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A problem was detected with your license file.

ZBrush Usage Questions
#1

Hi,

I upgraded to windows 7 (new i7 machine) a few months ago and installed zbrush 3 and upgraded to 3.1 (and shifted my license across). Everything was running fine including license. I have put off upgrading to 3.5 and so on because all of the tutorial books that I have bought while working full-time refer to zbrush 3/3.1, and I have only found time to do them recently. I tried to open Zbrush today only to get the following error:

‘A problem was detected with your license file. Would you like to recover now?’

I rang pixologic as suggested and they are closed (I am in Australia) I’ve tried to put in a support ticket and my password no longer works. I requested a new password and haven’t received an email…usually that’s pretty instant right? So I’m stuck, finally with a limited time to REALLY get into Zbrush and my license seems to have randomly disengaged?

Any help would be greatly appreciated.

Thankyou.

#2

3.1 is no longer supported. I can help you, but this is the last time that will be possible. I need to know the request code that ZBrush is giving you, though.

Please submit a support ticket so that you can upgrade to ZBrush 4. You do not need your support password to submit a ticket, and in your ticket you can also request that the password be changed to anything you want.

In your ticket, be sure to mention that you never upgraded to 3.5.

#3

Thanks Aurick,

Much appreciated. My request code is: 70FC-2DB8-FDED-01BC. Could I just upgrade to 3.5 and go from there I have the serial key? Or do you need to do some jiggery-pokery?

I will request an upgrade to 4.0 via support ticket if still nec.

Thanks for all your help.
Nathan.

#4

Oh, you have upgraded to 3.5 and just aren’t using it. In that case you will receive upgrade instructions for 4 this week – unless your email address has changed since September, in which case you’ll need to submit a ticket next week to get your upgrade.

Do not install 3.5. Skip straight to 4.

Here is your recovery code for 3.1: 7574-0D6E-063C-EF3E As I said before, I will not be able to do this for you again.

#5

All working. Thankyou very much!

Big day at home with a couple of thick Z-brush books on 3.1 cramming before I install 4.0… but fun of course!

Nathan.