I need some help here.
Today I learned that a Neighbor here in Bloomfield,NJ is without his Verizon telephone for the second day. Well… not a big deal… we all know that the phone companies hire one technician per million lines and that it takes ages to get it fixed. We all know that we have to wait the entire day because their service is so sucky that they can’t give you a correct tracking. So why am I whining here? One might say… lower your expectations and live a happy life! The reason is simple… It’s my BLIND senior neighbor Tony.
Tony is now unable to call help if he feels sick or for a pizza for the second day. I called on his behalf this morning and all looked ducky as the tech service should show up in the afternoon.
They did NOT! For the second darn day! So… I called again at 6:30pm and they told me that they are running late and don’t feel like coming any more and that the next date where they could look for his line is the 3rd of SEPTEMBER. I could barely hide my happyness about that… A request for an supervisor call back was accepted with the information that it will take 2 hours to call me back. I bet that they will not call back in any case.
So… if you know someone at Verizon or have a minute to write them an email that you think this handicaped seniors line should be fixed asap… then please do not hesitate to refere to Ticket number NJC5010S8Q.
He’s a nice guy and deserves to be treated with a bit more respect. He was not born blind. And it is very hard on him. Imagine yourself without the ability to look at all of our cool artwork. Sitting in the dark. Alone. Without the ability to contact anyone and the only thing making your day is the local phone company’s reps making fun of you.
This is soooo wrong on so many levels… I can’t tell you how much this bugs me.
Cheers
Lemo