He said he can’t get the OBJ into ZB or Cinema, and he also tried redownloading the file. Since he is having crash problems with two completely separate programs and is the only one who is, I would say it’s a problem somewhere with his OS or hardware. Maybe a RAM related instability? I know it took me a long time to get that straightened out when I built my system (dual channel RAM was kind of new at the time, plus I like to overclock which can make things worse). Anyways, just thought I’d mention it as a possibility to look at. Nobody likes to hear it, but drivers really do account for many crashes as well, so again somthing else to look at. If all else fails, a full backup, reformat, and reinstall of everything with the latest drivers may be in order (a pain, I know).
Edit: Just noticed he also said he is using older versions of both programs on a Mac? Something else that may be the culprit. You may just need the latest version of Cinema to fix the problem, and same with ZB when 2.0 comes out on the Mac.
Regarding the question about the file formats. The download consists of the zip file DispTestHead_TIFNG.zip inside of which the files DispTestHead_NG_Low.OBJ and DispTestHead_Disp16.tif are contained and need to be unzipped. DispTestHead_Disp16.tif is a 16-bit per channel (48-bit) greyscale bitmap in Tagged Image Format, and DispTestHead_NG_Low.OBJ is the model represented in ASCII format basically, a format which was created by Wavefront, has been around for a long time, and is quite common. A Google search will certainly turn up more detailed information if your curious.