ZBrushCentral

crash on save. again. and again. and. . .

ZBrush Usage Questions
#1

bringing this concern up again out of absolute frustration. please hotfix at least this bug

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clean install. etc

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Windows XP5.1 (Build 2600) Service Pack 2

RAM : 2047 MB

CPU : Intel® Pentium® 4 CPU 3.20GHz

Display Adapters : RADEON X600 256MB HyperMemory | RADEON X600 256MB HyperMemory Secondary | NetMeeting driver | RDPDD Chained DD

Screen Resolution : 1280 X 1024 - 32 bit

Hard Disks : C : 149.0GB

Hard Disks - Free : C : 109.6GB

Manufacturer : Dell Inc.

Product Make : Dell DM051

Motherboard : Dell Inc. 0WG261

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#2

what are you saving?
can you send the file to see what happen?
I have no experience saving a ztool or object and crash?
For sure probably related what are you saving?
Andreseloy

#3

Happens with any file (like a cube) with any displacement. No more steps than that to reproduce it. Happens at least 50% of the time, and as much as 90% at times… Another user reported that using the menus to save helps, and it definitely does in my case.

Happens to me using 3.1, xp, 3gb ram, default prefs, no plugin/zscripts, after a fresh install…

Definitely not happening to everyone, but I think there are enough of us that it should make the list of stuff that needs to be fixed.

Sorry if this sounded like a rant… touchy subject with me i guess :stuck_out_tongue:

#4

and again

#5

The hardest problems to try to track down are the ones that happen infrequently or affect an extremely small percentage of the user base.
inverse catheter: What do you have Compact Mem, Tool Undo, and MaxPolysPerMesh set at? How many polygons does your model have?

Fuzatron:
Please follow this forum’s guidelines when posting any troubleshooting inquiry. With each troubleshooting post, please include your full system specs and any other pertinent information which will allow us to determine if this is one of the following: a) user error? b) Misunderstanding of a specific feature, such as its usage and limitations? c) An item which has already been resolved. d) An item which needs to be resolved.

IMPORTANT: Before posting a troubleshooting item, make sure that:

  1. You are using the latest ZBrush version.

  2. You have a ‘clean’ ZBrush install. i.e. remove any items which you have added (such as older ZScripts and other startup items) which may result in unexpected - and difficult to resolve - problems.

  3. You did not increase the PreferencesMax polygon count or Compact Mem to a level which can not be supported by your system specs.

#6

well. just crashed on save again. need a break. i’ll get those specs up later

the problem is just so erratic. you might be working on any arbitrary model for any length of time and be saving fine. then save again. crash. sometimes it’ll crash on the first save. i haven’t experienced too many crashes at all outside of the save bug. and 3.0 was really quite solid for me running on the same hardware. and it certainly didn’t crash on saving like 3.1 does

#7

I mainly wanted to mention the workaround. But have posted my specs/details as thoroughly as I can (twice) in previous posts about this problem already. I would be glad to provide any other details, or do whatever else might provide any help finding the problem.

http://www.zbrushcentral.com/zbc/showpost.php?p=386111&postcount=22

Thanks :slight_smile:

#8

!@#$$%^& again

compact mem : 1200
max poly : 6
tool undo : 8

under 2 gig of ram and plenty of disk space. also. most of the meshes i’m working on are crashing while well under 1 million poly’s. so nothing is being so obviously taxed out

please. this has to be fixed. losing work in this way is terribly frustrating

#9

posting on every tenth crash or so. bump. any word on an update ?

#10

A problem that is isolated to one or two users indicates a system cause rather than a software cause.

I would recommend the following:

  1. Run a system scan for viruses.
  2. Run a system scan for spyware/adware.
  3. Make sure that the disk where ZBrush is installed has a good amount of free space.
  4. Defragment that drive.
  5. Try running one of the RAM diagnostic tools that’s available. It’s possible that you have a RAM module going bad.
  6. Temporarily move everything out of the ZStartup\ZPlugs folder. It’s possible that you have installed a plugin that’s causing a conflict.
#11

I’d like to state for the record… THIS is a massive bug… I get the extact same thing… and I assure you… my sytems (5 of them) all have exactally the same issue… it makes no difference how much real ram I have… how fast it is… what CPU… what type of ram… if the model is a zbrush native… or an obj… .defualt zbrush… on a brand new system… still the same freaking thing… there is a BUG… a big one.

that being said… I can give u a hint on where things are going wrong. if you hit compact memory just before you save. the chances of it working go up 900 percent. still screws up sometimes… but not nearly as much (btw make sure your free memory is over 500. that seems to be a key) still do it even if you have 1500 free… it helps ALOT.

once again. please fix. this 1 bug is enuf for me not to want to recomend it to others as theres nothing more frustrating as losing everything WHEN your saving.!

Alex

P.S please don’t tell me to list the fact that everything is defualt. becasue I garentie it is.

#12

Ya I think, and this is just a thought now, its caused when your pageing system runs tooo low on virtual ram. And another thing if the disk you are working off of is nearly out of space when you save.

It happened to me ALOT!!! last week but I found that my photoshop had made SO MANY TEMP FILES that it was hogging out my page system. Those temp files are unneeded!!!

At first I thought it was because I was getting into some insane poly counts for my machine. But it was actually me running out of virtual ram space.
The kicker to the entire story is I HAVE 4 GIGS OF RAM. and when you look up at the top of the screen it says its only using 2 gigs of ram (in Zbrush). But when you save, your pagefile looks like it has a heart attack(in taskmanager). which is understandable since you are saving a file but gees my poor machine looks like it was going through a ministroke trying to digest it.

I would be intrested if some of these peeps listing what type of drive you are saving too. Because it was happening the most with my huge 300 gig usb 2.0 external. even Though it had way more than needed space on it.

SATA (NTFS)
IDE (NTFS)
FIReWIRE (NTFS)
USB 2.0 (NTFS)

Is it because this is a 32 bit app and when it saves it has to abide by some 32 bit properties when it runs on a 64 bit OS?

So end of story clean out your pagefile (aka temp folder)
And save to a disk that has at least 1 gig more space than needed when saveing the file!!!

This has helped

I am still saving to my usb 2.0 brick but since I have cleaned out temp folder have not crashed yet. And I worked a 6 hr modeling session with 16 million poly.

Opps one more thing, are the files that crash when you save, Corupted?
Because anytime I load a file that had crashed while saving it will crash Zbrush.

ok so system specs
xp pro 64 bit
4 gigs ram
nvidia 6800
Some green thing that glows at night not sure what it does

#13

yep… they are corrupted… and they are always 45 megs or so… give or take a few hundred K… as for my space on my HDD… 50 free on primary… and 170 on secondary and 480 on tertiary… windows is using the 480 one… it’s not running out :frowning:

sigh all my systems get this problem… it’s definatly a bug… and if it’s becasue of the 32 bit system… pixologic should let me know… so I can make the choice to go 64 bit >.<

#14

i’m infected by this bug. happens so often that now i get nervy when i save in other apps. if they think about it for just a little too long i expect a crash

#15

for !@#$$% sake this is getting ridiculous. just lost some really good work which is hard to go back and replicate. second save in on a fresh session with plenty of RAM and all the other #%!@. c’mon. when’s the update looking to drop ? %$#@#ing hate having to use zb right now

#16

I am also experiencing random crashes on saving Ztools. There is apparently no rhyme or reason.

#17

I get the save-crashes too. Not every time, but frequently enough that it is annoying. I’m not saving huge files either.

The only other times I have had crashes are when softening a mask.

XP Pro (SP2), Dell Precision M70, 2 Gigs ram, ZBrush 3.1 (two plugins - power of 2 and ZApplink), 17 Gig Free on 60 Gig harddrive

#18

For anyone having this problem, please create a DXDiagnostic report. You do this by going to the Start/Run menu and typing DXDiag. The application will start, and you’ll see a progress bar as it analyzes your system. When that finishes, save the info as a text file and upload it here.

Hopefully we’ll be able to spot some patterns from the various files which will help track the problem down.

#19

Thanks Aurick.
Here is the DXdialog.txt (link)
After looking throught the DX diag, It occured to me that I’ve been overclocking my vid card slightly. Has anyone else who have been experiencing save-crashes been overclocking their cards or CPUs?

Here are my specs.
WinXP 64
nVIDIA GTS 640 mb Vid Card.
Dual Core Xeon X2 2.3 mz
6 gb of Server RAM
Supermicro 1333 mz FSB
Galaxy PSU 850
Dell 24" Monitor

#20

Herez mine
Thanks!

No over-clocking here, btw