The torture begins once you have received the email!
I’ve been trying to activate for over 2hrs now :td: and keep going around in circles.
I’m sure it’ll be worth the wait though.
You have no change to survive Pixolocalypse… HA HA HA… make your 3.5r3 time… your SQL database are belong to… us?
Here’s hoping it didn’t seriously Cluster-Muck my e-mail in my support account.
anonymous guy in the server room @ Pixologic
“don’t worry…everything will be fine we have lot of Internets to handle the Distro load Lulz” “The Internets are weak and puny”
now all I’ll have is the Z4 videos to comfort my hunger
This is WHY god MADE BitTorrent! to avoid situations like this!!!
Well, I was going to ask if anyone else got the same - but I see it’s not just me…
“There has been a problem while processing your delivery. We are already working on this technical issue and may be waiting for information from the software publisher, which may cause short delay. At the latest, this should be solved within 1-2 workdays, although it is generally much less. We will contact you immediately via e-mail upon resolving the issue and apologize for any inconvenience.”
Not complaining… Patiently waiting…
At least I got the email sooner than I expected. Not that it did me any good.
Thanks for the information. I am new to 3.2 and only played around with the demo. I baught v4 just before Aug 9 am still wanting for my Email. 
BitTorrent would have been a great idea. Luxology uses BitTorrent every time there is an update, works like a charm. If you can relax for a bit you will be much better off. Zbrushes upgrades have always been a horror show, always something messed up when it comes time to upgrade. I’m not sure why they can upgrade the upgrade system.
I’m sure they are doing the best they can, keep your stress level low and you will add years to your life:)
Everything is going smoothly for most people, but when a problem kicks in it doesn’t take long for it to seem huge. The issues that we’ve been seeing have all been caused by the fact that the servers are under massive stress.
If you receive an error when attempting to redeem your upgrade link or when trying to activate, please do not get worried. Just try again 5 to 15 minutes later. It will eventually go through.
Please [COLOR=White]DO NOT keep pressing your browser’s refresh/reload button. The more people who do that, the harder it is for the server to catch up and the problem builds until we have to restart the servers. That only compounds the problems rather than things getting better.
Thanks!
I feel lucky, I got my download link:) Does anyone know if you have to deactivate 3.5r3 first? I would look on the support pages but they keep timing out on my machine before fully loading as the servers are a little busy I guess;)
Thanks aurick. Is there a possibility of getting the polypaint video working in the the features list page? It currently links to the Best render video. I’d really like to see how the polypaint layers works before my download email comes through.
Cheers
Dan
I didn’t have to when i finally installed 10 minutes ago 
Thanks pixologic, i knew you’d come through 
No you don’t - z4 gets a different serial so 3.5r3 and 4.0 can be installed at the same time
Thanks for the info, aurick. Not surprising the servers might be just a tad overloaded during a huge release like this.
The info I got was that I would be ‘contacted by email’ after the problem was resolved, so I’ll just wait, rather than keep trying and make things worse for others, right?
I don’t see the world coming to an end over this any time soon. :lol:
Yes. It sounds like you are one of the people who was able to upgrade fine through the Cleverbridge system, but when their server contacted ours to get a serial number for you our server was overloaded. The Cleverbridge server tries again periodically, then sends your email to you once it gets a serial number successfully.
In your situation, there’s nothing to do but wait.
Great! Thanks for the info! No problem.
“All things come to those who wait” or something like that.
yeah they do , just a bit later then the rest ;p
I’ve cultivated patience in my old age. 
I’m just a hobbyist, so ‘whenever’ is fine with me. I’m sure the ‘production’ folks view it a little differently.
Thank you sir
Still havent gotten an email. Waiting patiently. Cant wait to try out all the new techniques and features!!
:D:D:DI have managed to get it activated, so I have removed 3.5. The expose button on the right tool bar under poly frame etc is freaky (it is strange to see the jaw, teeth, eyes etc all navigate their way out of the head).
So now that there is shadowbox and clip brushes etc, I am wondering… is there really a need for a traditional modeling app now? ( Cause I am seriously thinking of offing my modo license now )