Startup Troubleshooting for ZBrush 3.5R2 Windows

[aurick]

I received a note from support that “tempfiles” was case sensitive and should be “TempFiles”. I would usually ignore that on a windows system, but I believe I also saw something about Zbrush treating some disk space as virtual (memory?) so to be safe, I would use the case sensitive name.

Maybe someone from support can elaborate on that becuase it may apply to a few other folder names.

To be safe, it is best to treat all folder names as case sensitive.

[KHAlexander]

: My appologies, should read more carefully :

Oki so I did all the steps and read all carefully. Still I only got this?!

Running:
Win XP X64
8 Gb Ram
Intel Quad 2,8
ATI Radeon 4870x2

Best.

Attachments

[ghost-d]

Ok, so I´m on AMD Athlon 2500 XP +, no SSE2 so there´s the problem with running Zbrush. So here comes the question:
I have my support account updated with the 3.5 serial number and so… So should I leave it that way even though I don´t actually use 3.5 but I´m staying on 3.1? And (and please answer this, because I haven´t heard from Support center for 4 days and in the last message I got they forgot to answer that) is it alright that I´m running Zbrush 3.1 on the Serial Number that I got with the upgrade e-mail for zbrush 3.5? I was getting the “exceeded number of license …” message although I successfully deactivated zbrush (3.1) before formating the system, so I tried using the new Serial Number and it worked. So does it mean that the previous Serial Number is useless now or should I be worried about any problems it could cause in the future and I should solve it with Support Center asap?

Thank you for answering and thank you for caring about the SSE2 “problem”.

EDIT: Questions answered by support center via support account. Thank you.

[system]

Im not going to waste time putting up specs…my comp rig is a piece of…
but the one thing it has going for it is it can 3.1 perfectly and also maya. Ive tried all…and I do mean ALL of the solutions on this site…3.5 gives an error when I double click the exe.

Any way…Ill be fiddling with the old zspheres…eagerly awaiting a fix

none of the women in my life have ever teased me as bad as 3.5:mad:

[Gridlost]

Im not going to waste time putting up specs…my comp rig is a piece of…
but the one thing it has going for it is it can 3.1 perfectly and also maya. Ive tried all…and I do mean ALL of the solutions on this site…3.5 gives an error when I double click the exe.

Any way…Ill be fiddling with the old zspheres…eagerly awaiting a fix

none of the women in my life have ever teased me as bad as 3.5:mad:

lol i feel your pain. I cant get the website to send me the 2nd activation serial… arg. I have submitted 2 tickets so far. I’m drooling all over those cool new Zsphers !!

As far as teasing… My wife is pretty comparable :lol:

[aurick]

Im not going to waste time putting up specs…my comp rig is a piece of…
but the one thing it has going for it is it can 3.1 perfectly and also maya. Ive tried all…and I do mean ALL of the solutions on this site…3.5 gives an error when I double click the exe.

Any way…Ill be fiddling with the old zspheres…eagerly awaiting a fix

none of the women in my life have ever teased me as bad as 3.5:mad:

You should check to make sure that your CPU supports SSE2. What you’ve said makes me guess that it doesn’t.

[system]

Hello, a UAC question:

I am running Vista Home SP1 and did the install “as Admin” - anything else would result in a freeze of the setup routine.

Is it normal that I now have to start the executable right click “as Admin” every time I start ZBrush? (Because if I don’t I get the freeze again)

Thank you!

[aurick]

Hello, a UAC question:

I am running Vista Home SP1 and did the install “as Admin” - anything else would result in a freeze of the setup routine.

Is it normal that I now have to start the executable right click “as Admin” every time I start ZBrush? (Because if I don’t I get the freeze again)

Thank you!

Vista is supposed to remember the setting. That doesn’t always hold true, though. To force Vista to remember, right-click on the ZBrush.exe and choose “Properties”. Go to the Compatiblity tab, where you’ll see a Run as Admin checkbox near the bottom. Check the box, click Apply and you should now be all set.

[system]

Thanks Aurick!

Works with double click now, although it still aksks me if it’s safe to run …

Unfortunately I also tried the “compatible with XP Sp2” check and now ZBrush wants to repeat activation?

Thanks in advance!

[system]

When I try to run ZBrush I get the following error message:
“ZBrush Executable has stopped working”
An here are some details Windows gives me:
Problem signature:

Problem Event Name: APPCRASH
Application Name: ZBrush.exe
Application Version: 3.5.0.0
Application Timestamp: 4aae5ec9
Fault Module Name: ZBrush.exe
Fault Module Version: 3.5.0.0
Fault Module Timestamp: 4aae5ec9
Exception Code: c0000005
Exception Offset: 0003d3e9
OS Version: 6.0.6002.2.2.0.256.4
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Machine configuration
Windows Vista 64 Service Pack 2
Intel Xeon E5440
8GB RAM
Nvidia Quadro FX 1700

[system]

Still can’t get Zbruhs 3.5 to start I have Zbrush 3.1 installed in a separate directory.
Using WinXP Pro system with 100 gigs of disk free:

I run Zbrush 3.5 and it tries to start but never gets past hour glass after long wait.

Multiple tries and it never starts; just the hour glass.

DEP is off.

Tried running vcredist_x86_VS2008_sp1.exe to repair but no effect; same symptom as before; won’t start.

Ran Windows update to get latest; still no luck.

Suggestions???

Thanks,

James

[system]

I was wondering if there are any issues with running 3.5 on Windows 7 32-bit final?

I finally managed to get it installed and running using the troubleshooting steps outlined here and everything appeared to work fine. However, when I came to click the make polymesh3d button so I can start sculpting, nothing happens.

The button itself highlights and responds to a click, but when I try to sculpt a message appears telling me I need to click the make polymesh3d button.

I have done a Ctrl+N, tried a new document, and tried re-initializing ZBrush, as well as tried drawing a new version of the tool which appears in the tool palette after I originally clicked with make polymesh3d button.

I can sculpt on the premade tools that appear on startup but nothing else.

[aurick]

When I try to run ZBrush I get the following error message:
“ZBrush Executable has stopped working”
An here are some details Windows gives me:
Problem signature:

Problem Event Name: APPCRASH
Application Name: ZBrush.exe
Application Version: 3.5.0.0
Application Timestamp: 4aae5ec9
Fault Module Name: ZBrush.exe
Fault Module Version: 3.5.0.0
Fault Module Timestamp: 4aae5ec9
Exception Code: c0000005
Exception Offset: 0003d3e9
OS Version: 6.0.6002.2.2.0.256.4
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Machine configuration
Windows Vista 64 Service Pack 2
Intel Xeon E5440
8GB RAM
Nvidia Quadro FX 1700

Have you run the C++ installer in the Troubleshoot Help folder? Have you tried disabling DEP for ZBrush? (see the text file in the Troubleshoot Help folder) Are you setting ZBrush to run as administrator?

[aurick]

Still can’t get Zbruhs 3.5 to start I have Zbrush 3.1 installed in a separate directory.
Using WinXP Pro system with 100 gigs of disk free:

I run Zbrush 3.5 and it tries to start but never gets past hour glass after long wait.

Multiple tries and it never starts; just the hour glass.

DEP is off.

Tried running vcredist_x86_VS2008_sp1.exe to repair but no effect; same symptom as before; won’t start.

Ran Windows update to get latest; still no luck.

Suggestions???

Thanks,

James

Does your ZBrush 3.5R2 folder have a subfolder called vmem? Does your ZStartup folder have a subfolder called TempFiles? If not, create them.

[aurick]

I was wondering if there are any issues with running 3.5 on Windows 7 32-bit final?

I finally managed to get it installed and running using the troubleshooting steps outlined here and everything appeared to work fine. However, when I came to click the make polymesh3d button so I can start sculpting, nothing happens.

The button itself highlights and responds to a click, but when I try to sculpt a message appears telling me I need to click the make polymesh3d button.

I have done a Ctrl+N, tried a new document, and tried re-initializing ZBrush, as well as tried drawing a new version of the tool which appears in the tool palette after I originally clicked with make polymesh3d button.

I can sculpt on the premade tools that appear on startup but nothing else.

Have you tried reinstalling ZBrush? And is the folder named ZBrush 3.5R2 or just ZBrush 3.5?

[KenH]

This is sort of a start up issue…I can’t find the download link for Zbrush 3.5r2.
I’ve got Zbrush 3.5r1 installed and activated. I’ve even got the cd. I went to the email where I downloaded that version, but it’s invalid. I’m confused. Where/who should I contact?

Thanks.

[system]

Have you run the C++ installer in the Troubleshoot Help folder? Have you tried disabling DEP for ZBrush? (see the text file in the Troubleshoot Help folder) Are you setting ZBrush to run as administrator?

Yes, I ran the installer, disabled DEP for ZBrush and tried running it as regular user and as Administrator. No luck either way.

Steffen

[aurick]

This is sort of a start up issue…I can’t find the download link for Zbrush 3.5r2.
I’ve got Zbrush 3.5r1 installed and activated. I’ve even got the cd. I went to the email where I downloaded that version, but it’s invalid. I’m confused. Where/who should I contact?

Thanks.

Who to contact: http://support.pixologic.com

Why you’re having this problem: You’re looking at the wrong email. The initial upgrade email can only be used once. In fact, the text immediately beneath the link you’re trying to click says this. AFTER you upgraded you got a second email from Cleverbridge. That’s the one that has the download link. However, that link was good for 14 days and you upgraded longer ago. So Support will need to refresh the download link. They can also resend the delivery email to you.

[gary_turton]

Aguy at work today told me that ZB3.5 will not run on a system where the cpu doesnt have or support something called sse2 since this old comp at home is only and old one listed here am i going to run into trouble

Name : AMD Athlon™ XP
Description: x86 Family 6 Model 8 Stepping 1
Manufacturer : AuthenticAMD
Version : Model 8, Stepping 1
DataWidth : 32 Bits
Socket Designation : Socket-A
Type : Central Processor
CPU Id : 00000055E32C0681
CPU Family : Power PC 604
CPU Stepping : 1
Max ClockSpeed : 1250 MHz
Current ClockSpeed : 1250 MHz
External Clock : 100 MHz
Upgrade Method : undefined
L2 Cache Size : 256 Kb
L2 Cache Speed : 416 MHz
Display Availability : Running/Full Power
PowerManagement Supported : false
Status : OK

[aurick]

Aguy at work today told me that ZB3.5 will not run on a system where the cpu doesnt have or support something called sse2 since this old comp at home is only and old one listed here am i going to run into trouble

Name : AMD Athlon™ XP
Description: x86 Family 6 Model 8 Stepping 1
Manufacturer : AuthenticAMD
Version : Model 8, Stepping 1
DataWidth : 32 Bits
Socket Designation : Socket-A
Type : Central Processor
CPU Id : 00000055E32C0681
CPU Family : Power PC 604
CPU Stepping : 1
Max ClockSpeed : 1250 MHz
Current ClockSpeed : 1250 MHz
External Clock : 100 MHz
Upgrade Method : undefined
L2 Cache Size : 256 Kb
L2 Cache Speed : 416 MHz
Display Availability : Running/Full Power
PowerManagement Supported : false
Status : OK

The Athlon processors do not support SSE2. See here: http://en.wikipedia.org/wiki/SSE2

As a result, ZBrush 3.5 will not run on that computer.