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After ordering ZBrush2018 I didn't receive a download link

ZBrush Usage Questions
#1

Hello,

two weeks ago I purchased the ZBrush Core to Zbrush 2018 Upgrade, but I didn’t get a download link. Since I registerd on Pixologic I use the same email adress (didn’t change it). When I purchased Keyshot I got a download link immediatly. But now I already waited for 2 weeks.

Anyone had the same Problem? I already submited a ticket to Pixologic. But didn’t receive an answer yet.

I’m amazed by the beautiful work I see here, and I really want to start now with ZBrush2018. Please help me :slight_smile:

Markus

#2

Hi,

I know that there is a problem with the automated email system and some Microsoft-based email accounts. Pixologic is working with Microsoft to resolve this.

Only Pixologic Support can send you download link. You may need to provide them with an alternative email. Have you checked online for a reply to your Support ticket? Normally you will get an answer within 24 hours. It may be that you aren’t getting the email notifications.

#3

Thank you for your reply.

I already sent a message via my pixologic account (see attachment), but no Response yet.

But what they said is that you are not allowed to Change your email adress because there may occur issues with the licenses. I Need the same email adress when I purchased the Software.order_zbrush.PNG

#4

I’m talking about the ticket you submitted to Pixologic Support. Check it online, there’s a reply.

#5

ah i see.
Yes there is one.
I just replied.
Thanks for your help!

Markus

#6

But what they said is that you are not allowed to Change your email adress because there may occur issues with the licenses. I Need the same email adress when I purchased the Software.

That is incorrect. One of the Support crew will update your account with your new email address. They did it for me as I was in the same situation as you.

#7

Thank you for your replies!
Everything works just fine now, my alternate email was updated for the license, I received a download link with my other email adress, now it works!

Thank you for your help!

#8

That’s great. You’re welcome. :+1:

#9

I’m glad you got sorted. :slight_smile: