I have to agree. After having originally purchased a Mac License in 2006 for ZBrush 2, I upgraded to 3.1 in the spring, then was able to freely transfer to a new computer in late summer and was given a transfer license to run on the windows side of my boot-camp enabled Mac. Now, when it comes out for Mac for real, does this mean I’m going to owe $250 to upgrade on the same machine for a Mac license that can recognize all of my RAM?
Unless I really missed the fine print, not notifying us that we would owe a fee to switch our license back again seems a little backhanded when done after the fact. I’ll pay it if I have to pay it, but it seemed clear at the time that I could easily switch back when I made my transfer.
Now, my questions posted below don’t specifically come out and ask, “what will this cost me?”, but as I was never notified of costs in the responses or in the legal documentation for the online CLEVERBRIDGE link, one would ASSUME that we could switch back (note: responses from PIXOLOGIC not posted due to legal disclaimer). I have always had a warm dialogue with pixologic support, and I REALLY appreciate all of their dedicated help. But I want my feelings to be known in the matter, if indeed my case is one of the few that will be hit with an extra charge in the transition back. All I really would have like would have been a statement at the time along the lines of, “You know, when you do this, you won’t be able to transfer back without a fee”, and that is what I feel was missing from this dialogue.
FIRST EMAIL TO PIXOLOGIC WHEN REQUESTING TRANSFER FROM PC TO MAC:
"Hello Pixologic,
I know you all must be hustling to get busy for
the release of ZB3 tommorow, but I was having some
registration issues on your pre-order site last week
that I still cannot clear up. I had sent an email back
on thursday or so looking for confirmation that I
will be able to Download the new software tommorow (or
at least this week) but haven’t heard back. If you get
a chance, I would appreciate a brief email response.
Thank you for your help, and for this awesome program!
-Andrew"
MY SECOND EMAIL TO PIXOLOGIC WHEN SWITCHING MACHINES AGAIN:
"Hi Pixologic,
I originally purchased zbrush 2.0 on 8/23/2006
thru journeyed.com as a license for a g4 macintosh I
used to own. I was a part of the zbrush 2.5/3.0 beta
team and have upgraded to 3.1 on my Hewlitt-Packard
xw4000 PC. I have recently purchased a new Mac pro
which I will be dual booting with windows. I have
already transferred my license once from my old mac to
the PC when 3.1 was released, and now I would like to
be able to transfer my license off the old PC which I
am giving away, to my new Mac Pro running windows. The
Ethernet ID of this machine while booted in the Mac OS
is: ********** (i don’t know if you need that
info or not, and I don’t know if ethernet ID will be
different once I install windows as well). Can you
help me transfer my license? What else do I need to
do?
Respectfully,
-Andrew Klein"
So as you see, I have been able to switch twice now, and Pixologic has been extremely supportive in this, which is why a new fee is news to me (o crap, that rhymes).