ZBrushCentral

There has been a problem while processing your delivery.

PARENT-SUPPORT CHILD-Activation and Registration Troubleshooting
#1

My registration email for ZBrush 4 contained this:

There has been a problem while processing your delivery. We are already working on this technical issue and may be waiting for information from the software publisher, which may cause short delay. At the latest, this should be solved within 1-2 workdays, although it is generally much less. We will contact you immediately via e-mail upon resolving the issue and apologize for any inconvenience.

I am also unable to login to the pixologic support site, as it gives this error:

ERROR: Domain does not match license key file domain (), please change the product path to match the domain under Admin CP > Settings > General Settings
This Product will not work properly unless untill that value is changed.
[WARNING]: Database Version Tag () and File (3.60.03) Mismatch!

At least the forums still work. :slight_smile:

#2

Problem 1: Cleverbridge is normally able to resolve these issues within a few hours. Just wait to hear back from them. Or you can contact them directly via the contact info on their website.

Problem 2: Our IT manager is working on it. We’re moving some things to different servers for load balancing to reduce the connectivity issues that people are having.

#3

Does that mean we will receive an email with a new link to the cleverbridge page or will we be emailed a direct download link for Zbrush 4?

#4

Just to give an update, I’m still waiting for any contact for cleverbridge. I’ve reported this issue on their website earlier today, but no answer yet.

Has anyone had this problem resolved?

#5

Same boat here.

#6

Same problem here. I really wish Pixologic wouldn’t use Cleverbridge. :evil:

#7

It’s been 25 hours now i should have zbrush 4.0, i have the software running on the activation window since 24 hours.
I guess it’s called “awesome fail”.

After 4 versions, you would think the delivery system is solid and the infrastucture correctly sized, but no, it’s delivered in batch and yet it fails to work. Same old same old…

#8

Here is an answer
“The issue with the key generation errors is still not resolved and we do not have a time frame for when exactly we will have a resolution. Please note that this
error is effecting every single order for ZBrush 4 and not just your own.
As soon as the issue is fixed you will receive an e-mail with your new serial number.
Sincerely,
Cleverbridge Customer Service”

I didn’t mean to write it with their blood, of course :lol:

#9

Same. Was so excited this morning to.

#10

Hi all.
Same problem here in Italy.
I received the first email, filled the fields on web page, and received back the email from Cleverbridge with the alert of delivery problems, indicating 1-2 working days for the solution.
Do we have to simply wait or is it better to contact Cleverbridge?

Ciao

#11

I’d say wait. Someone already posted above they are aware of the problem. Bugging them about it will probably only make things worse and distract whatever man power they have from fixing the issue.

#12

Ok, let’s wait :slight_smile:

Ciao

#13

But yes i thought it wouldnt help to report it … i totally understand this but I was so happy to found the email and so frustrated 5 minutes later LOL… im learning to be patient!!

#14

OK, so Pixologic says it’s cleverbrige’s problem, but I contacted cleverbrige and they replied saying, “Unfortunately, there has been some technical difficulty in the software manufacturer’s ability to create license keys for multiple orders.”

Anyway, I’m still waiting for the software after registering for it at 10 am yesterday. At this point, the entire process is random. Random upgrade emails from Pixologic, random whether or not the email will actually yield an upgrade, random date for when the product will finally reach the upgrader.

If ZBrush weren’t such an impressive program, Pixologic’s troubled history of delivering the product in a timely and efficient manner would’ve doomed it long ago! Ah, well… It IS a free upgrade, so I guess I shouldn’t be so critical…

#15

I got the same reply from Cleverbridge. Its now been almost two days since i had my initial email.

"Unfortunately, there has been some technical difficulty in the software
manufacturers ability to create license keys for multiple orders.

This is a known issue and cleverbridge is currently working with Pixologic to
resolve this matter as quickly as possible.

Please let us know if you have any additional questions or concerns about your order.
Again, we do apologize for any inconvenience this has caused."

#16

ohhhh no… I was hoping i would get another email today! should i bother to wrote to cleverbridge?

#17

I wouldn’t bother if I were you. It doesn’t seem like it’ll make any difference…

#18

It IS a free upgrade, so I guess I shouldn’t be so critical…

You should read the agreement more carefully. You paid for the updates too!

#19

I just called Cleverbridge, they said that Pixologic and them should have everything running in two hours.

I wonder if he was just trying to get rid of me, Cleverbridge’s CS lines will be closed in just under two hours. :confused:

#20

I just received an email with a download link :+1: