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Activation Troubleshooting for ZBrush 3.5R2 Windows

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#41

I have a work around reagrding our issue of us licencing the software, and then it saying it’s unlicenced the next time we run it.

A colleague here spoke to the guys up the road at SCEE who had the same problem. They got around it by activating each machine twice. Both times as the user. I have just done this on the two machine I had 3.5 R2 on and it seems to work - even across reboots / log out. It moans about the machine already being licenced, but you can still request another code.

However I want to know if it means we are using up 2 of our activations per machine this way - which obviously would be bad.

I do hope the licence system gets more robust soon. I dread to think the amount of artist and sysadmin time we have lost due to Z-Brush activation issues over the last few years!

Nick

#42

This is an issue that we are working on right now. We’ll let everyone know when it has been resolved. Thanks!

#43

Great, thanks Aurick.

#44

Aurick?

When i post a reply to my ticket discussion, dose the Tech get notified that my issue is unresolved? or Do I need to start a new ticket?

Figured you were in the know on these matters… :cool:

I followed your advice, with the url and all. still waiting for a response from the origional tech.

#45
  1. I installed 3.5R2 on winXP
  2. and deactivate successfully and install win7 OS
  3. install ZB 3.5R2 and activate via web <- success.

4. reboot and run 3.5R2… but ZB is deactivated:cry:
5. “activate by web access” click and retry activation
but I can see following image only
[zbcenter.JPG](javascript:zb_insimg(‘159115’,‘zbcenter.JPG’,1,0))
there is no response code

please help:cry:
sorry for my bad english

#46

Welcome to the party Mosquito. I’m in the same boat.

They are working on this problem – just wish it was fixed so I could log some Zbrush time this weekend.

Jaime

#47
  1. I installed 3.5R2 on winXP <— at D drive root
  2. and deactivate successfully and install win7 OS
  3. install ZB 3.5R2 and activate via web <- success. <------at C drive progra~\pixologic folder
  4. reboot and run 3.5R2… but ZB is deactivated:cry:
  5. “activate by web access” click and retry activation
    but I can see following image only <---------------reinstall at D drive root and try activate…Now I can see the code at that page.

exit and rerun, reboot and rerun… now always run with activated successfully:)

maybe ZB3.5 activate process is associate with several disk…? hehe

sorry for my bad english…I hope this helps you.

#48

Click the Web Activation button. On the page with the form, before filling it out, copy the URL for the page. Submit that as a support ticket. We need that in order to troubleshoot and try to find why this is happening to some people.

Before you do this, though, please double check to make sure that you are using the ZBrush 3.5 serial number. There have been a number of people getting this page, only to have it turn out that they were still trying to use their old ZBrush 3.1 serial numbers.

#49

Hey everyone,
i found that any VISTA users need to have SERVICE PACK 1 installed. This has resolved the issue with having to activate zbrush every time you start it.

#50

I deleted and reinstalled in the root directory of my C Drive and resubmitted web activation.

This time it seems to have worked…

I think I’m good now, but we’ll see what happens.

#51

I think this is enough …
I do agree with you. Those are the most effective way

#52

Intel Q660 Quad Core @ 2.4 Ghz
8 Gigs of Ram
Fresh System Install of XP x64 Fully Updated
C++ 2005 x86 & x64
C++ 2008 x86 & x64
Windows Update (got 2 small updates for C++ Libraries)
Installed 3.1 and activated
Installed 3.5 and Activated
Installed 3.5R2 and Activated

I know most probably don’t have option/desire to fresh install their system, timing was just right for me. Perhaps there is something in my steps though that may help others to get successful activation. I am not sure if i needed to install both x86 and x64 versions of the C++ libraries but i was not sure if 32bit (x86) application could access a x64 C++ library so i figured better safe then sorry. Everything worked like clockwork. I probably took some extraneous steps installing all the versions so far(?) but it worked so i am happy.

Cheers Mates, Isaiah

#53

Hello,

just like preb0, we are experiencing the activation problem on Win XP 64 bit with Zbrush 3.5r2.

As you described aurick, Zbrush was activated with an Administrator account but was launched after logging in with a different user: the license is asked again, even if it was activated a few minutes ago.

However the problem exists also with the same account but after a reboot: Log in as administrator, activate Zbrush, launch zbrush 3.5r2: OK
Reboot
Log in as administrator, launch Zbrush: you must reactivate Zbrush

This is really annoying: is there a known issue which explains this behaviour?

#54

Hey,

I recently purchased a copy of Zbrush 3.5R2. The installation and activation went smoothly, however, I had to go to class before I could complete the registration for my Cleverbridge account. Assuming I had my serial key in my email I closed the web page that displayed my serial key.

Later, while trying to create my Cleverbridge account I discovered that the serial key in my email is completely X’d out except for the last 4 letters/digits.

For example it looks similar to this: XXXX-XXXX-XXXX-FAKE

Since I don’t have a Cleverbridge account I cant send in a support ticket and I cant create an account until I have the entire serial key.

#55

Yes, and we’re working on a fix. :slight_smile:

#56

You do not need to fill in the license information to create a Support account. Only the system info is required. After you have submitted a ticket and gotten the license info that you need you can then log back into Support and update your account with the license info.

#57

Wow, I cant believe I didn’t notice that. I’m going to have to blame it on a lack of sleep. Anyways, thanks for the help.

#58

1./Antivirus Off
2./Activation.zsc deleted
3./Web activation enable
4./Fill form enable
5./Activation key for this machine haave been already…you want a activation key copy…yes
6./Select activation key copy and paste and…
7./Activation failed this was done N times!
8./Activation by phone failed!! very bad connection from where im living in a mountain in Los Andes, the guy who very kindly talk to me say that the activation code is to big for 3.52r
9./Emaail activarion send twice
10./Support tICKECT send done…
11./waiting the gem…done!!!:cry:

some urgent help please
Andreseloy

#59

For some reason I can’t find your activation request. Could you resubmit it, just to be sure?

#60

I resubmit the info and the new activation key was succesfully recognized!
Thanks
Andreseloy