ZBrushCentral

Download link never works!

PARENT-SUPPORT CHILD-Activation and Registration Troubleshooting
#1

Every time I try to upgrade ZBrush I have to contact technical support to get them to reset my download limits.

I have ZBrush installed on 2 machines - an iMac and a Macbook Pro. I have just uninstalled 4R7 P2 from the iMac so I can upgrade to 4R7 P3. I received confirmation that it is uninstalled and that I can request a download link for P3. However, when I try to request the link I am unable to as the site says that I have reached the download limit even though I only have it installed and activated on 1 computer now (the Macbook Pro).
Yet again, I have to contact technical support to get them to reset my allowance. Even when I do this I will sometimes have to contact them again to confirm that it is only activated on 1 machine. This process is particularly slow as they are only available on weekdays.

Your tech support has always fixed this issue as fast as they can but is there a client-side fix or check that I can do in future to stop this happening every time there is an upgrade?

Thanks,
B

#2

few days ago i was faced same kind of problem but i need to contact support and now my problem is solved.

#3

Download links always expire after two downloads or seven days, whichever comes first.

We are perfectly happy to renew your download link any time you should need it. But if you don’t want to go through that, the solution is simple: After you download, save a backup copy of the installer. If you do that, then the only time you’ll ever need to download is once when a new version is first available.

Thanks!