ZBrushCentral

Cintiq 27QHD Issues and Fixes

ZBrush Usage Questions
#1

Well holy crap. I’m apparently one of the first people in the US to get a 27QHD. Wacom’s US support staff doesn’t even have one. There ARE issues with it. Somehow I fixed it though. This is a heads up for anyone that has one on the way or is dealing with these silly issues.

First. As always, Wacom’s very first driver for the 27QHD is crap. My issues have to do with using Windows 7 64bit. I don’t know if these problems are on Windows 8 or anything else.

Issue #1: Wacom’s display properties doesn’t work at all. So you can’t adjust the brightness, contrast, or anything. You just get an error message saying the a Wacom display isn’t installed even though you’re looking at the error message on your frickin’ Wacom display. The fix is a Windows update that installs “FTDI- Other Hardware - USB Serial Converter” After installing this the display properties works fine. It took Windows an extra day to find this on it’s own. Wacom had no clue so I called and told them about it. Hopefully it’s fixed for everyone in the next driver update. There is also “FTDI - Other Hardware - USB Serial Port” that I installed the next day, but it didn’t change anything.

Issue #2: The battery percentage for the Express Key Remote is completely inaccurate. There’s no fix yet for this, it’s a bug. Luckily there are blinking lights at the bottom of the remote that tells you if it’s charging or about to run out of juice.

Issue #3: The touch ring stopped working on the Express Key Remote. I thought it had to do with the RTDI update breaking something after it fixed something else, but it’s not. If you remove the back panel of the remote, there is a reset button. I pressed that and the touch ring works again. Again, Wacom support has no clue about this and they actually wanted me to ship it back to them for a replacement instead. If it keeps happening after future updates and they actually get a clue on how to support the 27QHD I will send it in for a replacement.

Other than those issues that wasted 3 whole days it’s pretty nice. Much better display than the 22HD, no weird glittery anti-glare stuff on the screen.

#2

What are your thoughts on using the remote with zbrush, I’m not sure I like the idea of it, is it as good as fixed buttons? Also did you go for the touch is that useful in zbrush? Worth the extra money?

Thanks

#3

I think the Express Key Remote, aside from the driver hiccups that can be fixed, is probably the best feature of the 27QHD. The frame of the Cintiq and the back of the remote are magnetic, you can literally place it anywhere you like. It makes it extremely comfortable to use. The 22HD I had before this was a pain to use for express keys. The buttons were too hard to press and the touch strips were finicky. The new Express Key Remote is dialed in perfectly for me. Easy to press buttons and the touch strip is really responsive.

I didn’t opt for the touch model. I prefer to keep the pen in action the whole time so I just use Express Keys for navigation. I opted for the Ergo Stand instead. The 27QHD is HUGE. The Ergo Stand gets it out of the way and lets me use it as my new main display when I’m not sculpting or drawing. The display quality is excellent and worthy of the task.