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Trouble opening files saved from Maxon version of ZBrush

ZBrush Usage Questions
#1

I’m running ZB 2022.0.6 with a perpetual license dating back to who knows when. I have several ZB students who recently installed ZB via the Maxon app (some student versions, the others full version). I get a file error when opening their files (.zpr and .ztl) “File Error: Error has been encountered while trying to load the file. Default project will be loaded instead”. Has anyone else dealt with this or have any information that they can offer?

I’ve also had them export FBX files as a test. When imported into Maya the scene is empty. Very frustrating, all of this Maxon business. Feels like a very poorly handled transition.

Any help is greatly appreciated!

#2

Hello @Franken_Pixel ,

There should not be any issues opening ZBrush format files in ZBrush regardless of what platform they came from. Please note however that ZBrush files are not backward compatible, and 2022.0.6 files will not open in any previous version of ZBrush, including ZBrush 2022.0.5.

The more likely case here is something problematic with the content being saved. Have the affected machines restart ZBrush, load the dog.zpr from Lightbox and save out a copy of that. If that file can be opened in other versions of ZBrush 2022.0.6 without issue then the problem is in the file you are attempting to save.

If even the dog.zpr will not open then there is an issue either with the installation on that machine, or something in the installation environment.

In all cases, you’ll need to contact ZBrush Support for technical issues with ZBrush. Technical support cannot be provided over the public forums and other users aren’t going to be able to help you with system-specific technical issues.

I’m going to close this thread just to eliminate the expectation of any further assistance here and to encourage you to Support so we can assist you further.

Thank you!

#3