to download from my Gmail account so I have to check two spam folders. I can’t find anything from cleverbridge in my spam folders.

That was fast Aurick. Thanks!

I will fill it out as soo nas I get home from work

gmail here too. lesson learned I think.

Yeah im still waiting … im also manual I’d guess

gmail here too…

It’s all coming back to me from my 2.0 days…getting a new installation of ZBrush running was always a pain in the butt. :stuck_out_tongue:

I don’t suppose y’all’d ever consider just using a regular old serial number instead of all this cursed activation stuff? Or do it like Cinema 4D where you get a temporary serial until they have your registration details, then they send you the permanent serial number, so they at least know who’s distributing their numbers, whatever good that does them. As it stands, I see two categories of people who’d want a crack: the cheap people who don’t want to pay, and the people who paid but then want to throttle whoever thought up the hoops they make us jump through to get it functioning.

Anyway, there’s gotta be a better way than this. If it’s the threat to your cash flow you’re worried about you could always charge for upgrades… :rolleyes:

If you do get a download link don’t bank on getting it activated after install I am on my 4th attempt and it still tells me I have the wrong email.
I only have one email for goodness sake but there you go.
And before you tell me aurick to send an email activation to you I have already done that. and all I got back was an email to say that web activation has now been sorted for me, Trouble is it still doesn’t work.

Well said Pres

I am getting the same pain as when activating v2
Like I said earlier it’s probably easier to get a pirated version working that what you paid for.

I do not support pirating btw

I’m installed and loving the 3d brushes. But I can’t figure out how to get my polypaint into the texture pallete to export. It only appears in the texture map. I went through the polypainting tutorial but the interface seems to be different. I have no tool>texture option, just tool>texture map. Is there any mac specific documentation?

Yikes I have plenty of ram and disk space on my MacBookPro. Zbrush freezes every time I try to pick up a projection or hit texture/color with uvtile mapping. I’m going back to Zbrush2 to do my texture bakes for now unless I can get any information. Still can’t get any modified texture into the texture pallette to export. Is this a bug?

I also sent out an email to [email protected] after Aurick’s post about all of the emails having gone out. My email was sent @ around 11am PST.

I also am using a gmail account . . .

Still waiting for something . . . anything?

Should I be concerned? Should I send another email to Mac3Support?

Hi. Just wanted to express my gratitude and let others know that I sent an email around noon to Pixologic ([email protected]) regarding the activation I did not receive, and less than 2 hours later, I’m installed and ready to roll with ZBrush on MacOSX!!!

Thanks for the prompt manual account tracking and response Pixologic!..:smiley:

So, I use Apples mail app linked up to my gmail, and never even see any of the spam I get, didn’t even know about it! Of course, per instruction, I’ve taken a look. WOW, spam is completely insane, perverted, and very dedicated to increasing the size of my gear! Ironically, the very first message reads, and I quote, ā€œWould you like to be a sculptor of your own peni…?ā€ Can I use ZBrush? Maybe that’s a new feature in 3.12, and that message is actually the download link! Mudbox wouldn’t stand a chance then! :lol:

Yeah it is a little annoying what ends up tagged as SPAM sometimes. I made a post on Craigslist to paint portraits of people and their responses ended up in my APPLE MAIL spam folder. I sent out many apologies to potential customers because they had sent me a message months ago when I made the posting but I never replied because I just figured that it was an unsuccessful campaign.

I don’t even know how to turn off spam for gmail but I do know how for Yahoo. Yahoo’s spam filter can be the worst from my experience.

I set up a filter in my gmail account explicitly for pixologic/cleverbridge emails. Anything from those two domains gets tagged and marked as ā€œVIPā€.

2 hours huh? That must be nice . . . I’m going on 5 hours and I still have no reply whatsoever.

Still waiting . . .

me too man, hopefully soon

how long does the process take from sending the email to getting a response?

I only check my email via the web interface, as such, i can see if there are any new spam messages, and there are not.

nor any new regular messages.

I know you will be closing soon, within an hour or so, so I would like to know.

thanks

Every time Mail dings I get all excited but still no download link. Must be soon though, seems less and less people are posting saying they still need it. Any day now…

so is it a gmail problem? I’ve checked my spam and trash. The only folders with anything in them are my inbox, sent mail and all mail folders