I am probably doing something really stupid as I am still a relatively inexperienced ZBrush user.
I have been using 4R7 for a while with zero problems, but obviously wanted to install 4R8 to try the new features. I did a total install (tried twice with a deinstall in between). It seemed to install properly, activated normally, but 4R8 was completely non-functional, behaved totally erratically, unresponsive - it seemed to be having a nervous breakdown with intermittent catatonia. I had a hard time even quitting 4R8. Had to hit Force Quit multiple times to get the heck out of it!!
Anyone have any idea what on earth is going on?
Do I need to deactivate 4R7 even though the instructions say not to bother after 4R4?
Support told me to deinstall after the first time and do another total install. Same result. I’m on a Mac Pro 32GB and using Mac OS Sierra
I would really like to use 4R8 so any suggestion/explanation would be very much appreciated.
Thanks!!
You are not the only one… wacom stuff is fracked up too!
Have you read the instructions on this page, and followed them completely (especially to install from the full installer, and not the update utility), as well as familiarize yourself with known issues?
http://www.zbrushcentral.com/showthread.php?207226-Questions-amp-Troubleshooting-for-ZBrush-4R8
Have you tried downloading the installer again to make sure your installer is not corrupted?
Otherwise you will have to contact support and sort the issue out with them. They’ll be able to assist you better than anyone here.
Well this fixed it for me! seems driver utility leaves stuff behind and uninstall / re install isn’t as clean as it should be
Dear Customer
Thank you for your response and I apologize for the long delay on getting back to you, I would like for you to follow the steps below to reinstall the driver to see if the issue can fixed, if the issue persists please send me a video of the of the pen mis-alignment.
An outdated or corrupt preference file could be causing an issue. First, disconnect the tablet from the computer and remove the driver using the Wacom Utility. After removing the driver with the utility, you can manually check to see if anything is left behind in the following folders. So while in our desktop we want to click on ‘Go’ (upper left corner), then on ‘Computer’. Once inside, please access your main hard drive (by default should be named Macintosh HD). Once we’re here anything that’s related to Wacom, would need to be removed from the folders. The same will have to be checked in any respective User’s folder on the system. On OS X 10.7 Lion or later, the User Library folder has been hidden. To access it, you must select ‘Go’ from the top of Finder and select 'Go to folder…’. Here, enter ’ ~/Library ’ to access the current user’s Library folder. Please check for Wacom related files and remove them from inside the next folders:
Macintosh HD/
Applications/Wacom Tablet
Library/Application Support/Tablet
Library/Frameworks/WacomMultiTouch.framework
Library/Internet Plugins/WacomTabletPlugin.plugin
Library/Launch Agents/com.wacom.wacomtablet.plist
Library/LaunchDaemons/com.wacom.displayhelper.plist
Library/LaunchDaemons/com.wacom.RemoveTabletHelpter.plist
Library/LaunchDaemons/com.wacom.TabletHelper.plist
Library/PreferencePanes/WacomTablet.prefpane
Library/Preferences/Tablet
Library/PriveledgedHelperTools/com.wacom.RemoveTabletHelper
Library/PriveledgedHelperTools/com.wacom.TabletHelper
Users/<user>/Library/Preferences/com.wacom.ProfessionalTablet.plist
Users/<user>/Library/Preferences/com.wacom.wacomtablet.prefs
Users/<user>/Library/Preferences/com.wacom.wacomtouch.prefs
After this is complete then there should not be any leftover files of a previous Wacom driver file. A restart and a repair of your disk permissions would be important steps before installing a driver. Again, make sure that the tablet is plugged directly into the computer, not into a USB hub or keyboard/monitor.
Once this is complete, download and install the latest driver from:
http://cdn.wacom.com/u/productsupport/drivers/mac/professional/WacomTablet_6.3.23-4.dmg
As always, make sure your tablet is connected directly to your computer. Avoid using USB hubs, keyboard/monitor ports, or docking stations with the tablets, as they can cause inconsistent behavior.
Hope this helps.
Thank you for choosing Wacom, Have a creative day!
Andrey
Customer Support Team
WACOM
855-MY-WACOM (855-699-2266)