ZBrushCentral

Error Loading file

ZBrush Usage Questions
#1

Today I tried opening a 4.1GB .ZPR that I was working on the two days ago and I got this error…“Error has been encountered while try to load the file. Loading has been abbored.” I have more than enough memory and I was working on this file just the other day. It took a long time to save and I would prefer not revert back to the last saved version of the file and loose about 7 hours of work. DOES ANY ONE KNOW WHAT IS WRONG? I have a tone of RAM (8GB+) so I don’t think it’s a low RAM thing.

(Screen capture attached.)

Attachments

error.jpg

#2

can you share your mem setting in zbrush? and also try with an sphere selected in edit mode use the subtool master to import the big file…

#3

Here is a screen capture of my mem settings… And i tried to import the *.ZPR the way you suggested however the Subtool Master only allows *.ZTL files to be imported.

Attachments

memSettings.jpg

#4

3dman26, regarding your mem settings, see this post.

#5

I am having this exact same issue! And it’s driving me CRAZY! I’ve been troubleshooting it all day to no avail!
I have a roughly 4 gig file of which I have about 5 different backup versions of (a habit picked up from zbrush 3x… in case of file save corruption, i won’t lose much work). I’ve been working on this project for over a month now and am in the final stages. Today while attempting to save my Ztool (example: Robot_Final_2) zbrush inevitably crashed… I restart Zbrush, try and open from my last save (same as above) and get the “error loading…” message… I decide that it must have somehow got corrupted in the save… so i restart my computer, restart zbrush and go to load my save prior to that… (Robot_Final_1).
Bang… same message… I have about 5 files that are all a hair over 4 gigs that I have been working on with NO issue for weeks… I tried to open the oldest from a few weeks back and get the same error message…

at this point i decided to uninstall and reinstall Zbrush…
still no go…

i have 8 gigs ram, windows 7 64 bit, a sexy graphics card and several hundred gigs of HD space… never had an issue before…

wtf?

Anyone?

#6

same issue : Zbrush 4.0 crashes when loading my file on a x64 vista computer

#7

How big is your file? also did you save as a ztool? is a ztool from 3.5? and finally, you probably will want to send to the support team to examine what is gone with your file…some suggestion…:smiley:

#8

Ok… so now I know what my issue is… might be yours too…
I was unable to load my work files myself… I contacted Pixologic support and they sent me off to make sure that it wasn’t something on my end… determine if my system is up to snuff to run Zbrush (mem checks, virus scans, clean reinstall, etc) everything checked out… After about another day they got back with me and told me that since ALL my work files are over 4GB, Zbrush can’t read them because, despite my 8 gigs of memory on my machine… it’s a 32 bit app… and so… I’m screwed…

I find it odd that Zbrush can SAVE files that size… but can’t read them… you’d think at the very least it’d pop up a warning letting you know… “hey numb nuts… your work is cool and all, and we know you’ve probably spent hours and hours getting every last detail looking awesome… but the file you want to save is way to big… I mean… by god, we’ll LET you do it… but in the end your just going to toss your monitor through a glass window and punch a puppy because when you go to open it again to continue working or show your boss… you’ll be unpleasantly surprised… because it won’t open… WAMP WAAAMP… sorry”

they can shorten the warning of course… but if it’s such a big damn issue… you’d think it’d let ya know before you shoot your own balls off… just saying.

#9

:smiley: like your answer!

But… I’m still disapointed because my file is only 87.8 Mo and the saved Ztool was 87.5 Mo big.

Guess I’ll have to send it to Pixologic, no?

#10

Now this is happening to me…and it looks like too, when you have layers in your subtools, or a large number of subtools, the file size gets really huge…i just saved successfully and now i can’t open the file… at all… so now i have to go back to a previous version of the file and start over from that point:mad:

#11

Yeah it’s ridiculous that zbrush even lets you save a file that it can’t open due to size… There is absolutely no benefit to it and it does nothing but trick users into a false security that our hours and hours of work is safe and secure…

I now monitor all my saves and make sure they’re well under the 4gb file limit…

With each new project I’m finding I have to work around Zbrushs limitations more and more…

I’m not saying Zbrush is bad by any means… 6 out of 7 days a week, I love it!! I just can’t wait for it to put some big boy pants on and get with the rest of the 64bit world!

#12

Yup so now i am going to go back to a previous load… (lost 24hrs of work) and redo all of it… and i don’t want to bake down my layers, because i have details that i want to blend and if i want to tweak underlaying detail, i can hide the layer.

On my project, i have like 34 subtools, and all of them are pretty high detail, in texturing and otherwise… I love Zbrush to death! But it should not take this long to get zbrush to 64 bit… there is ZB2 at 64bit, but this zbrush 4…

And i have 12GB of ram too… now i am just pissed that i have to not use layers and combine my subtools to cut down the file size… I almost want to just drop my project all together

#13

I know it’s been a while since my initial post but in the time that’s past I’ve been able to determine the cause of my problems. When I would save my files on the initial save the file size would grow as Zbrush built the file. I would watch the file get larger than 4 GB, sometimes it would get up to 7GB. Then suddenly it would drop to around 4.1GB, this is not how files are built. Anyway I figured out it was because I had some Ztool in my project that were well over 30Mil polys at their highest subD level. The solution… Reduce all Ztools in the project to their lowest subD levels then save. I observed that as long as the reported poly counts were below a specific threshold at the time I saved everything would save just fine. After I opened the file again I would just turn up the poly count back to the top levels and all the detail would remain.

#14

That is exactly what I did…and also ZB4 will account for the layers in your scene…something to be aware of… i created a layer for my model and my file grew to like 5GB…

I can’t wait until zb become true 64-bit