Hi,
I ordered the Zbrush 2018 backup CD about 5 days ago.
I have emailed pixologic at least 4 times to request for shipment soonest via the zbrush internal messaging system as well as emailing pixologic via email.
I am not sure why there is not one single replies at all.
Has any one had this same problem from pixologic?
Why have my Zbrush 2018 backup CD not been shipped to my address?
why isnt anyone replying to my emails?
Thank you
Actually, our staff has been working insane hours since launch. The Support team for example worked throughout the holiday weekend as well as extra hours each day.
I’m not sure what method you have used to contact us but our policy is to reply to all Support tickets within one business day. Even when post-launch was craziest, it was still very close to that. I have searched the Support system and see no tickets from anyone with your name or email address.
If you used email, it’s hard to say. Perhaps you used an invalid email address? Maybe mistyped?
Regardless, the backup disks for ZBrush 2018 haven’t even been burned yet, much less shipped. Pixologic typically waits until we’re certain that there won’t be any additional patches in the near future before burning the disks. That way they won’t end up being paper weights before they even reach you. Then there is production time before they can actually start being shipped.
With past releases it has often been as much as a month before the backup disks ship. Usually there is a message on the store page letting you know this. I see that has apparently been forgotten with this release so I’ll make a mention of that to the web team.
Thanks!
I am still waiting for my Zbrush 2018 backup CD to be ship
Why has pixologic not ship the Zbrush 2018 Backup CD ?
I don’t think they will until they are sure this is the last version. Normally they do fixes as the first release normally has some bugs.
Have any one gotten their Zbrush 2018 shipped to them already?
Pixologic have not shipped my Zbrush 2018 to me as of today.
I have message Pixologic in their messaging system but no ones wants to reply.
