ZBrush man of the year

[zerebrom]

:tu: :tu: I know, these are only words but:

besides dealing with a terrible (positive way) software >>> lots of us would be still without any clue if there were not Matthew Yetter/aurick!
He is patient with nagging folks, well informed and able to pass that information to us, knows his way around in ZBrush - the list could go on for some time!!

So, Matthew >>> my special thanks to you for all that you've done here - honestly!! :tu: :tu:

[Antimorph]

I completely agree. We owe aurick so much, from what I perceive he is SUPERB at his important job, keeping a lid on this place, tech support, being accountable to a whole myriad of idiots, and the many other things he seems to get done too, its rather amazing. It seems like a brutal and a demanding role, and a confusing one too in human terms. Nice one Aurick, you've always come across to me as being most diligent and gracious.

[gummie]

Absolutely, from the myriad of coming and going Zidiots (nice way), I salute you, Aurick/Matthew! :tu:

Your helpful pointing in the right direction really got me started to learning ZBrush and fine tuning those quirky sometimes ways of doing things. I feel if there is one person I could count on in these forums, it's you, for the definitive spin on doing anything.

I too know the hassles of dropping in and helping out people without a clue and my appreciation goes there, to the front lines! :D
Thank you! :D I've wanted to say this sentiment myself. :)

Your work is appreciated. :cool:

[DeeVee]

Matthew you already know how I feel!

[MikeHart]

Yip, I can can just agree with these words!

"Zidiots" i love that :p :) :D

[Mahlikus The Black]

The level of thanks that Matthew deserves for the things he has helped to see me through can not be measured.

Thank you so much...
for so much!

[Nonproductive]

Customer Service in any industry is generally a thankless job.

Matthew has incredible patience with some of the manic depressive posts here ("Another *Free* upgrade!! you guys are the best!" and then when they have a problem with digital river - "You guys are horrible! Why can't you do anything right!?"). I have nothing to do with Pixologic and I get frustrated reading some of them...

He deserves all the pats on the back he can get - but also grant him some consideration when you are having difficulties. I am more then certain (if that's possible ;) ) that he and Pixolator want to do everything they possibly can to make sure that your Zbrush experience is a great one on all counts. So before you post a message here in anger - take a deep breath, count to 10 and rememeber that Matthew is a human being (although the Pixologic work schedule makes me skeptical of that).

----

By the way - this isn't directed at anyone in particular. I just hit this thread after reading several "pissy posts." ;)

[Stonecutter]

Another rare post from the 'Rock Abuser', because this one needs it...

Try 'Man Of The Decade'...

You are definitely one of the good guys, and if you were here, it would be my pleasure to offer you a glass of my fav tipple, and while we shared a fine Cognac, I would attempt to restrain the superlatives that would be on the tip of my tongue, in regard to your patience, kindness, and your courtesy...

Thanks for being on the 'pointy end' and handling the job with grace and style, Matthew...

[Frenchy Pilou]

I wish that Aurick keep a little time for him to use Zbrush for pleasure and creativ art experience !
Another anguish question : what is the limit number of Zbc's users before Aurick nervous break down ? 5000, 10 000, 20 000, 50 000 :D
Before that :) Bravo for your continual enlighting assistance :)
I vote for you !
Pilou

[Bonecradle]

I offer my thanks here as well.

As a copy-editor and writer, I also give you my recognition and admiration for your talent in writing clear and concise technical explanations for often not very well described problems. It really isn't as easy as it seems and I know a lot of thought goes into choosing the words.

Zbrush and us are fortunate to have you around.

[Nikko]

Aurick has helped me more times than I can remember. I believe his presence on this board has contributed GREATLY to what it has become! Thank you Matthew for everything you've done for the Zbrushing community. :tu: :cool: :tu:

[Hookflash]

aurick kicks a large portion of bum (can I say a** on these forums?). 'Nuff said.

[Muvlo]

Yes! :) I add my own thanks to our hugely helpful Aurick!!! :tu: :tu:

[Belleski]

O.K. It is an absolute truth.
Aurick is amazing!
He has shown such PATIENCE, understanding and professionalism every time I have had to bother him with a problem.
(I hope he keeps a copy of this thread for his raise in pay review ;) )

And here is the other thing....He always seems to be there. His responses are so timely that He makes it seem like He is just waiting for your email. Gives me a sense of comfort knowing that there is someone that I like and trust when I get confused and confounded.
And He makes great art too!
So...Yeah! A big hug to Aurick! I'd be lost in the Zether without You. ;) :tu: :tu:

[aurick]

And they say that customer support is thankless?

I'd like to thank all of you for YOUR support -- not just here in this thread, but also the support that you show for ZBrush in general.

ZBrush has affected my life in ways that I cannot even measure. It is a pleasure to be able to give some of that back. It is a genuine joy to help others tap into ZBrush's potential and discover their own potential in the process!

[Mike Rhodes]

Having been on Aurick's side of the phone/e-mail (usta be in tech support before I was an instructor), he is the best I've encountered and, honestly, the best example anybody in tech support can have to follow.

And that's all I can say without sounding like some kinda fan boy talking about the time he met Jack Kirby.

Thanks Aurick, you were the total pro on the phone wed. eve (if that was you)


mr

[Ron Harris]

Matthew has helped me countless times and a reasonably short period of response time. He manages the forum to a tee. Extremely leveled headed and handed in my opinion and a definite asset to Pixologic and the power of the Z. I guess the only thing that has not been said is, Pix you need to give this man a raise :cool: :cool: :cool: :cool: :cool: :cool: :tu: It's not always clear who and what goes on behind the scenes and probably isn't anyone outside the firms business, but your customer service prepresentative is your front line of defense and paints what the company or product is about. You picked an excellant choice in your products representation. Kudos :)

[kaz-g]

I think too he give us big help and it is quite worth for this community.

Please just let me say, "Thanks much, Matthew!!" ;) :tu:

kaz-g

[DM]

I agree with all the positive things that have been said about Matthew. He has had difficult times since taking the job with upgrade problems, and with some of the early customers feeling disenchantment, prior to his appointment. He has made support worthy of it's name.
So thanks Matthew for your appreciated efforts. :tu: :tu: :tu: :tu:
Dave

[MrBraun]

I haven't more word because my english dictionary is more limited, but sure one i have: Thanks Aurick for All !!! :tu: :tu: :tu: :tu:

[Sarum]

you are a good man aurick :tu: :tu: :tu:

(ps: my sister is looking for a husband, so try to be not that perfect or you might be in trouble pretty soon :) )

[cneofotistos]

:) you *are* one the best in your field, indeed.
I testify to that, even if this precipitates the dangers of your being asked in matrimony through ZBC ;)

[ArfGraf]

When I first bought Z-Brush I was a tad skeptical because it didn't come from a big
name such as Adobe.
But I now I've found out that 'big names' don't necessarily mean anything but big prices.
Pixologic deviates from the norm in software
development. I think this is what it takes to make a unique and powerful software package.

Customer-support with Pixologic is outstanding and phenomenal.

[Q-qeo]

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[gummie]

I think it's the difference from artists creating for artists than brainiacs creating for would be artists/brainiacs.

Here's for putting people first, lol. :)