ZBrushCentral

ZBrush crashes when exporting QuickTime (solution IS available page 3)

Thanks for the tip! I set the compact memory setting to 3000 mb, since I have 4 gigs of RAM. I was successfuly able to get about 3 best renders with depth cue before it crashed again. Should I hit the compact now button after a couple renders to prevent this?

Also, to save this setting for next time I start Zbrush, do I hit the Save Ui or Store Config button? Pressing Ctrl+i only seems to mask off my entire model…haha.

Sorry! That was suppossed to be Ctl + shift + i

LOL

anyhow, you could try compact now and see what happens.

i know little more than this, being a relative noob myself. :o

ANYONE??:wink:

Do you have a 64-bit version of Windows? If not, then you’ve actually created a situation where ZBrush can’t compact memory at all. This is due to the fact that 32-bit versions of Windows will only give a max of 2 GB RAM to any application. If you’re running a 32-bit version, you need to set compact mem at 2000 even though you have 4 GB of RAM.

I’ve been checking around the office. Several of us have dual monitors, and none of us are encountering a problem with exporting QuickTime.

A problem that we can’t duplicate becomes exceptionally difficult to find a solution for. But the fact that we can’t duplicate your dual monitor experience indicates that there’s something else that’s creating the problem and the dual monitors are simply a symptom. It might be something with display drivers. It might be another program that influences QuickTime. It could be something that’s hardware related.

Aurick, once again your knowledge on these topics blows me away :smiley: . Ill give that a shot and see how it goes. Some of these things they just dont teach you in school…hah.

God damnit!! I’m having this same problem. I try to export timelapse as a quicktime video, and zbrush just crashes. Have you guys found out any solution to this annoying problem?

I have a month old systmen. 3 GB ram(actually 4 but I have 32-bit XP), core 2 Quad 2.4GHZ processor, plenty of hard disk space and 8800GTX graphics card. That’s pretty powerful system so it shouldn’t be a hardware problem.

Oh and crashing seems to happen only with long videos. Few seconds long turntables export without any problems, but minutes long timelapses lead zbrush to crash.

Yeah this is pretty odd. Thanks for looking into it Aurick, I appreciate it.

I just got a brand new machine here at work last week. It is very similar to Maxmates, its a Core 2 Quad 2.4Ghz with 3 GBs of corsair ram and a 8600 GTS with zbrush installed on a 10,000 rpm HD with 40GBS free.

Zbrush still crashes at the same spot for me on this machine when exporting a turntable quick time with any model. Mine even crashes now wether or not I have both monitors turned on or off. It doesn’t seem to matter.

I asked a co worker here at work to try it out on his machine here, and his crashes when trying to save a quick time as well.

So that is 4 out 4 Machines that I have tested this on and have gotten crashes every time.

I am not sure if it is a nvidia driver issue or a Quick time issue, but I do have the latest of both drivers/apps installed.

I said earlier that I can export short movies. I have to take that back. I can’t export even movies that are one second long.

I played around with the movie palette settings, and guess what! I managed to export a video without crashing! It appears that I can export only full size videos, but if I try to export medium or small, zbrush crashes. That’s weird.

I have the same problem. As soon as I click save when trying to export a .mov Zbrush3 crashes.
I have dual monitors but it isn’t any different if I restart the comp with only one.
Windows xp, nvidia 8800gt, 2gb ram, 20gb free hard drive space.

Also a possibly related problem, itunes crashes when trying to update from 7.5 to 7.6, maybe it is a codec thing.

If it is a codec thing then zbrush is not compatible with the latest Quicktime codec because I have the latest codec and I can not export any type of Quicktime from zbrush AT ALL anymore. :rolleyes:

I have no other extra codecs installed on my machine. Just Quicktime and it still crashes every time so I don’t think its a codec conflicting with a different codec either.

Also if its a display driver issue I am guessing its a similar thing. Zbrush must not be 100% fully compatible with the latest Nvidia drivers because I have the latest Nvidia drvier as well.

I just manually updated quicktime and zbrush is still crashing.

hold on hold on… dude!
i was using (sorry to say) a pirated b\version of zbrush 3 when it was released on a machine with 3.2 core2duo 3 Gs of ram and a GTX8800 all on a good intel board. and the same thing ahppend to me then we bought zbrush 3.1 when it was released and it still happend but when i installed the same version on a quadro fx 560 machine it worked fine. and then i curiously tested the older pirated version and even that worked fine on the other machine so my opinion is that test it on another machine. :slight_smile:

Ive tried everything in this thread and still no go.

What I dont understand is that Ive used this feature regularly and never had a problem. Yesterday I went to export a movie, it got to the compression settings and went to change from H.264 when everything froze. Since then the window doesnt even load

[error.jpg]

Im assuming this is a codec issue within QT as the only thing Ive done recently was install the .imx codec as well as a few others. But I have now uninstalled them and reinstalled ZB3.1 and QT… and still nothing.

The way I see it is there is a conflict. It used to work fine, now it doesnt so somethings changed… but Im running out of ideas.

This is exactly why we’ve been having difficulty looking for the solution. It’s hard to find a solution when the cause is something that’s A) undefinable and B) not ZBrush. :slight_smile:

I agree with coye that this must be a compatibility issue with the latest Quick time.

Lets look at this step by step.

This feature used to work flawless for me as well (and I think others too). Every single time I tried it.

Has anything in zbrush changed? No. A fresh install creates the same problem.

So the only real thing that has changed is Quick time. Since they update their stuff all the time.

Solution. Pixologic needs to release a patch or something to resolve this issue with instability with the latest Quick time.

Would it help to have the windows error report?

Found the answer. Works like a charm.

where is that located. I don’t see that anywhere in the quicktime player.

HOLY CRAP IT WORKS!!!

open quick time then under Edit > Preferences - Quick Time preferences - Advanced - Safe Mode (GDI Only)

turn that on, and IT WORKS! Zbrush will no longer crash!

Oh yeah sorry about that, was different for me too. Wherever the advanced tab is. =)