ZBrushCentral

Questions & Troubleshooting for ZBrush 2018

You can use masking for that. Or split mesh to different subtools I think.

Hello and cheers for the hard work and the upgrade!

Something weird has been happening while running 2018. Every now and then my cintiq screen cuts to a strange, high frequency, multi-colour noise for a fraction of a second to a second. It’s never done this before, and I’m wondering if it is a glitch in 2018? I’ve just upgraded my graphics driver so maybe that will sort it.

Trying to setup my Cintiq27QHDT + Remote profile (latest drivers installed) on macOS 10.12.6.

Although ZB creates a profile automatically in Preferences/WacomTablett it doesn’t use this profile. Instead ZB2018 uses the global profile. Also deleting the auto generated ZB profile and creating a new one by linking Wacom to ZB doesn’t work here. So one has do edit the global settings instead of ZB’s profile which of course disturbs all other apps without own profile.
Any ideas how to fix?

Maybe related: Installer created an .app without ZB icon here. Instead it uses the OS default icon for all apps shipping without an icon file.

It’s not that ZBrush is using the wrong profile; it’s that the Wacom driver is recognizing ZBrush as the wrong application. I’m guessing that they’ll have to update their drivers to fix that.

Just confirming similar issues to @larvantholos
Mac OS- random crashing using sculptris pro. Not storing changes when changing perfomance threads options in store config.

Hi,
I’ve downloaded ZB2018 successfully and took it over to my offline machine to install and activate it there. Installing worked fine, but on first launch I got three messages showing up. (see attachment, please). I clicked the ‘OK’ buttons and after that the activation window opened so I went on with the offline activation. That worked fine. But I still get these messages on every launch and I can’t find the ‘Polygroupit’ in the Z-Plugins palette. So, I guess this means ‘Polygroupit’ didn’t get installed along with everything else, because of that missing VCRUNTIME140.dll ?
If so , what to do now? Deactivate and uninstall ZB and then installing that missing file and after that installing and activating ZB again? And where to get that missing file?messages.jpg

Ok, submitted a support ticket asking for help upgrading my license, and getting the download link. Just have to wait now for a response.

If I downloaded Zbrush 2018 before I disabled Windows Defender or Download Manager do I have to re-download 2018 again?

@http://www.zbrushcentral.com/member.php?64310-jmeyer
Same errors here, I sent them a grab of the first two errors.

“Just confirming similar issues to @larvantholos
Mac OS- random crashing using sculptris pro. Not storing changes when changing perfomance threads options in store config.”

Hey make a support ticket, I was told this behavior was not found during testing, and has not been reported yet.

Also, follow up question, are you running any streaming software/application overlays while running zbrush? I’ve tested it with OBS studio up and running, and without. And the crashes don’t seem to happen at all when OBS is not running. Or at least, I didn’t crash this last session.

Hi and thanks a lot for this new release!
I’ m playing with new features, but each time I try to lounch PolyGroupIt, it crashes( PolyGroupIt only, not ZBrush):
“PoliGroupIt.exe Has Stopped working”
I have tried with diferent meshes, in different sessions and after “init” sessions, but the result has been the same…
After closing the popup windows, the text “toast” “Waiting for PolyGroupIt to finish” continues to blink till I press the “ESC” key.
Could you give me some advice?
Thanks in advance!
Polygroupit problem.png

Does your video card support OpenGL 3.3 or higher?

It seemed to be that I got my issues with my license key all straightened out. Last message I got from my ticket I submitted was…

“Your email address is your Pixologic ID. Sounds like you are good to go!”

Am I right in that you can only get a download from an email? No place else? Even when I was having problems with my Pixo ID it still generated a new number for Zbrush 2018 but there is not a download link on that page. Am missing someplace to download? Sorry was scanning all the problems on here…cant find where I thought I saw an answer to this. Thanks!

Yes, the download link is sent to your email address. Be sure to check your junk mail folder, spam filter, Promotions tab, etc. If you still can’t find it you’ll need to submit a ticket to have the email resent. If you have SBC Global, I would honestly recommend asking to have your email address changed in the system as well. :confused:

Yes, that is what I just went through above, fixing the email address. I guess I will start a second ticket now asking for a link to the download.

I’m running Mac OS X 10.11.6, when using Sculptris Pro, crashes after only 5-7 mins of Sculpting. I’ve only opened ZBrush 2018 about 8 times, crash almost every time. I’ll look into the Performance , multi thread in Preferences menu. Hopefully I can adjust it and stop crashes…

AAAAAAA…oooook!
I try to lounch Zbrush with the Nvidia card active and , now, PolyGroupIt works!
Usually I lounch ZBrush in “CPU mode” first of all because I thought ZB was based on CPU computation, second because my graphics card is slower then my CPU (intel i7 2670QM Vs GeForce 540M…old hardware, I know, but…this is what I have…) and, in my case, ZBrush works better with the first method.
Anyway, now it works!
Thank you very much for your support!!!

What would be the proper path to upgrading to the latest Keyshot, when 2018 is in use? Thanks!

You upgrade through My Licenses, on the KeyShot tab.

https://support.pixologic.com/Knowledgebase/Article/View/94/21/keyshot-7-upgrades

If i haven’t heard anything on my ticket by tuesday, should i open a new one? I’m thinking I submitted it under the wrong category (upgrades, not licensing, though at this point, it’s sorta the same thing).

Also, might I make a suggestion?

Has anyone at Pixo considered using steam as a distribution platform for new versions and patches? It should certainly avoid this sort of situation happening again.

Hello!

I’m facing the same problem as larvantholos, the sculptris keeps crashing Zbrush every 5-20 minutes. I’ve run the previous versions without an issue, but now after the upgrade, the whole program seems to have these major lag spikes even with a low polygon objects. I could make something that had 2mil+ polygons without a problem and now just under 50 000 seems to be the maximum. I have tried to use the sculptris tool with large brushes and low polygon object, have tried masking to limit the area of effect, but it still crashes without a warning. It has crashed a few times with the new Project primitive addon too, but it’s not as common.

I’ve updated everything I can think of… I have 6GB of memory left to use. It should be enough, right? Only thing that comes to mind is the Wacom tablet I’m using. Could it be a reason for such behavior? When I opened Zbrush for the first time after the upgrade, it did pop up a window saying that the tablet driver were disabled. I installed the tablet again and the tiny window disappeared. Could it still be causing a glitch?

Thank you!
~Julia

@larvantholos - DONE
“make a support ticket, I was told this behavior was not found during testing, and has not been reported yet.”

For Mac OS users experiencing crashes, if you know anything specific pls add here- support is noting a 24 hour wait time for responses

Hi,

"Placement and Orientation of the Gizmo 3DWhen in Gizmo 3D mode, a short click on any part of the model (active or non-active SubTools) will position the center of the Gizmo 3D on the click location. The orientation of the Gizmo 3D will be defined by the orientation of the clicked polygon. This behavior is very similar to single-clicking on a model with the TransPose action line.

If you perform a click and drag between two points on the model the Gizmo 3D will be placed at the location of the initial click and the Z axis (blue) will be oriented along the direction of your drag. This is very convenient to align the Gizmo 3D to an accurate orientation in order to move the selection along this axis."

Gizmo documentation http://docs.pixologic.com/user-guide…ic-operations/ states that clicking on the model will move the Gizmo. Yes but only if you unlock first, obvious once you know; for beginners - could do with pointing that out.

CTRL N Same goes for this- New only works if not in edit mode. (why!?)

Rotate a fixed number of degrees with the gizmo? Almost impossible to hit an exact number. Need a input box please- not just a readout.

Deformation > offset - Why is a positive z (up) move a negative number of the slider? I read all about the 100 mark being the radius of the object etc., which means the slide moves the object a max of half its “radius” in the opposite direction expected. Mmmm.

Zplugins - The 2018 page only seems to offer the Keyshot bridge - was looking for Ringmaster for 2018. Is that coming? Would love to be able to place my own .obj files around the ring/stones. … and at measured mm distances edge to edge and centre to centre.

Rant over. Will try harder ; > ) I love ZBrush really.

ANOTHER FREE UPGRADE!
yet people here act crazy about the lag of ticket responses.
Do you guys really think the support team is online 24/7 to resolve typical issues that come with each new upgrade.
Besides, reading this thread often answers your questions …

show some patience and respect.

Now my question:
Do I have to deactivate the Keyshot Bridge somehow or how does the plugin need to be installed for ZB2018?
I somehow can‘t manage to get the bridge running for this version.

EDIT: Got it running. Basically the same new procedure as activating ZB2018.
It took me a few trys until the connection worked and then ZB Bridge was running.

Hi, I’d like to know how do I proceed with ZBrush Plug-ins, is it save to use 4R8 plug-ins with 2018 version.

Thank you