PIXOLATOR, serial No. Problems.

[thelonious]

I am going public on this one because I am quite annoyed. As you know or as Verna would know we have had much correspondence over the months about this problem.

I WOULD LIKE IT SORTED, PLEASE.

Look I'm on my knees, I'm a broken man. Please FIX this once and for all.

Here I am on new years day with ZBrush telling me my temp has expired even though you have sent me a new zul file, which wasn't even 30 days ago anyway.

I applied for a new temp no. just so I could get up and running. But it doesn't work. I asked for another one but I was sent the SAME no.

You have already told me that I should recieve a splash screen saying "welcome to ZBrush" after I put my new zul file in. As I have said on MANY OCCASIONS I have NEVER seen this screen. In spite of this you or Verna just keep telling me to see what happens. Well this is what happens. Just like the other four times.

So how about it. Can we make it work. PLEASE.

[ZBC Moderator]

Hi thelonious,
Some users will experience this time-change problem with the current version of ZBrush and it will be fixed when next version is released.
If you now follow the instruction in your serial_number.txt text file you’ll receive a current temporary number.
If you (or any ZBC member) is experiencing difficulties, please email me at verna@pixologic.com
-ZuZu

[thelonious]

Hi Verna,

Do you mean the time change from the US?

I've been applying for new temp no. continuously since intallation but the one I applied for this morning didn't work. The other two I applied for were the same number as the first one!

PS. actually is has been exactly 30 days since my last temp no. but less than 30 since you sent me the Zul file. I have read your reply to Syco and you seem to imply this has to do with the year change. If you are implying the same thing for me remember that this has been going on for 4-5 months.
What next. The serial no text just says apply for a new number but this didn't work.

[thelonious]

[ZBC Moderator]

I will send you an email in few minutes.
-ZuZu