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auto file recovery isn't working on OSX builds?

ZBrush Usage Questions
#1

I’m experiencing continuous crashes under OSX 10.6.8 (macpro 2 xeon nehalem 12Gb ram, nvidia)
How to post a capture when zbrush just crashes like this?
Impossible to recover, loosing always my work.
Most of the crashes when trying to import a texture. A simple 8 bit tex I mean.
HDR images don’t work (crash) but we know this already.
BTW zbrush 4 never crashed in my hands. Just saying.

#2

Hi,
Can you post more info about the texture? Is it RGB or gray scale ? Is it a PSD format? jpg format? What is the texture size? Can you upload one such texture?

We are currently testing all reported items and these item that require a ‘fix’ will be corrected in the next update patch.

#3

Thank you Pixolator
Simple 8 bit color jpg. (1024x1024)
Copied from my zbrush 4 /zstartup/textures

But my question (experiencing lot of other crashes so far, unpredictable, I can’t reproduce them) is
“does autorecovery works under OSX?”
Please some help, else zb4r2 becomes useless for me.

#4

Noticed in some other application forums too:
Is this some kind of policy, not to try to understand what a user writes? Even when his english don’t help him much…
Anyway, this critical bug reported to PixologicSupport.
I hope we’ll have some update soon, the bugs are too many.

#5

Conversation

michalis

Posted On: 03 Oct 2011 1:12 AM

Recovery not working under OSX, though it seems activated under preferences.
all crashes lead to an empty recovery folder.

OSX 10.6.8
macpro, 2 xeon nehalem, 12 Gb ram, nvidia graphics.

Matthew Yetter

Posted On: 04 Oct 2011 4:13 PM

Thank you for reporting this. We will investigate the matter. That’s all the information I have at this time.

Sincerely,

Matthew Yetter
Pixologic ZBrush Support Manager

michalis,
This message is regarding your Ticket ID #xxxxxxxxx. We are changing the status of this ticket to ‘Closed’ as we have not received a response from you in 168 hours.

Subject: Recovery not working under OSX Department: Other Priority: Critical Status: Waiting for User Response

If you have any further questions then do let us know.

Please can someone help me to understand all these?
If anyone investigated this critical issue… still waiting for a support anyway.