ZBrushCentral

"Out of disk space ...." error opening one specific project (Please Help!).

PARENT-SUPPORT CHILD-Startup And Compatibility Troubleshooting
#1

Hi everyone (I hope this is the correct forum),

I would greatly appreciate anyone’s help on an error that’s preventing me opening one particular project - a project I’ve been working on for over ten days!!

Whenever I try and open this project I receive the following error alert:
“Out of disk space. Virtual memory file can’t be used until more disk space is made available. It is recommended that you save your work and restart ZBrush.”

I press ‘OK’ and ZBrush then crashes, every single time I try (including several re-boots).

ZBrush is installed on the main single non-partitioned C:drive running under 64 Bit Windows 7, and the drive has 1.06 Terabytes of free disk space, (so it obviously doesn’t require more disk space). The processor is an Intel i5-2310 CPU 2.90GHz, running 6GB of RAM.

Please help me to have NOT lost my last ten days work.:cry:

Thank you everyone.

Darrell.

#2

First, which version of ZBrush is it?

Second, how big is the file?

#3

Hi Aurick and thank you for the reply.

I’m using the latest 4R4 version and the file is just shy of 180MB.

I have just noticed there is another file of the same name (slightly smaller in size), but with a ‘zzz’ extension.

Thank you.

Darrell.

#4

I have the exact same problem, but with a tool, not a project.

The tool is at 18 million polys, and my default allowed polys at the same time is at 21 million. I have 45 Gig of free space on my main partition (120Gig SSD disc) and the file is at 347,943 kb, there is also a .zzz file with the same name at 175,479 kb that was not created by me.

Attempting to load the tool will result in the exact same error message, but Zbrush will not crash. Instead it keeps thinking for about 30 seconds after the error message and then proceeds to tell me that the tool contains polys with more than 4 sides (which it doesn’t) and asks me if I want to convert them to quads and triangles or symetrical tris only. No matter what I choose, the tool then loads but with about half of the original 21 subtools missing, and as a single merged subtool.

Any ideas? I’ll gladly provide more info if needed.

#5

Hi,

I had the same problem with the tool as well which I had saved separately, ironically, as a backup. Neither the tool, nor the project containing the same tool will open.

Darrell.

#6

I would recommend submitting a Support ticket. In that ticket, include a link where the problem file(s) may be downloaded from. That way we can get them to the development team to take a look at and try to figure out the cause.

Be sure to include your ZBrush license info (such as serial number) in your ticket.

#7

If it helps, I’ve been having this problem as well in ZB4R4. When trying to save ZTL… a popup will come up saying:

Internal Error .\List.cpp Line:172
“Locked main mem in list-out”

Then it will say:
Offline Memory Not Available
“Press OK To quit, Cancel to continue”

If you hit cancel… it’ll look like its saving the ZTL out. But when you try to load it later, it will say:

Out of disk space
Virtual memory file can’t be used until more disk space is available… It is recommended you save your work and restart ZBrush… And then promptly crashes.

I think once the save files get to this point, they aren’t recoverable.

Now trying if running with Program Files(x86)\Pixologic folder with Full Control for Everyone will still get to this same error state.

Edit: ok yeah… even with full admin rights and permissions to everyone on Pixo folder… the problem still occurs when saving the ZTL

"Unable to Offline a memory which is already OffLine
Internal Error .\VirtualMem.cpp Line:2760

Hitting cancel to continue won’t crash the app… but recommend saving all the subtools to OBJ if u really need your work. Then just restart zbrush and multi-append with subtool master. A pain but… yeah… better than losing your work.

#8

Hi guys, and thank you.

Thank you Aurick, I’ll submit a ticket, especially as it has happened a second time with a another model. This time I had taken the precaution of rotating three different versions of the model; so only about an hours work lost rather than several days. This latest model I can still open (with error messages) but with some of the subtools missing.

Desmoda, I’m getting the exact same message (when the error first occurs when I try and save) as you’re getting:

Internal Error .\VirtualMem.cpp Line:2760
"Unable to Offline a memory which is already OffLine

Thank you again.

Darrell.

#9

I’m also having the same problem as described above on Zbrush 4R4…

#10

Same problem here!! Has done it to several different versions of my file after re-working them, and now I can’t open anything!
Have submitted a support ticket but need to get this done before the end of the day :expressionless:

#11

i also have this issue on my works pc

:confused:

lost a days work or so if its not recoverable… anyone have any updates?

#12

Paul Gaboury (Lead Developer) has been going through things with me, they’re working on resolving the issue.
I’d submit a support ticket as well though, the more people who raise the issue and maybe even send them the corrupt files, the easier I think it will be for them to diagnose where the problem lies!

#13

Hi everyone,
I have the same problem as you guys have ?
My file is about 180 Gb
The message is the following : Out of disk space .
Virtual memory file can’t be used until more disk space is made available.
It is recommended that you save your work and restart ZBrush.

My computer is a MacMini 2.66Ghz Intel Core 2 Duo
8 GB 1067 Mhz DDR3
I have 200 GB free Available on my disk

then, I tried the file on the Vista, Intel Core 2 Quad CPU Q9450@ 2.67Ghz 64 Bit., 8 Gb of Ram , 640 Gb free space on the disk
Video Card Nvidia Geforce GTX 285…
and it gave me the same file error…
Are we having an answer yet for this problem…?

Any answer will help !
Thank You

Tsiao

#14

hi i would like to know some from u guys, im having the same problem in zbrush 4r4 i think there is a problem with undo history
i notice 2 of my file that got corrupted ( project and tool ) they had a long history

do u guys have a big history that is never been erased coz i did a test i kept saving with different name at level of detail but when the history was so big thats when the file crashed right on saving
i say from inexpert that maybe we can save it without the history when the project is to big it might work i dont know i lost already 2 days work in 2 project
Sorry y guys for my english i need a help

#15

If the problem is due to the Undo History, you can get around that. Launch ZBrush and turn on Preferences > Undo History > Skip Loading. Also turn off the Enable Saving button right above that.

Now try loading the project. If the problem is due to the Undo History, it will now load. At that point, turn around and save it under a new name. With Enable Saving turned off, this new version of the file will have no history whatsoever.

#16

thanks for the answer but i still can not open those file after i had the crash that we talk in tread
i was wondering if the undo history was the cause but seem is not looks like

so it still doing the some after few hours of work on project i getting the erroe out of memory
im running windows 7 ultimate, 9g 3ddr ram, on i7 920 1g radeon ati and i have around 185 free space in main hardrive and i have slave that is 500 g all free
please need help whit this memory error

#17

I’m having the same problem on my end. I did notice that recently my scratch disk drop down to under 1,000 when it used to site at around 4,000. Most of the time now it’s at about 90-150 until I compact it and it goes up to about 980. Not sure why. I haven’t installed the 4R4 update/patch yet either.

Here are my specs:
i7 six core
16g ram
GTX 570 1.2gb
C:\ 120GB (total) striped SSD (about 40gb free)
Win 7 64-bit
zBrush 4R4

#18

I’m having the same problem as everyone is talking about.
It’s seriously frustrating! - Please, please fix.

#19

I’m having the exact same issue, working on a relatively small file and have plenty of available disk space. The last two projects I’ve started in the past week have ended the same way.

Where is this update patch, and does it address this issue?

#20

Look in Zplugin> Auto Update> check for updates.