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ZBrush 4r7 crashes randomly due faulty or incomplete installation

I bought ZBrush 4r7 (not an upgrade) and installed it on a computer with a newly installed OS (Windows 8.1 64-bit). No virus scanner or anything, just a clean Windows installation and Wacom Cintiq drivers.

Every x-amount of minutes, or sometimes hours ZBrush crashes telling me it is due an faulty or incomplete installation. It is the first time I installed ZBrush on this machine, and the machine it self is newly installed.

Anyone knows how to fix this problem? I tried reinstalling ZBrush, delete the config file and many other things but the 64 bit version keeps on crashing on random times.

You can try this:

Reinstall Zbrush by running installation file as Administrator.
After Installation run Zbrush as Administrator at least one time.
All those to make sure there is not privilege problem with write access.

If that doesn’t help contact support they will help for sure.

I have the same problem , plus when saving the progress (sometimes).
Any help?

Same problem here (only on one win7-64 machine upgraded from R6 to R7 out of 4 workstations), will try your procedure. Thanks!

It’s driving me nuts!, I’ve reinstalled zbrush like 5 o 6 times on my mac and this issue keeps popping up randomly. Do you guys know what’s the problem :/? I can’t find any solution

Submit a Support ticket at https://support.pixologic.com.

Thanks!