Crash - load tool, save tool, help!!!!!!!!!!

[aurick]

Yup im having same probs capmaya, un-installed and re-installed 6-7 times, deleted pixologic folder each time and ran regedit to delete any pixologic leftovers each time ive un-installed, but i still cant load or save tools, loosing my patience with it now. Mjayzero signing off from zbrush ( never thought i’d hear myself say that )

Twice on this page I’ve asked for information that could help us isolate this issue and try to help you. Why is it that only ONE person has done so?

[Noth]

I ended up reformating and the install went smoothly. Pain, but my comp I was installing ZBrush is just for 3D aps anyways, so I just had to reinstall those.

Goodluck,
Cheers.

[Sathanael]

I had this same issue, The way I fixed it was to uninstall zbrush, then completely delete the C:\Program Files (x86)\Pixologic folder and all its contents. Once that is done, restart and reinstall zbrush. This seems to fix the issue. I initially uninstalled zbrush withouth deleting the folder and kept having the same problem, so it is vital that the folder be deleted. Hope this helps:)

I have the same problem initially i thought it was due to my old /startup folder i was copying over to retain configs and materials. But i just freshly reinstalled and It was fine until today when i booted the computer and it crashed while opening/saving/importing a file…Iam running a recently installed windows 7 , I never had this problem with vista (both x64) : /

[Sathanael]

I have the same problem initially i thought it was due to my old /startup folder i was copying over to retain configs and materials. But i just freshly reinstalled and It was fine until today when i booted the computer and it crashed while opening/saving/importing a file…Iam running a recently installed windows 7 , I never had this problem with vista (both x64) : /

I failed to provide detaield information but since I installed Win 7 thats the error I get… I cant open save or import ANY file… Zbrush hangs and I have to close due to the following error. hope this can help

Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: ZBrush.exe
Application Version: 3.5.3.0
Application Timestamp: 4b0bfb06
Hang Signature: 716c
Hang Type: 517
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1046
Additional Hang Signature 1: 716cecf9668e2d997877a521168a8b48
Additional Hang Signature 2: db57
Additional Hang Signature 3: db577581dd44b5f2b23bce65f095d571
Additional Hang Signature 4: 716c
Additional Hang Signature 5: 716cecf9668e2d997877a521168a8b48
Additional Hang Signature 6: db57
Additional Hang Signature 7: db577581dd44b5f2b23bce65f095d571

[system]

I also have the similar problem cannot seem to save any tool and load at all, I receive the following msg:

internal error .\system.ccp line 250

sorry, zbrush is unable to properly complete this function.

please email support

Someone please advise me as I had already uninstall and reinstall this many times. Beside I am working in a company and I really have to be in crunch time mode to develop 3D models for a show.

The following are my workstation Details:

Microsoft Windows XP SP2 X86
Intel Core i7 920
Nvidia Geforce Quadro FX 5600
4 GB of Ram
I’m currently using ZBrush 3.5 R 3 (Commercial License)

[aurick]

I also have the similar problem cannot seem to save any tool and load at all, I receive the following msg:

internal error .\system.ccp line 250

sorry, zbrush is unable to properly complete this function.

please email support

Someone please advise me as I had already uninstall and reinstall this many times. Beside I am working in a company and I really have to be in crunch time mode to develop 3D models for a show.

The following are my workstation Details:

Microsoft Windows XP SP2 X86
Intel Core i7 920
Nvidia Geforce Quadro FX 5600
4 GB of Ram
I’m currently using ZBrush 3.5 R 3 (Commercial License)

You must submit a Support Ticket with this particular error. It is not possible to assist through ZBC.

[system]

Hey guys,
i have a similar problem but not the same.

my specs:
Windows 7 Home Premium 32 bit
Intel core 2 duo CPU P8400 2.26 ghz
4,00 GB Ram
NVidia Geforce 9600M GT 512 mb

Problem:
at first, everything is good and works and when i load a tool or something like thtat then it does normal way but when i load or save etc a second time, then it crashes and nothing happens anymore
hope for help
for more information please send me a PM or post something under my post

Greetings Jonni

[JohnYip]

Hi everyone who posted here, has anyone of you fixed this load/save tool issue??? I’m still having this crash T_T

[system]

how do you save in zbrush 3.5 im new and i was wondering how to do this

[STVGRV]

When i try to load, save, import or export any ztool zbrush crashes. I have determined it is the CustomUserInterface35.cfg file. so i delete it, but every time i save a new config file the issues is back.

Please help!!!

---

FYI

I had the same issue and I’m running ZB4. I didn’t have any issues till I made changes to the UI and remember saving it to the “CustomuserInterface35.cfg” file. After that every time I would try to save the tool I would get a dialog box stating “Abnormal Termination” and then it would crash. After reading this thread and hearing about the reinstalls, I thought about trying an earlier “Restore Point” with Windows XP. It was obvious on the ZB startup because the UI was back to default and as of yet no issues.

So… Don’t save to the CustomeruserInterface35.cfg file?

That’s my plan

[system]

hi,
i was having the same problem with zbrush
i even formatted the pc and installed zbrush and after installing zbrush it worked fine but after i restart the PC i had the same problem. in my case the reason for it was that my pc was infected with some viruses [c53z.exe,yeks94s.exe etc] which some of the antivirus softwares dont clean.this was not only with zbrush but some other softwares didnt work on my PC . Once i got them cleaned zbrush and other softwares started working fine.some of the viruses location is
C:\Documents and Settings\Administrator
C:\Documents and Settings\Administrator\Local Settings\Temp
C:\WINDOWS\Temp
TRY THIS IT WORKED FOR ME…

[system]

i worked on Zbrush 3.1 on a normal 32bit (windows vista), then after the update to Zbrush 4 (on my 64bit windows 7) some files wouldnt open, giving me the “Zbrush Executable…” crash. I opened up Zbrush 3.1 on my windows vista and saved the file with a different and shorter name, then sent it to my email and opened it on my windows 7 workstation, and Zbrush 4 opened my file with no problem; exactly as it was on my windows vista machine!

[system]

im having problem which cant load a saved tools, last action i had done is importing 3ds max .obj and append it to saved subtool… when it ask to transfer high quality detail, i choose yes, then i save my .ztl…
right after i close zbrush and re open the file, it say "ABNORMAL TERMINATION, your file saved on Recovery file directory bla bla… "
for a note, i turn on Auto-Recovery on preference > performance > autorecovery a few days before, and importing .obj is still fine until today.

My specs are:
Windows vista ultimate x64
Intel pentium core2quad 2.40 ghz
Nvidia geforce 8600GS
8GB DDR2 RAM

Running zbrush 3.5 r3.

Ive never got this problem before… only on this .ztl file.
it is really frustrating that i always have to re-doing my work right after i finish it, and it happen several times…
i can send a copy of my .ztl to you if you want, maybe it will useful for zbrush developement team…

thanks

[system]

For anyone experiencing this issue that is not fixed after doing a full reinstall, please do the following:

1) If you are running Windows 7, please turn off the file recovery option within ZBrush’s preferences.

2) If you are running a different OS, or that still doesn’t resolve the issue, please provide your complete system specs.

Thanks.

Please read. Solved my problem right away. just be sure to store your UI after turning it off, reload zbrush, then try and load/save something.