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ZB (P3) won't launch then freezes system..

PARENT-SUPPORT CHILD-Startup And Compatibility Troubleshooting
#1
  • resolved *
#2

same here, what was the solution ???

Thanks,

-Ronald

#3

i can’t seem to remember. that was a good while back, sorry Ronald.

#4

Wow, i just found the email support ticket in my inbox - see below:

Hi Tim,

Thank you for using ZBrush!

What I would like you to do is to perform what is called a Clean Installation. This is not a regular uninstall and reinstall type situation. It involves removing some files after uninstalling.

Follow theses steps to perform a clean installation and get ZBrush activated:

  1. Uninstall ALL releases of ZBrush from your computer.
  2. Locate and delete the Pixologic folder that is left behind. This is will be in your Program Files (x86) directory.
  3. Locate and delete the \Users\Public\Documents\ZBrushData folder.
  4. Locate and delete the \Users\Public\Pixologic folder.
  5. Make sure you are now logged into the computer as a full admin user.
  6. Disable any anti-virus software running IMPORTANT STEP Anti-virus software causes 90% of all problems with file corruptions when installing ZBrush.
  7. Use the full installer to install ZBrush 4R7 P3. (I have had your email with your download link resent to you)
  8. Start up ZBrush and choose the Web Activation method to get your activation code.
  9. Once you have ZBrush activated it is safe to turn your anti-virus software back on.

Sincerely,

Will Miller
Pixologic Support