Crash - load tool, save tool, help!!!!!!!!!!

[precisionart]

When i try to load, save, import or export any ztool zbrush crashes. I have determined it is the CustomUserInterface35.cfg file. so i delete it, but every time i save a new config file the issues is back.

Please help!!!!
______________

[aurick]

Are you running ZBrush 3.5 or ZBrush 3.5R2?

If R2, have you tried reinstalling?

[mokthemagicman]

I am having the same issues Precisionart. Anytime I try to save or import and use the "Look in" pulldown my Zbrush 3.5v2 crashes. I have tried to reinstal and nothing works. This crash also happens with Zbrush 3.5V1

I did delete the CustomUserInterface35.cfg file seem the only fix but now I can't have a custom layout unless I manually load it EVERYTIME I launch Zbrush. I even tried to rename my saved custom layout to the same name but I still get the crash.

Have you found a fix for this yet? So mad!:mad:

[precisionart]

I'm running R2 and have reinstalled. I wonder if we have something in common with our computers? I haven't got this or the lazymouse issue resolved.

[fknlowpsi]

i am having this issue with R3. i am unable to import a new mesh created in maya it crashes and says

internal error .\system.ccp line 250

sorry, zbrush is unable to properly complete this function.

please email support

[mokthemagicman]

I switched to the R3 release and I am NOT having the crash issues after saving a custom interface like I was having with the R2 release. Hope it stays that way....
*Fingers crossed.

[aurick]

i am having this issue with R3. i am unable to import a new mesh created in maya it crashes and says

internal error .\system.ccp line 250

sorry, zbrush is unable to properly complete this function.

please email support
My first recommendation is to deactivate ZBrush, then reinstall it. If that does not resolve the issue, submit a support ticket and include the mesh that this is happening with. We'll be able to test and see if we get the crash with our systems as well.

[pelos]

yep i also have the same command line.
i did a model in Zbrush v3.1
and now that i got R3 in the studio when i try to import the tool, it say that cant do it, line 250, and it close =(.

[aurick]

yep i also have the same command line.
i did a model in Zbrush v3.1
and now that i got R3 in the studio when i try to import the tool, it say that cant do it, line 250, and it close =(.
Please reinstall 3.5R3. In each case where our support team has encountered the issue you're describing, it proved to be due to a corrupted installation. One user reported that he had to reinstall twice, but it did fix his problem.

[pelos]

Thnaks aurick, (member.php?u=15)
i will reinstall it later on. =)

[mokthemagicman]

I have reinstalled 3.5 R2 over and over and the issue never went away. Now that I am using 3.5 R3 the issue hasn't come back. Whew!

[Noth]

What happens when the problem persists, I've reinstalled it multiple times. Same thing, Error Line 250 upon using anything from the Tool Palette. I'm running out of ideas, I can't exactly switch much up during the install faze, trying now without plugins.

Cheers.

[aurick]

What happens when the problem persists, I've reinstalled it multiple times. Same thing, Error Line 250 upon using anything from the Tool Palette. I'm running out of ideas, I can't exactly switch much up during the install faze, trying now without plugins.

Cheers.
If the problem continues, please submit a support ticket.

[Vsions]

I had this same issue, The way I fixed it was to uninstall zbrush, then completely delete the C:\Program Files (x86)\Pixologic folder and all its contents. Once that is done, restart and reinstall zbrush. This seems to fix the issue. I initially uninstalled zbrush withouth deleting the folder and kept having the same problem, so it is vital that the folder be deleted. Hope this helps:)

[capmaya]

I had this same issue....I uninstalled 3.5 R3,then completely delete the C:\Program Files (x86)\Pixologic folder and all its contents. Restart Windows.


The problem was still there ,,,waiting for me everytime when i load or save any tools .



I am sorry ,my english is not good ,THANX!

[aurick]

For anyone experiencing this issue that is not fixed after doing a full reinstall, please do the following:

1) If you are running Windows 7, please turn off the file recovery option within ZBrush's preferences.

2) If you are running a different OS, or that still doesn't resolve the issue, please provide your complete system specs.

Thanks.

[skdzines]

Not exactly sure what all you will need but here are my specs:

Windows Vista x64 with SP1
Intel Core 2 Quad CPU 3.00 Ghz
8 GB RAM
1GB NVidia Geforce 9800 GT

[ladymadness]

Hi!!

I worked all night on a pretty simple model, with one single layer and with about 600.000 polys!
I saved different versions of this file with different names, to guarantee that if there is any problem with my file, I could use the previous version of that, but ALL of them are corrupted, and when I try to open any of the files Zbrush displays the following message:

File Error
Error has been encountered while trying to load a tool
load has been aborted!

I just lost A ENTIRE DAY OF WORK!! Please, some one has a solution for that??


I am really worried about that, because I think that there are no chances for me to recover this file.

[aurick]

Hi!!

I worked all night on a pretty simple model, with one single layer and with about 600.000 polys!
I saved different versions of this file with different names, to guarantee that if there is any problem with my file, I could use the previous version of that, but ALL of them are corrupted, and when I try to open any of the files Zbrush displays the following message:

File Error
Error has been encountered while trying to load a tool
load has been aborted!

I just lost A ENTIRE DAY OF WORK!! Please, some one has a solution for that??


I am really worried about that, because I think that there are no chances for me to recover this file.
What are your system specs?
Which version of ZBrush are you using?
What are your settings in Preferences>Mem?
What are the details concerning the model? (Number of polygons, number of layers, number of SubTools, etc.)

[Mjayzero]

Yup im having same probs capmaya, un-installed and re-installed 6-7 times, deleted pixologic folder each time and ran regedit to delete any pixologic leftovers each time ive un-installed, but i still cant load or save tools, loosing my patience with it now. Mjayzero signing off from zbrush ( never thought i'd hear myself say that ):(


My specs are:

Windows vista ultimate x86 SP1
Intel pentium dual-core 3.2ghz x2
Nvidia geforce 8600GT
4GB DDR2 corsair 800mhz RAM

Running zbrush 3.5 r3.

Ive ran zbrush memory on default, then gradually up2 3300 compacting.....
internal error 250 as norm, errors only occur when saving tools and zapplinkin 2 maya or cs3 so far. Never had any probs b4 with zbrush 3.1.
I like the additions of zbrush 3.5 r3, but is really frustrating that i cant save any work....

[aurick]

Yup im having same probs capmaya, un-installed and re-installed 6-7 times, deleted pixologic folder each time and ran regedit to delete any pixologic leftovers each time ive un-installed, but i still cant load or save tools, loosing my patience with it now. Mjayzero signing off from zbrush ( never thought i'd hear myself say that ):(
Twice on this page I've asked for information that could help us isolate this issue and try to help you. Why is it that only ONE person has done so?

[Noth]

I ended up reformating and the install went smoothly. Pain, but my comp I was installing ZBrush is just for 3D aps anyways, so I just had to reinstall those.

Goodluck,
Cheers.

[Sathanael]

I had this same issue, The way I fixed it was to uninstall zbrush, then completely delete the C:\Program Files (x86)\Pixologic folder and all its contents. Once that is done, restart and reinstall zbrush. This seems to fix the issue. I initially uninstalled zbrush withouth deleting the folder and kept having the same problem, so it is vital that the folder be deleted. Hope this helps:)I have the same problem initially i thought it was due to my old /startup folder i was copying over to retain configs and materials. But i just freshly reinstalled and It was fine until today when i booted the computer and it crashed while opening/saving/importing a file..Iam running a recently installed windows 7 , I never had this problem with vista (both x64) : /

[Sathanael]

I have the same problem initially i thought it was due to my old /startup folder i was copying over to retain configs and materials. But i just freshly reinstalled and It was fine until today when i booted the computer and it crashed while opening/saving/importing a file..Iam running a recently installed windows 7 , I never had this problem with vista (both x64) : /I failed to provide detaield information but since I installed Win 7 thats the error I get.. I cant open save or import ANY file.. Zbrush hangs and I have to close due to the following error. hope this can help

Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: ZBrush.exe
Application Version: 3.5.3.0
Application Timestamp: 4b0bfb06
Hang Signature: 716c
Hang Type: 517
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1046
Additional Hang Signature 1: 716cecf9668e2d997877a521168a8b48
Additional Hang Signature 2: db57
Additional Hang Signature 3: db577581dd44b5f2b23bce65f095d571
Additional Hang Signature 4: 716c
Additional Hang Signature 5: 716cecf9668e2d997877a521168a8b48
Additional Hang Signature 6: db57
Additional Hang Signature 7: db577581dd44b5f2b23bce65f095d571

[fezzy]

I also have the similar problem cannot seem to save any tool and load at all, I receive the following msg:

internal error .\system.ccp line 250

sorry, zbrush is unable to properly complete this function.

please email support

Someone please advise me as I had already uninstall and reinstall this many times. Beside I am working in a company and I really have to be in crunch time mode to develop 3D models for a show.

The following are my workstation Details:

Microsoft Windows XP SP2 X86
Intel Core i7 920
Nvidia Geforce Quadro FX 5600
4 GB of Ram
I'm currently using ZBrush 3.5 R 3 (Commercial License)

[aurick]

I also have the similar problem cannot seem to save any tool and load at all, I receive the following msg:

internal error .\system.ccp line 250

sorry, zbrush is unable to properly complete this function.

please email support

Someone please advise me as I had already uninstall and reinstall this many times. Beside I am working in a company and I really have to be in crunch time mode to develop 3D models for a show.

The following are my workstation Details:

Microsoft Windows XP SP2 X86
Intel Core i7 920
Nvidia Geforce Quadro FX 5600
4 GB of Ram
I'm currently using ZBrush 3.5 R 3 (Commercial License)You must submit a Support Ticket (http://support.pixologic.com/) with this particular error. It is not possible to assist through ZBC.

[Jonni8]

Hey guys,
i have a similar problem but not the same.

my specs:
Windows 7 Home Premium 32 bit
Intel core 2 duo CPU P8400 2.26 ghz
4,00 GB Ram
NVidia Geforce 9600M GT 512 mb

Problem:
at first, everything is good and works and when i load a tool or something like thtat then it does normal way but when i load or save etc a second time, then it crashes and nothing happens anymore
hope for help
for more information please send me a PM or post something under my post

Greetings Jonni