While the reasons that Bingo states about why the demo is delayed may be true, and it may even be from the mouth of Pixologic, it seems like a rumor because there is no official statement on the home page, as there should be.
Keeping buyers in the dark on release dates is not correct, and anyone who thinks different hasn’t read anything in the last 10 years or is not running a successful software company. Besides, successful software projects have at least one thing in common, and that is they have a schedule.
While there may be some disappointment if a date isn’t met, you can’t compete against the other companies who are already shipping or at least providing dates, by hiding out.
I understand if Pixologic is catering to exiting customers, perhaps assuming that most paying customers work in the industry, and as long as they keep the industry happy, they’ll at least have a reputation. However, why exclude other markets by being completely silent about upgrade paths and release dates?
If you’re not an existing customer, industry or not, you might try out MudBox 2010 and you might just buy it instead of waiting.
Even though it’s possible to make excuses, I don’t think anyone will agree that not providing release dates, upgrade paths, and road maps is a good thing for anyone.