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Impossible to launch 2021.6 version

ZBrush Usage Questions ZBrush 2021 Usage Questions
#1

I make the update. Can’t launch zbrush anymore.
I make full installation, same problem.

The message is missing api-ms-win-shcore-scaling-l1-1-1.dll

When i install manually Zbrush is still not launching but without error message.

Has someone got a solution?

1 Like
#2

Hi there, having issues as well. Installed the update 2021.6 now I get “Zbrush Executable has stopped working”.

1 Like
#3

Hey Veri and DAND,

Are you making sure to download the full installer package from the your Pixologic license page? Using the updater/upgrader method did not work for me at all, but a full reinstall using the latest installer package worked for me.

https://pixologic.com/my-licenses/login.php

2 Likes
#4

That fixed it for me. I guess something happened while using the upgrader. Thank you!

#5

Happy to hear it worked for you!

#6

Doesn’t fix the problem for me :/.

1 Like
#7

I downloaded the full installer with anti-virus disabled for download and install and I still can’t get ZBrush to launch. I hope a fix or solution is forthcoming. First time I have ever had a problem installing ZBrush. I’m on Win7 pro and had to download the missing “api-ms-win-shcore-scaling-l1-1-1.dll” from another site. Missing .dll error dissapeared but I still get the following.

2021-03-03 06_14_31-ZBrush.exe - Application Error

#8

I hope you find a solution to this one, Zber2. Windows 7 may be part of the problem, but that’s just a guess since Microsoft canceled support for it last year. The tech gap may be growing to where the OS won’t be able to handle newer software? Again, just a guess.

#9

Exactly the same here Zber2.

#10

Hi there, the Pixologic team is aware of that issue, it only happen for win7/8 users.
you can for now uninstall 2021.6 and reinstall the previous version if you still got the full installer.
stay tuned.

#11

Hi everyone,

This is an issue that affects users of Windows 8.0 or lower. 8.1 or higher should not be affected. We’re working on a fix.

Thank you for your patience!

#12

I have windows 10 and am not receiving an error message, but after using the upgrader to upgrade to 2021.6, ZBrush does not open.

2 Likes
#13

Hi @Jajo, please try that :

  1. Nackup your custom ui,hotkey etc…
  2. Uninstall ZBrush completly, from your system (delete the main installation folder, and delete the C:\Users\Public\Documents\ZBrushData2021 )
  3. Login to Pixologic website in Support > my license and download the full installer of 2021.6.
    4 Deactivate the license.
  4. Turn of your Antivirus if you have one
  5. then run the installer.

Hope it help!
Nicolas

#14

Thanks! Seems to be working now.

#15

Unfortunately I’m also affected by this issue. First time getting crashes after an update, I’m using windows 8.1. Should I try to remove everything and do a clean install as well or wait for the patch?

Edit: Nevermind, I used facelessmindz’s method and it solved the problem.

#16

Where do I get the previous version to install?

thanks man!

Mario

#17

hi @marioucci, to get access to an previous version of Zbrush, you must to contact the support center.
But if you have a specific issue with the latest version, you can contact them about the issue you are facing with your installation.

Nicolas

#18

Hello Everyone!

Technical Support for ZBrush is provided at Pixologic Support! If you have a problem running or installing ZBrush, please start a conversation there.

Thank you!

#19