1. #1
    Member User Gallery
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    Question zuzu help

    Hi
    I installed a new copy of z-brush to my c drive w-98
    entered the temporary serielnumber and it
    worked
    next time I opened z-brush it ask for serialnumber again and wont accept the number I had
    Iīve sent the temp...file for permanent serielnumber but havenīt gotten it yet
    and I guess it probably wonīt work now???
    what to do???

  2. #2
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    Unhappy

    Hi Dragonlady,
    I have a similar problem to you
    I had a hardware crash and had to reinstall
    Zbrush again
    Only the temp serialnumber works, but I can't
    activate my Full License again.
    I ask here at the forum what I have to do
    and ZuZu answered to me I should take a look in the Serial_Number.txt.
    I followed the instructions there,which are
    the same steps as by the first installation
    of my ZBrush FULL VERSION !!
    Then I have sent the TempSN.txt to Pixologic, but they send no answer to me until now

    _______

    Stargo

  3. #3
    Super Moderator User Gallery
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    May 2001
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    20,783

    Post

    If something catastrophic happens to your system, you have to go through the whole process of getting a new permanent serial number again. It doesn't affect your functionality, though, because your temp serial number gives you another 30 days while you wait for the new permanent one.

    Never fear, Stargo. They sometimes get backlogged, and it can take a couple of weeks. But if it starts getting close to the 30 day deadline, be sure to send ZuZu an email and she'll make certain that you have it in time.

    I'm about to have to go through the whole process for both my work and my home computer. I can't wait to get off of Windows Me, even if it does mean reinstalling every durned thing I've got.

    Questions about using ZBrush? Check out these valuable resources:

    ZBrush Tutorial Movies: Link
    Download Center: (PDF documentation, models, plugins): Link

    Online Documentation: Link

    ZBC FAQ: http://www.zbrushcentral.com/faq.php
    ZBC Advanced Search:
    http://www.zbrushcentral.com/search....st&forumchoice

  4. #4
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    Post


    nothing catastrofic but I did format both my drives so I had to reinstall the strange thing was that the temp serialnumber worked when I reinstalle and next time I opened it after a few days it didnīt work..
    No worries though pixolator mailed me the permanent number and it worked just fine...
    Iīm very impressed by their fast response
    even during a weekend..
    I do think many companys could learn from them how to keep customers happy....

  5. #5
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    Thumbs up

    Thank you to Pixolator, he just send me
    my permanent number

  6. #6
    Super Moderator User Gallery
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    May 2001
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    Post

    Glad to hear you're both back up and running. I'm telling you -- Pixolator never sleeps, and never stops working. One of these days, we're going to be saying, "Bill Gates? Who's that?"

    Questions about using ZBrush? Check out these valuable resources:

    ZBrush Tutorial Movies: Link
    Download Center: (PDF documentation, models, plugins): Link

    Online Documentation: Link

    ZBC FAQ: http://www.zbrushcentral.com/faq.php
    ZBC Advanced Search:
    http://www.zbrushcentral.com/search....st&forumchoice

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