Same issues here. I went through the process to upgrade my license online but have not received any download info. License page still shows ZB4 key, but the upgrade link no longer finds any eligible license. Submitted a support ticket.
Exactly the same hereā¦ tried re-doing the process but also in that loopā¦did not work on the first try and then gave me this same message
Hi Erik Heyninck
Tried registering but getting the message that email is already in use.
Yeah. I was impatient too an tried to upgrade a little before 11 am.
Do I need to provide any additional information like a serial number or plain message āIām impatient, sorryā is enough? 
"Sami Sorjonen Hi,
sorry if these were mentioned (tried to read everything) - but:
A. Should I deactivate my license in 4R8 P2 before installing ZBrush 2018 ?
B. Do I need to uninstall ZBrush 4R8 P2 ?"
My understanding Sami is that ZB2018 is a stand alone app and we can keep previous versions installed.
remcv8:
OK - thanks, I guess I wonāt run into any problems if I try to install it
Now that I checked, I see 0 installs for my license.
I was just curious. With the license change, are we still allowed to have a copy installed on our desktop and a copy installed on our laptop as long as they arenāt running simultaneously?
I am not sure how I cause this issue for myself because, I tried to get the update at 2:18 EST and per your post it would be there by 11PDT. You never said we had to wait until you post an update on a formn that isnāt fair to saw we cause the issueā¦
I was able to upgrade my license successfully on the my licenses page, but my old email address is dead. I put in a support ticket to update to my current email address so i can get the download link.
Ok, still getting that āNo Licenses foundā message, I already have a Pixo ID so i know thatās not it. The instructions I get say to ātick the box next to the liscense(s) you want to upgrade then click āupgrade licenseāā problem is, I donāt see any check boxes next to my license key. Thereās just the key and the list of devices i have the key activated on (1 at the moment, left over from a drive reformat that i didnāt deactivate beforehand)
im also stuck in the loop, i did not get a mail for the upgrade and therefore no download link:( i hope there is a fix soon for this issue.
We were supposed to wait for an announcement that it was ready. I did the process at about 15 minutes past 11 or so. It seems that it was not ready at 11am on the dot.
Anyone who did this is getting same error.
SUPPORT TICKET is only FIX.
I guess we have to learn to be more patient!!
[SOLVED! See forum moderatorās answer below!]
ā¦well not so lucky after all -
Tried to install (without deactivating 4R8P2), and got this:
Also tried deactivating 4R8 P2, but still got thisā¦
I guess Iāll have to do what it says thenā¦
With ZBrush 2018 closed, go to your ZBrush 2018 folder and run the Pixologic Deactivation Manager. Click the āResetā button at the lower left corner of the page and confirm when prompted, then close that application.
Now launch ZBrush again. Do online activation like before. Ignore the license count shown on the licenses page; just select the same serial number and continue with re-activation.
That should do it!
In case anyone in this thread doesnāt already know. The error we are all getting about āno licenseā is due to trying to download to early.
Only fix is to submit a support ticket.
Iām having the same license problem I must have jumped the gun upgrading and have submitted a ticket to support. I hope it doesnāt take too long to fix.
Many thanks for the fabulous new ZBrush 2018, much appreciated and enjoyed!
A minor question: can I simply import my ZBrush 4R8 custom UI / preferences file, or are there settings in the ZBrush 2018 preferences that have been altered, which would be reverted to the old settings when I import my ZBrush 4R8 custom UI / preferences file?
Thanks,
Metin
I thought the update was available to us at 11am PDT. It was after that time when I hit the update to zbrush 2018. Ideally the update button should not be present on the my licenses page if it was going to create a problem.
18 minutes to download a 1.1 Gb fileā¦you guys need to stop leasing those 56K Baud servers :D:D:D:D:D:D
I agree with you! Itās not about itās users not being Patientā¦ I am not a young guy soā¦ not having patience isntāt really a thing for me. Ticket was submitted at 12PDTā¦ 4:08 EST nowā¦
A note: my reason for āNo licensesā was having changed my e-mail address since my purchase. I could fix this by changing my e-mail address back to the e-mail address I used when I purchased ZBrush. Maybe this helps someone.