This is the default setting in the program and required for the proper functioning of BPR. I’m curious why you’re identifying this as your “preview” render? Are you changing this setting at all? The “best” render mode is something entirely different and will produce different results.
Otherwise it is some setting in your scene that is responsible for the shadows or lack thereof. Again please note that the shadows you see when working in real time in ZBrush are an approximation, and do not reflect the result you will see with a full BPR render.
Things to check:
- Lighting direction.
Make sure your light source is at such an angle that it will cast shadows in the desired direction. Note that any Global Illumination feature or Lightcap features may greatly complicate and scatter the lighting environment. Shadows may be complicated or difficult to discern.
- Shadow settings
Both your ray count and angle are set fairly high in the program. This will diffuse the appearance of shadows to the point of making them disappear almost entirely. Set each of these to the minimum value to discern what a simple hard edge shadow looks like from a particular light source, then adjust these upward gradually for a softer look until you find the result you’re looking for. If you adjust the angle too high you can make the shadows disappear.
If nothing I’ve mentioned so far helps you find your problem, you will need to contact support and provide the file for examination as I suggested previously. There are too many variables involved in scene renders to make guessing based on limited information practical.
Thank you!